slug: zoho-desk
provider: Zoho Desk
generated_by: planning/capability-mapping/scripts/classify_capabilities.py
model: claude-opus-5
frame:
- Software & Technology
min_confidence: 0.7
capability_model:
  source: https://github.com/vincentmakes/turbo-ea-capabilities
  license: CC-BY-4.0
  attribution: Turbo EA Capabilities by Vincent Verdet — Turbo EA, https://github.com/vincentmakes/turbo-ea-capabilities,
    CC BY 4.0
  notice: NOTICE
edge_count: 1
edges:
- tag: Tickets
  spec_file: zoho-desk-tickets-api-openapi.yml
  capability_id: BC-430.10
  capability_id_l1: BC-430
  capability_name: Customer Inquiry Management
  confidence: 0.85
  evidence: 'POST /tickets  createTicket  Create a ticket; vendor: ''helps businesses manage tickets ...
    across multiple support channels'''
  reason: Support ticket lifecycle in a help-desk platform is inbound customer contact capture, routing
    and resolution — customer inquiry management.