COMMACK, NY — (April 27,1998) — Today at iEC, The Internet and Electronic Commerce Exhibition, eShare Technologies announced eShare NetAgent™, a revolutionary new software solution that allows users to quickly and efficiently assist customers directly over the Internet. Available as both a user application (eShare NetAgent Customer Interaction Center) and as an SDK and Object Library(eShare NetAgent Software Development Kit), this advanced software is an extension of the proven scalability of eShare's award-winning chat technology.

"eShare NetAgent is a truly revolutionary online commerce and support tool, because it enables online CSR's to quickly and efficiently assist customers in more ways than ever before", said James Tito, CEO and President of eShare Technologies. "We have integrated the same proven scalability of our award-winning chat technology into the eShare NetAgent application framework. This way, our customers can be confident of their ability to handle increasing volumes of online customers and web-based transactions."

The response to eShare NetAgent from early users of the software has been very favorable. For example, according to Chris McCann of 1-800-FLOWERS, "Our customers have told us they are eager for tools that will enable them to communicate in real time with our customer service representatives over the Internet. We are now building these capabilities into our Web site with eShare Technologies, which will enable our e-commerce customers to get answers in real time to questions they have about purchasing products from 1-800-FLOWERS. Our goal is to meet the growing needs of our Web-based business while enhancing customer satisfaction levels."

The Package
Using eShare NetAgent, sales agents and CSR's can now answer questions, conduct commerce transactions, send files, deliver tutorials, and even provide pre-scripted assistance with just the click of a button. With such extensive customer support functionality available directly through online CSR's, eShare NetAgent enables users to potentially realize a number of valuable benefits, most notably in the form of lower operating costs, increased sales, and enhanced customer service and satisfaction.

The SDK
The eShare NetAgent SDK is a powerful software development kit that enables ISVs, VARs, and web developers, to easily add online customer interaction to their web-based commerce and support applications. This versatile SDK features an object-oriented design that allows customization and seamless integration into legacy systems through the use of Java class libraries, and C++ and ActiveX components. These components in particular enable both end-users and resellers alike to easily build custom help desk and commerce support applications on a proven foundation.

Built on eShare's award winning Expressions Internet Chat Server, eShare NetAgent is also the only product of its kind that operates through firewalls. The key benefit derived from using this unique design approach is an exceptionally user-friendly interface that doesn't require plug-ins or special downloaded files. This is a particularly important advantage with the dramatic increase expected in the number of people who will regularly use the Internet to purchase products and/or services.

Other noteworthy features provided by eShare's NetAgent include: Provides for secure communications (48 and 128 bit encryption) to support commerce and order processing; Supports an intelligent knowledge base that stores and remembers branch, sales and support scripts, frequently used sayings, files, and web pages; Supports intelligent queuing and routing of customers through multi-tier queues; Provides ODBC open database connectivity and flexibility that allows for integration into all types of database servers; Supports web tours which enables CSR to push pages to customers.

For more information regarding eShare NetAgent, contact eShare Technologies by phone at 888/374-2734 or 516/864-4700, or visit the company's Internet Web-site at www.eshare.com.

About eShare Technologies
eShare Technologies, Inc. (www.eshare.com) delivers total business solutions for building real-time interaction and community on Web sites, extranets, and intranets. With advanced technology, software tools and talent, eShare Technologies empowers companies to offer a wide range of real-time services to customers, suppliers, employees and users. Current eShare Technologies clients include AT&T Worldnet Service, Computer Associates NetHaven, GeoCities, Lycos, networkMCI, UUNet, and 1-800-FLOWERS.

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