# Privacy Policy for Order Kro

**Effective Date**: May 10, 2026  
**Last Updated**: May 10, 2026

## 1. Introduction

Order Kro ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("Application").

Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our Application.

## 2. Information We Collect

### 2.1 Information You Provide Directly

- **Account Information**: Phone number, name, email address
- **Delivery Information**: Delivery address, contact details
- **Payment Information**: Payment method details (processed securely, not stored)
- **Order Information**: Products ordered, delivery preferences, order history
- **Communication Data**: Messages, feedback, support tickets
- **Profile Data**: User preferences, saved addresses, payment methods

### 2.2 Information Collected Automatically

- **Device Information**: Device type, OS, app version
- **Usage Data**: Pages visited, features used, time spent, clicks
- **Location Data**: GPS location (only during active delivery, with permission)
- **Log Data**: IP address, browser type, timestamps
- **Analytics**: Through third-party services (Firebase, Google Analytics)

### 2.3 Information from Third Parties

- **Payment Processors**: Transaction confirmations
- **Delivery Partners**: Tracking and status updates
- **Social Media**: If you link social accounts

## 3. How We Use Your Information

We use collected information for:

- **Service Delivery**: Processing orders and deliveries
- **Account Management**: Creating and maintaining your account
- **Communication**: Order updates, delivery notifications, customer support
- **Payment Processing**: Charging for orders and refunds
- **Analytics**: Improving app performance and user experience
- **Safety & Security**: Fraud detection, account protection
- **Marketing**: Promotions, special offers (only if opted in)
- **Legal Compliance**: Meeting regulatory requirements

## 4. Sharing Your Information

We **do not sell** your personal information. We may share information with:

- **Delivery Partners**: Name, phone, address (only for active deliveries)
- **Payment Processors**: Transaction details (PCI-DSS compliant)
- **Service Providers**: Hosting, analytics, customer support (under NDAs)
- **Legal Authorities**: If required by law
- **Business Partners**: Only with your explicit consent

## 5. Data Security

- All data transmission is encrypted using HTTPS (SSL/TLS)
- Sensitive data (passwords, payment info) are never stored in plain text
- We implement industry-standard security practices
- Regular security audits and vulnerability assessments
- Access is restricted to authorized personnel only

**However**, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

## 6. Data Retention

- **Account Data**: Retained while account is active + 30 days after deletion
- **Transaction Data**: Retained for 7 years (legal/tax compliance)
- **Payment Information**: Deleted after transaction completion
- **Location Data**: Deleted 24 hours after delivery completion
- **Support Communications**: Retained for 1 year

## 7. Your Rights

### 7.1 You Have the Right To:
- **Access**: Request copy of your personal data
- **Correction**: Update inaccurate information
- **Deletion**: Request deletion of your account and data
- **Portability**: Export your data in machine-readable format
- **Opt-Out**: Unsubscribe from marketing communications
- **Withdraw Consent**: Revoke location/permission access

### 7.2 How to Exercise Rights:
Contact us at: **support@orderkro.in**

Include:
- Your request type (access, deletion, correction)
- Account phone number or email
- Specific data you're requesting

**Response Time**: 7-30 days

## 8. Children's Privacy

Order Kro is not intended for users under 18 years old. We do not knowingly collect data from children. If you believe we have collected data from a minor, contact us immediately at support@orderkro.in.

## 9. Location Services

- We use GPS location **only during active deliveries** for:
  - Real-time delivery tracking
  - Driver navigation
  - Delivery confirmation
- Location is **not stored** after delivery completes
- You can disable location in app settings or phone settings
- Location permission can be revoked at any time

## 10. Third-Party Services

This application may contain links to third-party services:
- Google Maps (for delivery tracking)
- Firebase (for analytics)
- Payment Gateway (for transactions)

We are not responsible for their privacy practices. Please review their privacy policies separately.

## 11. Cookies & Similar Technologies

We use:
- **App Cookies**: Local storage for session management, preferences
- **Analytics**: To understand usage patterns
- **Push Notifications**: With your permission only

You can disable app notifications in settings.

## 12. Data Transfers

If you access Order Kro from outside India, your data may be transferred to and processed in India. By using the app, you consent to such transfers.

## 13. International Data Protection

We comply with:
- **GDPR** (EU users): Right to erasure, data portability
- **CCPA** (California): Consumer privacy rights
- **India IT Act**: Data Protection Standards

## 14. Changes to This Policy

We may update this privacy policy. Significant changes will be communicated via:
- In-app notification
- Email to registered address
- New policy date posted here

Your continued use of the app constitutes acceptance of updates.

## 15. Contact Us

**Privacy Concerns**: privacy@orderkro.in  
**Data Requests**: support@orderkro.in  
**General Inquiries**: support@orderkro.in

**Address**: Khanago, India

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**Acknowledgment**: By downloading and using Order Kro, you acknowledge that you have read and agree to this Privacy Policy.