Our Service Commitment

	To serve you in a friendly and courteous manner by knowledgeable and competent staff
	To provide you with personalized service, when required, within 20 minutes
	To have you receive, if you qualify, your first Employment Insurance benefit within 28 days of your application
	To have you receive your first Old Age Security or Canada Pension Plan benefit within 35 days of the date of your entitlement
	To provide you with 24-hour response by a Labour Affairs Officer for refusals to work and for fatal accidents occurring in places of work under federal jurisdiction
	To respond to complaints of unjust dismissal in places of work under federal jurisdiction within two working days.
	To answer your enquiries immediately, and when unable, to arrange for a response by staff within 48 hours.
	To ensure that all technology provided for public use is maintained properly.

Please let us know how we are doing. We welcome the feedback. Staff, HRDC Nova Scotia