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eShare Technologies shows a Dramatic Increase in Market Share After 12 Months, eShare Surges Past Competition to Command 45% of the Web-based Enterprise Interaction Technologies Market COMMACK, NY (June 22, 1998) eShare Technologies, with its Expressions Interaction Suite first introduced in May of 1997, has exploded to capture 45% of the Enterprise chat market according to the Yankee Group. Given this astounding growth rate, eShare Technologies feels they are poised to become the clear market leader in this space by the end of the year. eShare Technologies designs web-based interaction technologies that are crucial for today's e-business applications, including customer service and support software, self-service software, community chat and forums as well a software developers kit that allows web-developers to easily add online customer interaction to their web-based commerce and support applications. eShare's renowned Expressions Interaction Suite and NetAgent product lines feature the superior scalability and stability that one would expect from a market leader who has successfully worked with a number of high trafficked Internet sites including Lycos, GeoCities, Tripod, and AT&T Worldnet. Lycos alone now has over 1.1 million registered chat users and records 100,000 unique chat log-ins each day using eShare technology. "This phenomenal growth in market share is directly attributable to the unparalleled scalability and stability that our web-based interaction products provide as well as the growing market demand for real-time web interaction," said James Tito, CEO and President of eShare Technologies. "We're ready to address the industry's growing need for mission critical commerce and customer support via the web." eShare NetAgent from eShare Technologies is a revolutionary software solution that allows users to quickly and efficiently assist customers directly over the Internet. It is the only product of its kind with a ubiquitous client browser support through HTML and Java class libraries that operates through firewalls, and it supports web tours and page pushes as well. With just the click of a button sales agents and CSRs using NetAgent can answer questions, conduct commerce transactions, send files, deliver tutorials, and even provide pre-scripted assistance. NetAgent is also available as a powerful software development kit (SDK) that enables VARs, web developers, ISVs and integrators to easily add online customer interaction to their web-based commerce and support applications. The eShare Expressions Interaction Suite transforms Web, extranet and intranet sites into thriving online communities of customers, employees, suppliers and users. Providing live communication and threaded discussion forum components, the Expressions Interaction Suite is easily customized using wizards and WYSIWYG setup and editing tools. Users of the award-winning community-building suite can select from such modules as Chat, Forums, Web Tours, Moderator and Integrator Pro. For more information, contact eShare Technologies by phone at 888/374-2734 or 516/864-4700, or visit the company's Internet Web-site at www.eshare.com.
About eShare Technologies # # # |
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Copyright ©1999 eShare Technologies, Inc. http://www.eshare.com/ 51 Mall Drive, Commack, NY 11725, Tel: 516-864-4700, 888-ESHARE4 Fax: 516-864-0833 |
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