{
  "opencollection": "1.0.0",
  "info": {
    "name": "Helpcenter Call API",
    "version": "1.0.0"
  },
  "items": [
    {
      "info": {
        "name": "Call",
        "type": "folder"
      },
      "items": [
        {
          "info": {
            "name": "Update many calls",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "{{baseUrl}}/api/v1/calls/updateMany",
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "This API updates multiple calls at once."
        },
        {
          "info": {
            "name": "Get call",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "{{baseUrl}}/api/v1/calls/:callId",
            "params": [
              {
                "name": "include",
                "value": "",
                "type": "query",
                "description": "Additional information related to the call. Values allowed are:  @contacts@, @assignee@,@tickets@,@teams@,@livecalls@,@creator@."
              },
              {
                "name": "callId",
                "value": "",
                "type": "path",
                "description": "ID of the live call"
              }
            ]
          },
          "docs": "This API fetches the details of a call."
        },
        {
          "info": {
            "name": "Update call",
            "type": "http"
          },
          "http": {
            "method": "PATCH",
            "url": "{{baseUrl}}/api/v1/calls/:callId",
            "params": [
              {
                "name": "callId",
                "value": "",
                "type": "path",
                "description": "ID of the live call"
              }
            ],
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "This API updates the details of a call."
        },
        {
          "info": {
            "name": "Delete calls",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "{{baseUrl}}/api/v1/calls/moveToTrash",
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "This API moves call entries to the Recycle Bin of your help desk portal."
        },
        {
          "info": {
            "name": "Clear live call mapping from an activity",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "{{baseUrl}}/api/v1/calls/:callId/clearLiveCall",
            "params": [
              {
                "name": "callId",
                "value": "",
                "type": "path",
                "description": "ID of the live call"
              }
            ]
          },
          "docs": "This API clears the live call mapping from an activity"
        },
        {
          "info": {
            "name": " List calls",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "{{baseUrl}}/api/v1/calls",
            "params": [
              {
                "name": "include",
                "value": "",
                "type": "query"
              },
              {
                "name": "departmentId",
                "value": "",
                "type": "query",
                "description": "ID of the department from which the calls count must be fetched"
              },
              {
                "name": "limit",
                "value": "",
                "type": "query",
                "description": "Number of calls to list"
              },
              {
                "name": "from",
                "value": "",
                "type": "query",
                "description": "Index number, starting from which the calls must be listed"
              },
              {
                "name": "sortBy",
                "value": "",
                "type": "query"
              },
              {
                "name": "startTime",
                "value": "",
                "type": "query"
              },
              {
                "name": "departmentIds",
                "value": "",
                "type": "query"
              },
              {
                "name": "isCompleted",
                "value": "",
                "type": "query",
                "description": "Key that denotes if the call was completed or not"
              }
            ]
          },
          "docs": "This API fetches a particular number of calls, based on the limit specified."
        },
        {
          "info": {
            "name": "Create call",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "{{baseUrl}}/api/v1/calls",
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "This API adds a call entry to your help desk portal."
        },
        {
          "info": {
            "name": "Delete spam calls",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "{{baseUrl}}/api/v1/calls/deleteSpam",
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "This API deletes the given spam calls"
        },
        {
          "info": {
            "name": "Empty spam calls",
            "type": "http"
          },
          "http": {
            "method": "POST",
            "url": "{{baseUrl}}/api/v1/calls/emptySpam",
            "body": {
              "type": "json",
              "data": "{}"
            }
          },
          "docs": "This API deletes all spam calls."
        },
        {
          "info": {
            "name": "List calls by ticket",
            "type": "http"
          },
          "http": {
            "method": "GET",
            "url": "{{baseUrl}}/api/v1/tickets/:ticketId/calls",
            "params": [
              {
                "name": "include",
                "value": "",
                "type": "query",
                "description": "Allowed values are : @contacts@, @assignee@,@tickets@,@teams@."
              },
              {
                "name": "limit",
                "value": "",
                "type": "query",
                "description": "Number of calls to list"
              },
              {
                "name": "from",
                "value": "",
                "type": "query",
                "description": "Index number, starting from which the calls must be listed"
              },
              {
                "name": "sortBy",
                "value": "",
                "type": "query",
                "description": "Sort by a specific attribute: @startTime@ or @createdTime@.The default sorting order is ascending. A @-@ prefix denotes descending order of sorting."
              },
              {
                "name": "isSpam",
                "value": "",
                "type": "query",
                "description": "Key that denotes whether to fetch spam calls or not"
              },
              {
                "name": "isCompleted",
                "value": "",
                "type": "query",
                "description": "Key that denotes if the call was completed or not"
              },
              {
                "name": "ticketId",
                "value": "",
                "type": "path"
              }
            ]
          },
          "docs": "This API lists a particular number of calls associated with a ticket, based on the limit specified."
        }
      ]
    }
  ],
  "bundled": true
}