{ "opencollection": "1.0.0", "info": { "name": "Helpcenter TicketFollowers API", "version": "1.0.0" }, "items": [ { "info": { "name": "TicketFollowers", "type": "folder" }, "items": [ { "info": { "name": "Remove ticket followers", "type": "http" }, "http": { "method": "POST", "url": "{{baseUrl}}/api/v1/tickets/:ticketId/removeFollowers", "params": [ { "name": "ticketId", "value": "", "type": "path" } ], "body": { "type": "json", "data": "{}" } }, "docs": "This API removes one or more users from the followers list of a ticket." }, { "info": { "name": "Add ticket followers", "type": "http" }, "http": { "method": "POST", "url": "{{baseUrl}}/api/v1/tickets/:ticketId/addFollowers", "params": [ { "name": "ticketId", "value": "", "type": "path" } ], "body": { "type": "json", "data": "{}" } }, "docs": "This API adds one or more users to the followers list of a ticket." }, { "info": { "name": "Get ticket followers", "type": "http" }, "http": { "method": "GET", "url": "{{baseUrl}}/api/v1/tickets/:ticketId/followers", "params": [ { "name": "ticketId", "value": "", "type": "path" } ] }, "docs": "This API fetches the list of users following a ticket.

_Note:_
Sometimes, followers of a contact/account indirectly end up as ticket followers if the ticket is associated with the contact/account they follow. In that case, the _following_ key returns the value of the original module the user follows--*contact* or account.

Even in a case where the user first followed the ticket and then followed the contact/account associated with it, the following key returns the value " } ] } ], "bundled": true }