openapi: 3.1.0
info:
  title: Helpcenter Role API
  version: 1.0.0
tags:
- name: Role
paths:
  /api/v1/roles/{roleId}:
    get:
      tags:
      - Role
      summary: Get role
      description: This API fetches the details of a particular role.
      operationId: getRole
      parameters:
      - $ref: '#/components/parameters/roleId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/roleResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
        - Desk.basic.READ
      x-audience:
      - external-public
    patch:
      tags:
      - Role
      summary: Update role
      description: This API updates details of an existing role.
      operationId: updateRole
      parameters:
      - $ref: '#/components/parameters/roleId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/roleupdateJson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/roleResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.UPDATE
        - Desk.basic.UPDATE
      x-audience:
      - external-public
  /api/v1/rolesByIds:
    get:
      tags:
      - Role
      summary: List roles by role IDs
      description: This API lists details of the roles whose IDs are passed in the API request.
      operationId: getRolesByIds
      parameters:
      - name: roleIds
        in: query
        description: Comma separated role ids. Maximum allowed count is 50
        required: true
        style: simple
        explode: true
        schema:
          type:
          - 'null'
          - array
          description: Comma separated role ids. Maximum allowed count is 50
          items:
            type:
            - string
            - 'null'
            - integer
            format: int64
            pattern: ([0-9]+)
          uniqueItems: false
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/roleResponseArray'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
        - Desk.basic.READ
      x-audience:
      - external-public
  /api/v1/personalRole:
    get:
      tags:
      - Role
      summary: Get personal role
      description: This API fetches the details of the personal role configured in your help desk. Agents with personal role can view only the tickets assigned to them and unassigned tickets.
      operationId: getPersonalRole
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: '#/components/responses/roleResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
        - Desk.basic.READ
      x-audience:
      - external-public
  /api/v1/roles/count:
    get:
      tags:
      - Role
      summary: Get role count
      description: This API fetches the number of roles configured in your help desk.
      operationId: getRoleCount
      parameters:
      - $ref: '#/components/parameters/isDefault'
      - $ref: '#/components/parameters/isVisible'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '200':
          $ref: ./Department.json#/components/responses/deptCountResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
        - Desk.basic.READ
      x-audience:
      - external-public
  /api/v1/roles/{roleId}/agents:
    get:
      tags:
      - Role
      summary: List agents by role
      description: This API lists agents mapped to a particular role.
      operationId: getAgentsByRole
      parameters:
      - $ref: '#/components/parameters/roleId'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/roleAssociatedAgent'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
        - Desk.basic.READ
      x-audience:
      - external-public
  /api/v1/roles/{roleId}/delete:
    post:
      tags:
      - Role
      summary: Delete role
      description: This API deletes a role from your help desk.
      operationId: deleteRole
      parameters:
      - $ref: '#/components/parameters/roleId'
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/deleteRoleBody'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/multipleUnprocessEntityResponse
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
      security:
      - iam-oauth2-schema:
        - Desk.settings.DELETE
        - Desk.basic.DELETE
      x-audience:
      - external-public
  /api/v1/roles:
    get:
      tags:
      - Role
      summary: List roles
      description: This API lists a particular number of roles, based on the limit specified.
      operationId: getRoles
      parameters:
      - $ref: '#/components/parameters/isDefault'
      - name: searchStr
        in: query
        description: 'String to search for roles by name or description. The string must contain at least one character. Three search methods are supported: 1) string* - Searches for roles whose name or description start with the string, 2) *string* - Searches for roles whose name or description contain the string, 3) string -  Searches for roles whose name or description is an exact match for the string'
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          description: 'String to search for roles by name or description. The string must contain at least one character. Three search methods are supported: 1) string* - Searches for roles whose name or description start with the string, 2) *string* - Searches for roles whose name or description contain the string, 3) string -  Searches for roles whose name or description is an exact match for the string'
          maxLength: 100
          minLength: 0
          pattern: ([0-9a-zA-Z_\-\.\$@\?\,\:\'\/\!\P{InBasicLatin}\s])+
      - name: limit
        in: query
        description: Number of roles to display. The default value is 15 and the maximum value allowed is 500.
