This partnership announcement comes directly after the eShare's announcement of the general availability of NetAgent 2.0. By providing real-time dialogue capabilities that both automate and improve Web-based commerce, customer support, and service NetAgent 2.0 enables companies to increase their revenues, margins, and client retention rates. According to Forrester Research, Inc, companies that implement Internet-based service will slash their call center labor costs by 43%.

"Internet Web sites for customer support are a win-win situation for both the customer and the company." BryanThatcher, CEO of Twelve Point Rule says, "Customers get instant access to a personalized customer support system that is designed to respond immediately and remember their preferences. Companies save money on telephone support costs, which can be as high as $5 per service transaction for a live call agent, as compared to a few cents on the Web."

"With their elite client list, compelling designs, and depth of experience unparalleled by other interactive development firms, Twelve Point Rule is an ideal partner to make NetAgent a standard in the Fortune 500 and online commerce arenas." Neil Toomb, Executive Vice President of eShare Technologies, "We feel their skills will maximize the strengths of all of eShare's products."

NetAgent 2.0 takes the chat and forum technology that built the Lycos and GeoCities Communities, eShare Expressions, to the next level of online interaction. According to Thatcher, "eShare powers 45% of the Web based interaction on the Web. They have a superior product and elite customer list. We're very excited to have them as a partner." Twelve Point Rule will compliment both NetAgent 2.0 and eShare Expressions with full technical and creative online development.

"Real-time customer interaction is the future of customer service on the Web. We see our partnership with eShare as yet another reflection of our ability to recognize important trends in the industry and act on them" Thatcher says. Twelve Point Rule, founded in 1989, tapped in to the Internet wave at its inception, "We've got many clients who will benefit from this partnership."

eShare Technologies, Inc. (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include web-based customer service and support, customer self-service, live conferencing and events, distance learning, Community chat, threaded discussion forums, and custom integration tools. Current eShare Technologies clients include AT&T WorldNet Service, Bertelsmann, Cendant, Columbia University, Computer Associates, GeoCities, Hewlett Packard, Lycos, networkMCI, Pfizer, the University of Florida, Sears, Star Media, UUNet, Xerox and 1-800-FLOWERS.

Twelve Point Rule, Ltd. is an interactive design and development agency providing strategic visual solutions for an evolving digital world. The company has created work for many leading companies including Time Warner Cable NY, Chase Global Mutual Funds Group, Nickelodeon, Mendola Artists Representatives and CBGB's. Twelve Point Rule, Ltd. is based in New York City's Historical Flatiron District and can be found on the World Wide Web at www.12ptrule.com.

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