Commack, NY — March 30, 1999 — eShare Technologies Inc., the expert in human interaction on the Internet, today announced a strategic partnership with Aveo Inc., a developer of Internet-based customer communication and support systems. The two companies will integrate eShare's NetAgent™ customer interaction solution with Aveo's Attune System to provide PC users with targeted real-time, online support for their computer systems. The combination of the two products raises customer support to an entirely new level by bringing a help desk agent directly to the user's desktop the instant a problem occurs. The average computer user will be able to solve problems quickly without waiting for an email response or sitting on hold for tech support.

Adding eShare's human interaction functions to Aveo's desktop support system creates an integrated solution to meet user demands. With this solution, help desk errors will be dramatically reduced and layman PC users can have questions answered without having to communicate difficult technical details. As part of this agreement, Aveo will also act as a reseller for the joint solution, enabling eShare to further extend its reach to the help desk market.

"The partnership between Aveo and eShare is simply a natural progression for two companies in the customer service space," said Neil Toomb, executive vice president sales and business development for eShare Technologies Inc. "The ability for end users to receive instant online support in this fashion is the equivalent of having a technical support agent sitting right next to you. Technology is great, but people still need to interact with each other."

The Attune System was designed by Aveo to help Global 2000 companies dynamically target and time communications to their customers and internal users. Attune users who begin to perform an unnecessary task or attempt a hazardous download are immediately informed by the Attune system through personalized technical support messages called Intelligrams™. With eShare's NetAgent working in conjunction with Attune, those messages will be accompanied by a prompt from which the user can initiate an online technical support chat. The agent can then decipher exactly what is problematic with the PC using a "snapshot" diagnosis taken by the Attune system. This eliminates the human error that can occur with an agent trying to "talk through" a problem with a user.

"Aveo's strategic alliance with eShare completes the customer service loop," said Paul Hurley, chairman and CEO of Aveo Inc. "Adding eShare's proactive human involvement with Aveo's pre-emptive customer support provides a real-time, diagnostic solution for maintaining customer relationships."

About Aveo Attune System
The Attune System was designed by Aveo to help Global 2000 companies dynamically target and time communications to their customers and internal users. Attune uniquely matches targeted information to real-time events occurring on individual PCs, achieving accurate targeting by filtering shared information at the server level and private information at the client PC. Attune overcomes the biggest obstacles to Internet-based support communication: the perceived risk of sharing personal information, inadequate targeting capability, the high level of user effort required, interaction with vendors and inadequate timing capability.

About eShare NetAgent
eShare NetAgent is a customer interaction solution that delivers multiple integrated interaction technologies. eShare NetAgent enables users to conduct e-commerce support, send files, deliver tutorials and give pre-scripted assistance at the click of a button. With NetAgent, agents can provide personalized, real-time assistance, that allows organizations to successfully conduct business on the Web.

About Aveo
Aveo (www.aveo.com) develops Internet-based customer communication and support systems. Attune, Aveo's first product, uses advanced discovery and messaging technology to optimize delivery of pre-emptive support information to the desktop. Aveo has a successful history of working closely with leading PC OEMs, including Compaq, Gateway, Fujitsu, Micron and Apple, providing high-value software that is easy to use and support.

About eShare Technologies
eShare Technologies, Inc. (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include Web-based customer service and support, customer self-service, live conferencing and events, distance learning, Community chat, threaded discussion forums and custom integration tools. Current eShare Technologies clients include AOL, AT&T WorldNet Service, Computer Associates, GeoCities, Lycos, networkMCI, UUNet, the University of Florida, Pfizer, Bertelsmann, Columbia University, Hewlett Packard, Xerox and 1-800 FLOWERS.

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