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: Number of roles to display. The default value is 15 and the maximum value allowed is 500.
          maximum: 500
          pattern: ([0-9]+)
      - name: from
        in: query
        description: Index number, starting from which the roles must be listed
        required: false
        style: form
        explode: true
        schema:
          type:
          - string
          - 'null'
          - integer
          format: int32
          description: Index number, starting from which the roles must be listed
          minimum: 0
          pattern: ([0-9]+)
      - $ref: '#/components/parameters/isVisible'
      - $ref: ./Common.json#/components/parameters/orgId
      responses:
        '204':
          $ref: ./Common.json#/components/responses/emptyResponse
        '200':
          $ref: '#/components/responses/roleResponseArray'
      security:
      - iam-oauth2-schema:
        - Desk.settings.READ
        - Desk.basic.READ
      x-audience:
      - external-public
    post:
      tags:
      - Role
      summary: Create role
      description: This API creates a role in your help desk.
      operationId: addRole
      parameters:
      - $ref: ./Common.json#/components/parameters/orgId
      requestBody:
        $ref: '#/components/requestBodies/roleJson'
      responses:
        '422':
          $ref: ./Common.json#/components/responses/invalidDataErrorResponse
        '200':
          $ref: '#/components/responses/roleResponse'
      security:
      - iam-oauth2-schema:
        - Desk.settings.CREATE
        - Desk.basic.CREATE
      x-audience:
      - external-public
components:
  responses:
    roleResponseArray:
      description: roleResponseArray template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              data:
                $ref: ./Role.json#/components/schemas/roleArray
            required:
            - data
          examples:
            Valid responses Definitions:
              value:
                data:
                - isDefault: true
                  shareDataWithPeers: true
                  immediateSubRoles:
                  - '50000785582324'
                  - '50000000779019'
                  - '50000001319909'
                  name: CEO
                  description: Agent belongs to this role can access all other user's data.
                  reportsTo: null
                  id: '50000000008337'
                  isVisible: true
                - isDefault: false
                  shareDataWithPeers: false
                  immediateSubRoles:
                  - '50000091844659'
                  name: Manager
                  description: Agents belongs to this cannot see admin role users data
                  reportsTo: '50000000008337'
                  id: '50000000008339'
                  isVisible: true
                - isDefault: false
                  shareDataWithPeers: false
                  immediateSubRoles: []
                  name: PortalUser
                  description: User belongs to this role are portal users they can access their cases and solutions only
                  reportsTo: '50000000008337'
                  id: '50000000008341'
                  isVisible: false
                - isDefault: false
                  shareDataWithPeers: false
                  immediateSubRoles: []
                  name: Development Team Member
                  description: Development team members from Engineering
                  reportsTo: '50000000008337'
                  id: '50000000469017'
                  isVisible: true
                - isDefault: false
                  shareDataWithPeers: false
                  immediateSubRoles: []
                  name: Product Team Member
                  description: Products Managers
                  reportsTo: '50000000008337'
                  id: '50000000551386'
                  isVisible: true
                - isDefault: false
                  shareDataWithPeers: true
                  immediateSubRoles: []
                  name: Sales Team Member
                  description: ''
                  reportsTo: '50000000008337'
                  id: '50000000779019'
                  isVisible: true
                - isDefault: false
                  shareDataWithPeers: false
                  immediateSubRoles: []
                  name: Personal
                  description: Agents belongs to this role can see only unassigned and his/her data
                  reportsTo: null
                  id: '50000002634005'
                  isVisible: false
                - isDefault: false
                  shareDataWithPeers: false
                  immediateSubRoles: []
                  name: Marketing Team Member
                  description: ''
                  reportsTo: '50000000008337'
                  id: '50000009610999'
                  isVisible: true
                - isDefault: true
                  shareDataWithPeers: false
                  immediateSubRoles: []
                  name: LightAgent
                  description: Agents belonging to this role can access all user's data.
