slug: zoho-crm
provider: Zoho CRM
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 3
edges:
- tag: Leads
  spec_file: zoho-crm-leads-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.88
  evidence: POST /Leads/{leadId}/actions/convert  convertLead  Convert a Lead; schema 'DealConversion'
  reason: Operations convert CRM leads into deals/contacts and track mass-conversion jobs — squarely the
    lead-to-opportunity lifecycle, i.e. Opportunity & Pipeline Management within Sales Management.
- tag: Contact Roles
  spec_file: zoho-crm-contact-roles-api-openapi.yml
  capability_id: BC-410.30
  capability_id_l1: BC-410
  capability_name: Opportunity & Pipeline Management
  confidence: 0.7
  evidence: '''API for managing contact roles in Deal records... which contacts are associated with deals
    and their specific roles (e.g., Decision Maker, Influencer)'''
  reason: Maps deal stakeholders and their buying roles onto opportunity records, which is deal/opportunity
    lifecycle management. Some chance it is better read as account relationship management, hence 0.7.
- tag: Contacts
  spec_file: zoho-crm-contacts-api-openapi.yml
  capability_id: BC-420.10
  capability_id_l1: BC-420
  capability_name: Customer Data Management
  confidence: 0.7
  evidence: GET /contacts/roles  getContactRoles  Get Contact Roles; POST /Contacts/{contactId}/Emails/actions/link_record  linkEmailsToDeals  Link
    Emails to Deals
  reason: Operations manage CRM contact roles and link email records to contacts/deals — contact master
    data within CRM. Contact data management is the closest fit; some ambiguity as contact roles also
    serve opportunity/deal context.