Line4's LiveTouch solution enables customers on the Web to initiate phone contact with a call center representative. It also provides companies with tools for utilizing information gathered from the Web for telemarketing, datamining and customer service purposes. With eShare's NetAgent™, customers gain real-time access to a company's customer service help desk using cutting edge human interaction technology. Through the integration of the two products, LiveTouch users will gain the benefits of real-time customer service, including increased customer satisfaction, a reduction in expensive telephone charges and the ability to handle a high volume of customer calls using just one agent.

"We are delighted to be partnering with a proven business technology leader like eShare Technologies," said Russ Blake, director of marketing for Line4. "With eShare's NetAgent™, our customer service offering is a total solution. Our users can now offer their clients the same quality of interactive assistance online as they would receive over the telephone."

About Line4
Line4 Inc., formerly Aristacom International, has been in the business of linking an enterprise's existing computer and communications resources to create more powerful business systems since 1988. A leading vendor of computer telephone integration products and services, Line4's customers include First Card, Sallie Mae Kawasaki, MBNA, Bank of America, Whirlpool, Victoria's Secret and the Internal Revenue Service. Line4 is located at 1320 Harbor Bay Parkway, Suite 180 and can be reached at 1-800-223-7245 or (www.line-4.com).

About eShare NetAgent™
eShare NetAgent™ is a customer interaction solution that delivers multiple integrated interaction technologies. eShare NetAgent™ enables users to conduct e-commerce support, send files, deliver tutorials and give pre-scripted assistance at the click of a button. With NetAgent, agents can provide personalized, real-time assistance, which allows organization to successfully conduct business on the Web.

About eShare Technologies
eShare Technologies, Inc. (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include Web-based customer service and support, customer self-service, live conferencing and events, distance learning, Community chat, threaded discussion forums and custom integration tools. Current eShare Technologies clients include AOL, AT&T WorldNet Service, Computer Associates, GeoCities, Lycos, networkMCI, UUNet, the University of Florida, Pfizer, Bertelsmann, Columbia University, Hewlett Packard, Xerox and 1-800 FLOWERS.

NetAgent is a trademark of eShare Technologies Inc.
LiveTouch is a trademark of Line 4, Inc.

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