openapi: 3.1.0
info:
  title: Helpcenter CustomView API
  version: 1.0.0
tags:
- name: CustomView
paths:
  /api/v1/lastAccessedView/{cvId}:
    put:
      tags:
      - CustomView
      summary: Update Last Accessed View
      description: This API updates the view last accessed by the user in the module and department specified in the request.
      operationId: updateRecentView
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/cvId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.basic.UPDATE
      x-audience:
      - external-public
  /api/v1/views/{cvId}/star:
    post:
      tags:
      - CustomView
      summary: Add Starred View
      description: This API stars a view, enabling quick access to the view.
      operationId: addStarredView
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/cvId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/lastAccessedView:
    get:
      tags:
      - CustomView
      summary: Get Last Accessed View
      description: This API fetches the view last accessed by the user in the module and department specified in the request.
      operationId: getRecentView
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/module'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/getRecentViewJson'
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
      security:
      - iam-oauth2-schema:
        - Desk.basic.READ
      x-audience:
      - external-public
  /api/v1/starredViews/{cvId}/unstar:
    post:
      tags:
      - CustomView
      summary: Remove Starred View
      description: This API unstars a view, disabling quick access to the view.
      operationId: removeStarredView
      parameters:
      - $ref: '#/components/parameters/departmentId'
      - $ref: '#/components/parameters/cvId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/starredViews/order:
    put:
      tags:
      - CustomView
      summary: Update Starred View order - Reorder
      description: This API helps reorder the starred views in a module.
      operationId: updateStarredViewOrder
      parameters:
      - $ref: '#/components/parameters/module'
      - $ref: '#/components/parameters/departmentId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/starredViewJsonOrder'
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
      x-audience:
      - external-public
  /api/v1/views:
    get:
      tags:
      - CustomView
      summary: List Views
      description: This API lists the different views configured for a specific module or for all modules in your help desk portal.
      operationId: getViews
      parameters:
      - name: module
        in: query
        description: Module Name (for which the view configured and need to be fetched)
        required: true
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: Module Name (for which the view configured and need to be fetched)
          enum:
          - tickets
          - contacts
          - events
          - activities
          - tasks
          - contracts
          - accounts
          - calls
          maxLength: 100
          minLength: 0
      - $ref: '#/components/parameters/departmentId'
      - $ref: ./Common.json#/components/parameters/orgId
      - name: featureFlags
        in: header
        required: false
        style: simple
        explode: false
        schema:
          type:
          - string
          - 'null'
          enum:
          - createdBy
          maxLength: 100
          minLength: 0
      responses:
        '200':
          $ref: '#/components/responses/getViewsResponse'
        '403':
          $ref: ./Common.json#/components/responses/forbiddenErrorResponse
        '422':
          $ref: ./Common.json#/components/responses/unprocessableEntityErrorResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
        - Desk.basic.READ
      x-audience:
      - external-public
  /api/v1/starredViews:
    get:
      tags:
      - CustomView
      summary: List Starred Views
      description: This API lists the starred views in a module. Number of resources in the starred view is displayed only for the Tickets module.
      operationId: getStarredViews
      parameters:
      - $ref: '#/components/parameters/module'
      - $ref: '#/components/parameters/departmentId'
      - name: featureFlags
        in: header
        required: false
        style: simple
        explode: false
        schema:
          type:
          - string
          - 'null'
          enum:
          - createdBy
          maxLength: 100
          minLength: 0
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/getStarredViewsResponse'
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
      x-audience:
      - external-public
components:
  parameters:
    cvId:
      name: cvId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    module:
      name: module
      in: query
      description: 'Allowed values are : @tickets@, @tasks@,@contacts@, @accounts@,@contacts@, @products@ ,@activities@,@calls@,@events@.'
      required: true
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        description: 'Allowed values are : @tickets@, @tasks@,@contacts@, @accounts@,@contacts@, @products@ ,@activities@,@calls@,@events@.'
        enum:
        - tickets
        maxLength: 100
        minLength: 0
    departmentId:
      name: departmentId
      in: query
      description: ID of the department in which the view(s) is (are) configured.
      required: false
      style: form
      explode: true
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        description: ID of the department in which the view(s) is (are) configured.
