name: Zuper FinOps Framework
description: >-
  FinOps considerations for organizations consuming the Zuper field service
  management API. Zuper pricing is seat-based (per user per month) across
  three tiers — Starter, Growth, and Enterprise — with all pricing determined
  via custom sales quotes. There are no publicly documented per-API-call or
  consumption-based charges. Cost optimization focuses on right-sizing user
  seat counts and leveraging the appropriate plan tier for required features.
specificationVersion: '1.0'
url: https://www.zuper.co/pricing
framework: FinOps Framework
version: '1.0'
focus:
  schema: FOCUS 1.0
  currency: USD
costModel:
  type: seat-based
  billingPeriod: monthly
  annualDiscountAvailable: true
  trialPeriodDays: 14
  pricingTransparency: opaque
  contactSalesRequired: true
  estimatedRange:
    low: 35
    high: 150
    unit: per user / month
    currency: USD
    source: third-party-review-sites
cost_categories:
  - name: User Seats
    description: >-
      The primary cost driver is the number of active user seats (technicians,
      dispatchers, managers) on the chosen plan. All three plans charge per
      user per month. Right-sizing active seat counts is the primary lever
      for cost control.
    type: recurring
    unit: per user / month
  - name: Plan Tier
    description: >-
      Feature requirements determine which plan tier is needed. Upgrading
      from Starter to Growth or Growth to Enterprise increases per-seat cost
      but unlocks capabilities such as inventory tracking, asset management,
      and full API access. Teams should audit feature utilization to avoid
      overpaying for unused tier capabilities.
    type: recurring
  - name: Integration API Usage
    description: >-
      Zuper does not charge separately for API calls as of June 2026. API
      access is included as part of the subscription, particularly for
      Enterprise tier customers. There are no documented per-call or
      consumption-based API fees.
    type: included
  - name: Add-On Modules
    description: >-
      Certain modules such as the Commissions module, GAF measurements,
      custom financing markup, and advanced analytics may be available as
      paid add-ons. Contact Zuper sales for current add-on pricing.
    type: variable
    contactSalesRequired: true
optimization_recommendations:
  - title: Audit Active Seat Count Quarterly
    description: >-
      Deactivate seats for seasonal or departed employees promptly. Zuper
      charges per active user, so unused seats directly increase costs.
  - title: Match Plan Tier to Feature Needs
    description: >-
      Evaluate whether your team uses Growth or Enterprise-only features.
      Teams that only need basic scheduling and invoicing may not need to
      pay for a higher tier.
  - title: Use Read-Only API Keys for Reporting
    description: >-
      Leverage read-only API keys for data export and reporting integrations
      to reduce risk and ensure compliance without requiring elevated access.
  - title: Negotiate Annual Contracts
    description: >-
      Zuper typically offers discounts for annual contracts versus monthly
      billing. Multi-year agreements may provide further cost reductions
      for stable, large teams.
  - title: Leverage 14-Day Trial
    description: >-
      Use the free 14-day trial to validate integration requirements and
      feature fit before committing to a paid plan to avoid switching costs.