openapi: 3.1.0
info:
  title: Helpcenter AccountDeduplication API
  version: 1.0.0
tags:
- name: AccountDeduplication
paths:
  /api/v1/accountsDeduplication/defaultFieldName:
    get:
      tags:
      - AccountDeduplication
      summary: Get Default Field Name
      description: This API fetches the name of the field set as the default field for account deduplication.
      operationId: getDefaultFieldNameForAccountDeduplication
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/getDefaultFieldResponse'
      security:
      - iam-oauth2-schema:
        - Desk.contacts.READ
      x-audience:
      - external-public
    post:
      tags:
      - AccountDeduplication
      summary: Set default field for account deduplication
      description: This API sets the field you specify as the default field for deduplicating accounts.
      operationId: setDefaultFieldNameForAccountDeduplication
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/setDefaultField'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '404':
          $ref: ./errors.json#/components/responses/commonErrorResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.contacts.UPDATE
      x-audience:
      - external-public
  /api/v1/groupAccountDuplicateValues:
    get:
      tags:
      - AccountDeduplication
      summary: List duplicate accounts
      description: This API lists the duplicate entries of an account.The _fieldName_ parameters is mandatory in the API request   <br/></br/>_Note:_<br/> If you encounter a 202 status code while executing this API request, it means there are 100,000 or more accounts in the help desk portal. Matching the records and finding duplicates will be time-consuming in such a scenario. Therefore, the deduplication request will be accepted, and after the process is completed, an automated report will be sent to the user who initiated the deduplication.
      operationId: listGroupedDuplicateAccounts
      parameters:
      - $ref: '#/components/parameters/fieldName'
      - name: swFieldValue
        in: query
        description: Key that specifies the letter with which the field values must start
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Key that specifies the letter with which the field values must start
          maxLength: 100
          minLength: 0
          pattern: ^([a-z0-9*#])$
      - $ref: '#/components/parameters/limit'
      - $ref: '#/components/parameters/from'
      - name: sortBy
        in: query
        description: 'Key that sorts the accounts by a specific attribute: @count@ or @fieldValue@. The default sorting order is ascending. A @-@ prefix denotes descending order of sorting.'
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'Key that sorts the accounts by a specific attribute: @count@ or @fieldValue@. The default sorting order is ascending. A @-@ prefix denotes descending order of sorting.'
          enum:
          - count
          - fieldValue
          maxLength: 100
          minLength: 0
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/listDuplicateAccountsCountsResponse'
      security:
      - iam-oauth2-schema:
        - Desk.contacts.READ
      x-audience:
      - external-public
  /api/v1/groupAccounts:
    get:
      tags:
      - AccountDeduplication
      summary: List details of duplicate accounts
      description: This API lists all the details of duplicate accounts.The _fieldName_ and _fieldValues_ parameters are mandatory in the API request
      operationId: listDuplicateAccounts
      parameters:
      - name: fieldName
        in: query
        description: 'Name of the field whose values must be matched for deduplication.Values allowed are: !@email,@! !@phone,@! and !@accountName@!'
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'Name of the field whose values must be matched for deduplication.Values allowed are: !@email,@! !@phone,@! and !@accountName@!'
          enum:
          - email
          - phone
          - accountName
      - $ref: '#/components/parameters/limit'
      - name: sortBy
        in: query
        description: 'Key that sorts the accounts by a specific attribute: @accountName@ or @createdTime@ or @modifiedTime@. The default sorting order is ascending. A @-@ prefix denotes descending order of sorting.'
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'Key that sorts the accounts by a specific attribute: @accountName@ or @createdTime@ or @modifiedTime@. The default sorting order is ascending. A @-@ prefix denotes descending order of sorting.'
          enum:
          - accountName
          - createdTime
      - $ref: '#/components/parameters/from'
      - name: fieldValues
        in: query
        description: Actual values in each field related to the account
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Actual values in each field related to the account
          maxLength: 100
          minLength: 0
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '200':
          $ref: '#/components/responses/listDuplicateAccountResponse'
      security:
      - iam-oauth2-schema:
        - Desk.contacts.READ
      x-audience:
      - external-public
components:
  parameters:
    from:
      name: from
      in: query
      description: Index number starting from which the accounts must be fetched
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int32
        description: Index number starting from which the accounts must be fetched
        minimum: 0
        pattern: ([0-9]+)
    limit:
      name: limit
      in: query
      description: Number of accounts to fetch
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int32
        description: Number of accounts to fetch
        maximum: 100
        minimum: 1
        pattern: ([0-9]+)
    fieldName:
      name: fieldName
      in: query
      description: 'Name of the field whose values must be matched for deduplication.Values allowed are: !@email,@! !@phone,@! and !@accountName@!'
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        description: 'Name of the field whose values must be matched for deduplication.Values allowed are: !@email,@! !@phone,@! and !@accountName@!'
        enum:
        - email
        - phone
        - accountName
  responses:
    getDefaultFieldResponse:
      description: getDefaultFieldResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              fieldName:
                type:
                - string
                - 'null'
                enum:
                - email
                - phone
                - accountName
                - null
                maxLength: 100
                minLength: 0
            required:
            - fieldName
          examples:
            Valid responses Definitions:
              value:
                fieldName: email
    listDuplicateAccountResponse:
      description: listDuplicateAccountResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./AccountDeduplication.json#/components/schemas/duplicateResponseData
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - accounts:
                  - website: '112121'
                    accountName: Admin Account
                    phone: '121212'
                    webUrl: https://desk.zoho.com/support/zylker/ShowHomePage.do#Accounts/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38
                    createdTime: 1424105864000
                    zohoCRMAccount: null
                    id: '1892000000052077'
                    email: admin@zylker.com
                  - website: '112121'
                    accountName: Admin Account
                    phone: '121212'
                    webUrl: https://desk.zoho.com/support/zylker/ShowHomePage.do#Accounts/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38
                    createdTime: 1424105864000
                    zohoCRMAccount: null
                    id: '1892000000052077'
                    email: admin@zylker.com
                  fieldValue: Admin Account
                - accounts:
                  - website: '112121'
                    accountName: Agent Account
                    phone: '121212'
                    webUrl: https://desk.zoho.com/support/zylker/ShowHomePage.do#Accounts/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38
                    createdTime: 1424105864000
                    zohoCRMAccount:
                      id: '32754000000537001'
                    id: '1892000000052077'
                    email: agent@zylker.com
                  - website: '112121'
                    accountName: Agent Account
                    phone: '121212'
                    webUrl: https://desk.zoho.com/support/zylker/ShowHomePage.do#Accounts/dv/d126330fb061247d9ebddaeb9d93ba74750b0284bc703b38
                    createdTime: 1424105864000
                    zohoCRMAccount:
                      id: '32754000000537001'
                    id: '1892000000052077'
                    email: agent@zylker.com
                  fieldValue: Agent Account
    listDuplicateAccountsCountsResponse:
      description: listDuplicateAccountsCountsResponse template definitions
      content:
        application/json:
          schema:
            oneOf:
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                data:
                  $ref: ./ContactDeduplication.json#/components/schemas/counts
              required:
              - data
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                errorCode:
                  type:
                  - string
                  - 'null'
                  enum:
                  - URL_NOT_FOUND
                  - UNAUTHORIZED
                  - INVALID_OAUTH
                  - SCOPE_MISMATCH
                  - FORBIDDEN
                  - LICENSE_ACCESS_LIMITED
                  - METHOD_NOT_ALLOWED
                  - RESOURCE_SIZE_EXCEEDED
                  - UNSUPPORTED_MEDIA_TYPE
                  - INVALID_DATA
                  - UNPROCESSABLE_ENTITY
                  - ONLY_LIVECHAT_USER
                  - INTEGRATION_ADMIN_ERROR
                  - THRESHOLD_EXCEEDED
                  - INTERNAL_SERVER_ERROR
                  - EMPTY_PAYLOAD
                  maxLength: 100
                  minLength: 0
                message:
                  type:
                  - string
                  - 'null'
                  maxLength: 255
                  minLength: 0
              required:
              - errorCode
              - message
          examples:
            Valid responses Definitions:
              value:
                data:
                - count: 16
                  fieldValue: Admin Account
                - count: 2
                  fieldValue: Agent Account
  requestBodies:
    setDefaultField:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              fieldName:
                type:
                - string
                - 'null'
                enum:
                - email
                - phone
                - accountName
                maxLength: 100
                minLength: 0
              markDefault:
                type:
                - boolean
                - 'null'
            required:
            - fieldName
            - markDefault
          examples:
            Valid requestBody Definitions:
              value:
                fieldName: accountName
                markDefault: true
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter