openapi: 3.1.0
info:
  title: Helpcenter CallComments API
  version: 1.0.0
tags:
- name: CallComments
paths:
  /api/v1/calls/{callId}/comments/{commentId}:
    get:
      tags:
      - CallComments
      summary: Get a call comment
      description: This API fetches a call comment from the portal.
      operationId: getCallComment
      parameters:
      - name: include
        in: query
        description: Secondary information related to the comments. Value allowed is @mentions@, which returns the details of users mentioned in the comments.
        required: false
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: Secondary information related to the comments. Value allowed is @mentions@, which returns the details of users mentioned in the comments.
          items:
            type:
            - string
            - 'null'
            enum:
            - mentions
            maxLength: 100
            minLength: 0
          uniqueItems: true
      - $ref: '#/components/parameters/callId'
      - $ref: '#/components/parameters/commentId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/getCallComment'
      security:
      - iam-oauth2-schema:
        - Desk.activities.calls.READ
        - Desk.tasks.READ
      x-audience:
      - external-public
    put:
      tags:
      - CallComments
      summary: Update a call comment
      description: This API updates an existing call comment.
      operationId: updateCallComment
      parameters:
      - $ref: '#/components/parameters/callId'
      - $ref: '#/components/parameters/commentId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/addCallCommentRequest'
      responses:
        '200':
          $ref: '#/components/responses/addCallComment'
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.activities.calls.UPDATE
        - Desk.tasks.UPDATE
      x-audience:
      - external-public
  /api/v1/calls/{entityId}/comments:
    get:
      tags:
      - CallComments
      summary: List all call comments
      description: This API lists a particular number of comments recorded on a call, based on the limit specified.
      operationId: getCallComments
      parameters:
      - name: include
        in: query
        description: Secondary information related to the comments. Value allowed is @mentions@, which returns the details of users mentioned in the comments.
        required: false
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: Secondary information related to the comments. Value allowed is @mentions@, which returns the details of users mentioned in the comments.
          items:
            type:
            - string
            - 'null'
            enum:
            - mentions
            maxLength: 100
            minLength: 0
          uniqueItems: true
      - name: limit
        in: query
        description: No. of comments to fetch
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: No. of comments to fetch
          pattern: ([0-9]+)
      - name: from
        in: query
        description: Index number starting from which the comments must be fetched
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: Index number starting from which the comments must be fetched
          pattern: ([0-9]+)
      - name: sortBy
        in: query
        description: Sort comments by the @commentedTime@ attribute. The default sorting order is ascending. A @-@ prefix denotes descending order of sorting.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Sort comments by the @commentedTime@ attribute. The default sorting order is ascending. A @-@ prefix denotes descending order of sorting.
          maxLength: 100
          minLength: 0
          pattern: -?(commentedTime)
      - name: entityId
        in: path
        required: true
        style: simple
        explode: false
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/listCallComments'
      security:
      - iam-oauth2-schema:
        - Desk.activities.calls.READ
        - Desk.tasks.READ
      x-audience:
      - external-public
  /api/v1/calls/{callId}/comments:
    post:
      tags:
      - CallComments
      summary: Create a call comment
      description: This API adds a comment to a call.
      operationId: createCallComment
      parameters:
      - $ref: '#/components/parameters/callId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/createComment_addCallCommentRequest'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/addCallComment'
      security:
      - iam-oauth2-schema:
        - Desk.activities.calls.UPDATE
        - Desk.tasks.UPDATE
      x-audience:
      - external-public
components:
  parameters:
    callId:
      name: callId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    commentId:
      name: commentId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
  requestBodies:
    createComment_addCallCommentRequest:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              contentType:
                type:
                - string
                - 'null'
                enum:
                - html
                - plainText
                maxLength: 100
                minLength: 0
              content:
                type:
                - string
                - 'null'
                maxLength: 32000
                minLength: 0
            required:
            - content
          examples:
            Valid requestBody Definitions:
              value:
                contentType: html
                content: First Call comment.
    addCallCommentRequest:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              contentType:
                type:
                - string
                - 'null'
                enum:
                - html
                - plainText
                maxLength: 100
                minLength: 0
              content:
                type:
                - string
                - 'null'
                maxLength: 32000
                minLength: 0
          examples:
            Valid requestBody Definitions:
              value:
                content: Edit Call comment
  responses:
    addCallComment:
      description: addCallComment template definitions
      content:
        application/json:
          schema:
            $ref: '#/components/schemas/addCallComment'
          examples:
            Valid responses Definitions:
              value:
                modifiedTime: null
                attachments:
                - size: '12734'
                  name: Attachment.png
                  id: '4000000008994'
                  href: https://desk.zoho.com/api/v1/calls/4000000528005/comments/4000000529001/attachments/4000000008994/content
                commentedTime: 1485269673534
                id: '4000000530003'
                contentType: html
                content: First Call comment.
