LOS ANGELES — March 2, 1999 — EIS International, Inc., a leading provider of call center technology (NASDAQ:EISI), and eShare Technologies, Inc., the expert in human interaction on the Internet, today announced an agreement giving EIS rights to resell eShare's NetAgent™ Customer Interaction Center software to EIS customers. The agreement allows EIS' customers access to eShare's award-winning Internet-based human interaction system. The two companies are demonstrating eShare's NetAgent software March 2-4 in the EIS booth (#2523) at CT EXPO here.

"The agreement with eShare helps us provide our customers with technology that broadens their reach and further enhances their strategic role in creating, maintaining, and enhancing customer relationships," said James E. McGowan, EIS president and CEO. "The Internet contact capability provided by the NetAgent software, in combination with the blending and inbound calling functionality of EIS' award-winning Centenium® XL call management system, will enable our enterprise and service bureau call center customers to implement a total multimedia contact solution that meets today's business needs."

The increase in consumer use of the Internet is driving demand for Web-enabled contact centers. According to Forrester Research, "Companies that are unprepared to compete on-line will be pushed aside by competitors who understand how to use the Internet to generate new value and efficiencies for customers."

"We are pleased that EIS, one of the world's leading suppliers of contact center technology, has selected eShare's NetAgent software as the vechicle for delivering Internet-based human interaction capabilities to EIS customers," said Doris Granatowski, president of eShare Technologies. "The synergy between our corporate missions is the basis for this important alliance. Both eShare and EIS are committed to helping organizations leverage their contact center operations to increase sales, improve profits, and elevate overall customer satisfaction."

eShare NetAgent
eShare's NetAgent enables users to increase their revenues, margins, and client retention rates by facilitating Internet-based customer interaction. The NetAgent software features a powerful server that supports intelligent queuing and routing of customers through multi-tier queues. An integrated knowledge base stores and remembers sales and support scripts as well as frequently used sayings, files, and web pages. Online agents can observe and log live visitor activity, proactively engage visitors in real-time discussions through their browsers, review and manage customer email histories, push files, deliver tutorials, even toggle between queues to handle multiple customers at once. A wide array of automated response and customer self-service tools free up agents to deal with priority or more complex issues. eShare NetAgent provides a complete, cost-effective solution for real-time and self-help assistance while providing a clear path for future enhancements and integration. Benefits to users include: increased customer satisfaction, ability to handle a higher volume of customers per agent, reduction in 1-800 costs, and improved e-commerce initiatives. For more information about NetAgent, call 1-888-ESHARE4, send an e-mail message to netagentsales@eshare.com, or visit the eShare web site at www.eshare.com.

EIS' Centenium XL Call Management System
The Centenium XL system has been designed to address major trends in the call center market, offering some of the most advanced functionality available in the industry along with several new capabilities designed to enhance user flexibility and improve call center productivity. The new Centenium XL system provides full inbound and blending functionality on the Centenium server, plus inbound scripting functionality. It also offers substantially expanded capabilities and features for system administrators, supervisors, and agents, including increased reporting capabilities.

About EIS International, Inc.
EIS International Inc., headquartered in Herndon, Virginia, is a leading provider of advanced solutions for outbound and integrated inbound/outbound applications for the call center industry. With more than 82,000 workstations in approximately 1,500 locations worldwide, EIS provides systems for telemarketing, customer service, fund-raising, market research, and collections to increase productivity, enhance operational efficiency, and improve agent effectiveness in the call center. A member of the Object Management Group (OMG), EIS has adopted CORBA™ as a platform for its future products. Additional information about EIS is available at 1-800-274-5676 or by visiting the company's web site at http://www.eisi.com.

About eShare Technologies, Inc.
eShare Technologies, Inc., (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include web-based customer service and support, customer self-service, live conferencing and events, distance learning, community chat, threaded discussion forums, and custom integration tools. Current eShare Technologies clients include AT&T WorldNet Service, Computer Associates, GeoCities, Lycos, networkMCI, UUNet, the University of Florida, Pfizer, Bertelsmann, Columbia University, Hewlett Packard, Xerox, and 1-800-Flowers.

Cautionary Statement
This press release contains forward-looking statements (statements that are not historical facts) that involve a number of risks and uncertainties, including references to the market acceptance of new products, whether proprietary or resold as the result of agreements or alliances. Investors are cautioned that all forward-looking statements are subject to a number of risks and uncertainties, including, but not limited to, competitive factors, general economic conditions, customer relations, technological change, product introductions and acceptance, distribution networks, changes in industry practices, one-time events and other factors described herein and under the heading "Factors Affecting Future Results" in EIS' quarterly Form 10-Q and annual Form 10-K reports filed with the Securities and Exchange Commission, copies of which are available from EIS. Should any of these risks or uncertainties materialize, or should any underlying assumptions prove inaccurate, eventual outcomes may vary materially from those anticipated.

EIS International and Centenium are registered trademarks of EIS International, Inc. NetAgent is a trademark of eShare Technologies Inc.
CORBA is a trademark of the Object Management Group.
EPR-14076

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