                  reportsTo: null
                  id: '50000565365005'
                  isVisible: false
    roleAssociatedAgent:
      description: roleAssociatedAgent template definitions
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              associatedAgents:
                type:
                - 'null'
                - array
                items:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                uniqueItems: false
            required:
            - associatedAgents
          examples:
            Valid responses Definitions:
              value:
                associatedAgents:
                - '50000000009163'
                - '50000000009300'
                - '50000000010007'
                - '50000000010011'
                - '50000000062391'
                - '50000000062393'
    roleResponse:
      description: roleResponse template definitions
      content:
        application/json:
          schema:
            additionalProperties: false
            allOf:
            - $ref: ./Role.json#/components/schemas/roleJson
            - type:
              - 'null'
              - object
              properties:
                isDefault:
                  type:
                  - boolean
                  - 'null'
                immediateSubRoles:
                  type:
                  - 'null'
                  - array
                  items:
                    type:
                    - string
                    - 'null'
                    - integer
                    format: int64
                    pattern: ([0-9]+)
                  uniqueItems: false
                id:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
                isVisible:
                  type:
                  - boolean
                  - 'null'
              required:
              - id
              - immediateSubRoles
              - isDefault
              - isVisible
          examples:
            Valid responses Definitions:
              value:
                isDefault: false
                shareDataWithPeers: true
                immediateSubRoles: []
                name: Customer Care Associate
                description: Can work on own tickets and can not re-assign tickets.
                reportsTo: 5000000008807
                id: '5000000002973'
                isVisible: true
  requestBodies:
    roleJson:
      content:
        application/json:
          schema:
            additionalProperties: false
            allOf:
            - $ref: ./Role.json#/components/schemas/roleupdateJson
            - type:
              - 'null'
              - object
              properties:
                reportsTo:
                  type:
                  - string
                  - 'null'
                  - integer
                  format: int64
                  pattern: ([0-9]+)
            - type: object
              required:
              - name
              - shareDataWithPeers
          examples:
            Valid requestBody Definitions:
              value:
                shareDataWithPeers: true
                name: Customer Care Associate
                description: Can work on own tickets and can not re-assign tickets.
                reportsTo: 5000000008807
    deleteRoleBody:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              transferToRoleId:
                type:
                - string
                - 'null'
                - integer
                format: int64
                pattern: ([0-9]+)
            required:
            - transferToRoleId
          examples:
            Valid requestBody Definitions:
              value:
                transferToRoleId: '5000000008807'
    roleupdateJson:
      content:
        application/json:
          schema:
            type:
            - 'null'
            - object
            additionalProperties: false
            properties:
              shareDataWithPeers:
                type:
                - boolean
                - 'null'
              name:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
              description:
                type:
                - string
                - 'null'
                maxLength: 100
                minLength: 0
          examples:
            Valid requestBody Definitions:
              value:
                shareDataWithPeers: true
                name: Customer Care and Sales Associate
                description: Can work on own tickets and can not re-assign tickets.
                reportsTo: 5000000008807
  parameters:
    roleId:
      name: roleId
      in: path
      required: true
      style: simple
      explode: false
      schema:
        type:
        - string
        - 'null'
        - integer
        format: int64
        pattern: ([0-9]+)
    isDefault:
      name: isDefault
      in: query
      description: Key that denotes whether the roles must be default roles or custom roles
      required: false
      style: form
      explode: true
      schema:
        type:
        - boolean
        - 'null'
        description: Key that denotes whether the roles must be default roles or custom roles
    isVisible:
      name: isVisible
      in: query
      description: Key that filters roles according to their visibility in the UI
      required: false
      style: form
      explode: true
      schema:
        type:
        - boolean
        - 'null'
        description: Key that filters roles according to their visibility in the UI
  securitySchemes:
    iam-oauth2-schema:
      $ref: ./Common.json#/components/securitySchemes/iam-oauth2-schema
x-entity: Helpcenter