                commenterId: '4000000008692'
                commenter:
                  firstName: Jade
                  lastName: Tywin
                  photoURL: https://desk.zoho.com/api/v1/agent/4000000008692/photo
                  name: Jade Tywin
                  roleName: LightAgent
                  type: AGENT
                  email: jade12tywin@zylker.com
    getCallComment:
      description: addCallComment template definitions
      content:
        application/json:
          schema:
            allOf:
            - type: object
              properties:
                mention:
                  $ref: '#/components/schemas/mention'
            - $ref: '#/components/schemas/addCallComment'
          examples:
            Valid responses Definitions:
              value:
                modifiedTime: null
                attachments:
                - size: '12734'
                  name: Attachment.png
                  id: '4000000008994'
                  href: https://desk.zoho.com/api/v1/calls/4000000528005/comments/4000000529001/attachments/4000000008994/content
                commentedTime: 1485269673534
                id: '4000000530003'
                contentType: html
                content: First Call comment.
                commenterId: '4000000008692'
                commenter:
                  firstName: Jade
                  lastName: Tywin
                  photoURL: https://desk.zoho.com/api/v1/agent/4000000008692/photo
                  name: Jade Tywin
                  roleName: LightAgent
                  type: AGENT
                  email: jade12tywin@zylker.com
    listCallComments:
      description: listCallComments template definitions
      content:
        application/json:
          schema:
            allOf:
            - type: object
              properties:
                data:
                  type: array
                  items:
                    type: object
                    properties:
                      mention:
                        $ref: '#/components/schemas/mention'
            - type:
              - 'null'
              - object
              additionalProperties: false
              properties:
                data:
                  $ref: ./CallComments.json#/components/schemas/data
              required:
              - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - modifiedTime: null
                  commentedTime: 1485270287000
                  id: '4000000530005'
                  contentType: plainText
                  commenterId: '4000000008692'
                  content: Second Call Comment......
                  mention: []
                  commenter:
                    firstName: Jade
                    lastName: Tywin
                    photoURL: https://desk.zoho.com/api/v1/agent/4000000008692/photo
                    name: Jade Tywin
                    roleName: LightAgent
                    type: AGENT
                    email: jade12tywin@zylker.com
                - modifiedTime: 1485269780000
                  attachments:
                  - size: '12734'
                    name: Attachment_list.png
                    id: '4000000008994'
                    href: https://desk.zoho.com/api/v1/calls/4000000528005/comments/4000000529001/attachments/4000000008994/content
                  commentedTime: 1485269673000
                  id: '4000000530003'
                  contentType: html
                  commenterId: '4000000008692'
                  content: Edit Call comment
                  mention: []
                  commenter:
                    firstName: Jade
                    lastName: Tywin
                    photoURL: https://desk.zoho.com/api/v1/portalUser/4000000008692/photo
                    name: Jade Tywin
                    roleName: PortalUser
                    type: END_USER
                    email: jade12tywin@zylker.com
  schemas:
    mention:
      type:
      - 'null'
      - array
      items:
        type:
        - 'null'
        - object
        additionalProperties: false
        properties:
          firstName:
            type:
            - string
            - 'null'
            maxLength: 50
            minLength: 0
          lastName:
            type:
            - string
            - 'null'
            maxLength: 50
            minLength: 0
          photoURL:
            type:
            - string
            - 'null'
            maxLength: 100
            minLength: 0
            pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
          offset:
            type:
            - string
            - 'null'
            - integer
            format: int32
            pattern: ([0-9]+)
          length:
            type:
            - string
            - 'null'
            - integer
            format: int32
            pattern: ([0-9]+)
          id:
            type:
            - string
            - 'null'
            - integer
            format: int64
            pattern: ([0-9]+)
          type:
            type:
            - string
            - 'null'
            enum:
            - AGENT
            - TEAM
            maxLength: 100
            minLength: 0
          email:
            type:
            - string
            - 'null'
            maxLength: 100
            minLength: 0
            pattern: ^[a-zA-Z0-9\_]([a-zA-Z0-9\_\+\-\.\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\-\_]*[a-zA-Z0-9])*)[\.])+[a-zA-Z]{2,22}$
          zuid:
            type:
            - string
            - 'null'
            - integer
            format: int32
            pattern: ([0-9]+)
        required:
        - email
        - firstName
        - id
        - lastName
        - length
        - offset
        - photoURL
        - type
        - zuid
      uniqueItems: false
    addCallComment:
      type:
      - 'null'
      - object
      additionalProperties: false
      properties:
        modifiedTime:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
        attachments:
          type:
          - 'null'
          - array
          items:
            type:
            - 'null'
            - object
            additionalProperties: false
          uniqueItems: false
        encodedContent:
          type:
          - string
          - 'null'
          maxLength: 32000
          minLength: 0
        commentedTime:
          type:
          - string
          - 'null'
          maxLength: 100
          minLength: 0
          pattern: (((19|20)\d\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\d]{0,3})?(Z))
        id:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        contentType:
          type:
          - string
          - 'null'
          enum:
          - html
          - plainText
          maxLength: 100
          minLength: 0
        content:
          type:
          - string
          - 'null'
          maxLength: 32000
          minLength: 0
        commenterId:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        commenter:
          $ref: ./TicketComment.json#/components/schemas/commenter
        impersonatedUser:
          $ref: ./TicketComment.json#/components/schemas/impersonatedUser
      required:
      - attachments
      - commentedTime
      - commenter
      - commenterId
      - content
      - contentType
      - encodedContent
      - id
      - impersonatedUser
      - modifiedTime
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter