Commack, NY, Feb. 8, 1999 — eShare Technologies, a leading provider of online human interaction software and services, today announced that its NetAgent software has been named 1998 Product of the Year by C@ll Center Solutions Magazine. eShare was recognized in the category of "best Web customer interaction software." The NetAgent product suite delivers multiple integrated interaction technologies for a complete online customer interaction solution.

The Product of the Year awards are given to organizations that meet and exceed the qualifications of customer interaction for service and support via the telephone and the Internet. Award categories recognize both internally and externally focused solutions to meet customer needs.

"We are honored to receive the C@ll Center Solutions 1998 Product of the Year Award," said Jim Tito, co-founder, chairman and CEO of eShare Technologies. "This award recognizes that Web-based human interaction is a crucial component of a successful call center and that eShare is the vendor of choice for organizations looking to conduct e-business."

According to the Yankee Group, Web-based interaction will be a growing market through the year 2001, growing from about $35 million in 1998 to almost $600 million by 2001. eShare's products deliver the most advanced out-of-box solutions for online customer, business partner, or supplier sales, support and service, employee training, meeting and conference capabilities and community building tools to meet the growing need of Internet-based human interaction.

About NetAgent NetAgent is an award winning e-Business solution which provides Web-based customer care and e-commerce support. It enables businesses to increase their revenues, margins and client retention rates by facilitating Internet-based customer interaction. NetAgent acts as a vital communications conduit between suppliers and their customers by providing real-time dialog capabilities and integrated, managed e-mail support that both automate and improve Web-based commerce, customer support and service.

About eShare Technologies
eShare Technologies, Inc. (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include web-based customer service and support, customer self-service, live conferencing and events, distance learning, Community chat, threaded discussion forums and custom integration tools. Current eShare Technologies clients include AOL, AT&T WorldNet Service, Computer Associates, GeoCities, Lycos, networkMCI, UUNet, the University of Florida, Pfizer, Bertelsmann, Columbia University, Hewlett Packard, Xerox and 1-800 FLOWERS.

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