        pattern: ([0-9]+)
  responses:
    getStarredViewsResponse:
      description: getStarredViewsResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              starredViews:
                $ref: '#/components/schemas/starredViewResponseArray'
              module:
                type:
                - string
                - 'null'
                enum:
                - tickets
                - tasks
                - contracts
                - accounts
                - contacts
                - calls
                - events
                - activities
                maxLength: 100
                minLength: 0
            required:
            - module
            - starredViews
          examples:
            Valid responses Definitions:
              value:
                starredViews:
                - isCustomView: false
                  name: All Tickets
                  count: '40'
                  id: '4000000007834'
                - isCustomView: false
                  name: Open Tickets
                  count: '22'
                  id: '4000000007844'
                module: tickets
    getViewsResponse:
      description: getViewsResponse template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: '#/components/schemas/viewsData'
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - isCustomView: false
                  name: All Tasks
                  id: '4000000007834'
                - isCustomView: false
                  name: My Tasks
                  id: '4000000007836'
                - isCustomView: false
                  name: My Open Tasks
                  id: '4000000007838'
                - isCustomView: false
                  name: Completed Tasks
                  id: '4000000007840'
                - isCustomView: false
                  name: Open Tasks
                  id: '4000000007842'
                - isCustomView: false
                  name: Overdue Tasks
                  id: '4000000007844'
                - isCustomView: false
                  name: Todays Tasks
                  id: '4000000007846'
                - isCustomView: false
                  name: Tomorrows Tasks
                  id: '4000000007848'
                - isCustomView: false
                  name: Today+Overdue Tasks
                  id: '4000000007850'
                - isCustomView: false
                  name: Next7days+Overdue Tasks
                  id: '4000000007852'
    getRecentViewJson:
      description: getRecentViewJson template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              name:
                type:
                - string
                - 'null'
                maxLength: 50
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\.\$@%\?\,\:\''\P{InBasicLatin}\s&<>\+=]+'
              id:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
              preference:
                ref: ./CustomView.json#/components/schemas/recentViewPreference
              sanitizedName:
                type:
                - string
                - 'null'
                maxLength: 50
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\.\$@%\?\,\:\''\P{InBasicLatin}&<>\+=]+'
              displayLabel:
                type:
                - string
                - 'null'
                maxLength: 50
                minLength: 0
                pattern: '[0-9a-zA-Z_\-\.\$@%\?\,\:\''\P{InBasicLatin}\s&<>\+=]+'
            required:
            - displayLabel
            - id
            - name
            - preference
            - sanitizedName
          examples:
            Valid responses Definitions:
              value:
                data:
                  name: My Records
                  id: '4000000008143'
  schemas:
    starredViewsJson:
      type:
      - 'null'
      - object
      additionalProperties: false
      properties:
        createdBy:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
          properties: {}
        isCustomView:
          type:
          - boolean
          - 'null'
        name:
          type:
          - string
          - 'null'
          maxLength: 50
          minLength: 0
          pattern: '[0-9a-zA-Z_\-\.\$@%\?\,\:\''\P{InBasicLatin}\s&<>\+=]+'
        id:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        count:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        deprecatedViewId:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        viewName:
          type:
          - string
          - 'null'
          maxLength: 50
          minLength: 0
      required:
      - deprecatedViewId
      - id
      - isCustomView
      - name
      - viewName
    viewsJson:
      type:
      - 'null'
      - object
      additionalProperties: false
      properties:
        isCustomView:
          type:
          - boolean
          - 'null'
        name:
          type:
          - string
          - 'null'
          maxLength: 50
          minLength: 0
          pattern: '[0-9a-zA-Z_\-\.\$@%\?\,\:\''\P{InBasicLatin}\s&<>\+=]+'
        id:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        createdBy:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        deprecatedViewId:
          type:
          - string
          - 'null'
          - integer
          format: int64
          pattern: ([0-9]+)
        viewName:
          type:
          - string
          - 'null'
          maxLength: 50
          minLength: 0
      required:
      - isCustomView
      - name
      - id
      - viewName
    customView_array:
      type:
      - 'null'
      - array
      items:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    starredViewResponseArray:
      type:
      - 'null'
      - array
      items:
        $ref: '#/components/schemas/starredViewsJson'
    viewsData:
      type:
      - 'null'
      - array
      items:
        $ref: '#/components/schemas/viewsJson'
  requestBodies:
    starredViewJsonOrder:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              starredViewIds:
                $ref: '#/components/schemas/customView_array'
            required:
            - starredViewIds
          examples:
            Valid requestBody Definitions:
              value:
                starredViewIds:
                - '4000000007808'
                - '4000000007810'
                - '4000000007818'
                - '4000000007820'
                - '4000000007828'
                - '4000000007830'
                - '4000000007848'
                - '4000000007850'
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter