Dublin Core 1.1 Archisurance Archisurance An example of a fictional Insurance company. mail phone GIM e-mail phone Customer's Bank Customer Intermediary Insurer Insurant Negotiation Contracting collaboration HRM Product Development Front Office Intermediary Relations Customer Relations Finance Document Processing SSC Back Office Home & Away Car Legal Aid Archisurance Client Board Director of Sales Director of Finance Director of Operations Asset Management Contracting Maintaining Intermediary Relations Maintaining Customer Relations Claims Handling Financial Handling Claim Form Legal aid Insurance Policy Insurance Request Liability Insurance Policy Insurance Policy Customer File Damage Claim Customer Travel Insurance Policy Car Insurance Policy Home Insurance Policy Check and Sign Contract Formalise Request Damage Occured Request for Insurance Inform Customer Collect Premium Create Contract Handle Claim Accept Valuate Pay Register Close Contract Be Insured Travel Insurance Policy Premium Payment Service Claim Registration Service Customer Information Service Insurance Application Service Claims Payment Service Customer data mutation Service Policy Creation Store Policy Calculate Risk Calculate Premium Create Policy Financial Application CRM System Policy Data Management Home & Away Policy Administration Customer Data Access Risk Assessment Claim Data Management Call center application Web portal Bank System Claim InfoServ CIS Customer Information Service Policy Creation Service Insurance Request Data Insurance Policy Data Customer File Data Damage Claim Data LAN LAN BIBIT Admin Server NAS File Server Unix Server Unix Server BIBIT Server CICS DBMS Message Queing Financial Software Firewall Firewall Mainframe Unix Server Farm File Service Network Service Database Service Claim Files Service Customer File Service Client Satisfaction Goal One Stop Principle Treatment Time Principle Costs Goal Occupancy Principle Licence Principle TCO Goal Component Principle Infrastructure Principle create/ update create/ update crud read read read update Claim form (electronic) claim form (paper) claims confirm confirmation cust. info Customer Information electronic contracts Electronic Contracts Intermediary Contracts paper contracts payment payment order Product Information call write write asset info claim info contract info contract info. customer information insurance info money product info. Business Actors Functions Information Processes Products Application Applications Data Technology Motivation Relations Business Processes Actors Information Functions Products Application Data Applications Technology Views Archimate View Layered View External Application Services External infrastructure services External Business Services Infrastructure Application Components and Services Business processes and internal actors / roles External Roles and Actors Application Structure View Technical Infrastructure View Intermediary Archisurance Service Realisation View Business Process View Organisation Structure View Business Function View Information Structure View Application Behaviour View Organisation Tree View Business Product View Travel Insurance Actor Cooperation view Business Cooperation View Application Cooperation View Front office Applications Implementation and Installation View Goal and Principle View Products & Services Goals Financial Goals ICT-Goals