LOS ANGELES — (Spring Internet World Booth #2052) — April 14, 1999 — eShare Technologies Inc., the expert in human interaction on the Internet, today announced NetAgent Live^SM, an aggressive initiative to host its NetAgent™ Internet customer care solution for companies wishing to offer their Web site visitors superior service, but unable to dedicate the traditionally required IT resources.

eShare's new NetAgent Live program eliminates the barriers typically associated with deploying other resource-intensive strategic IT solutions. Now companies of all sizes can achieve a competitive advantage by offering their customers the Internet as another means of real-time communication. NetAgent Live customers are supplied the hardware, software and maintenance resources necessary to successfully deploy NetAgent, eShare's market-leading online customer care solution.

"Hosted services enable companies to quickly move into Web-based customer service while minimizing the investment in computer hardware and IT support staff," said Steve Robins, analyst with Yankee Group. "This approach offers tremendous flexibility, reduces risk, and lets the company focus on building the service function, rather than a costly IT infrastructure."

With recent studies indicating that an overwhelming majority of online users will not complete a Web-based purchase until there is more human interaction involved, companies that sell over the Internet are quickly recognizing customer service as a required facet of a successful e-commerce strategy. NetAgent™ delivers on this requirement by facilitating real-time dialog between visitors and company representatives via their Web browsers.

"eShare is already recognized as the leader among Internet customer care solutions," notes James Tito, CEO of eShare. "And we have proven our ability to host Internet solutions to some of the most recognizable names in the industry. By combining these two core competencies, we are immediately and uniquely positioned to deliver solutions to a market expected to grow exponentially well into the next millennium."

About eShare NetAgent Live
NetAgent Live^SM levels the playing field and provides a simple, cost-effective solution for the next-generation of Internet-based customer support, allowing large and small organizations alike to compete in this fast-growing, highly competitive market. NetAgent Live customers are not required to install costly hardware and software and are offered unlimited Internet bandwidth, remote administration, 24x7 monitoring and maintenance, and administrative training. In addition, NetAgent Live customers will enjoy full functionality within 24 hours of placing their orders. Using NetAgent Live, eShare's customers can offer personalized attention for online shoppers unmatched by other customer support packages. Live agents can deliver product information and order forms to site visitors in real-time, influencing sales resulting in greater e-business revenue and return on investment.

About eShare Technologies
eShare Technologies, Inc. (www.eshare.com) delivers powerful enterprise-class interaction software and services that are crucial for eBusiness. These innovative technologies include web-based customer service and support, customer self-service, live conferencing and events, distance learning, Community chat, threaded discussion forums and custom integration tools. Current eShare Technologies clients include AOL, AT&T WorldNet Service, Computer Associates, GeoCities, Lycos, networkMCI, UUNet, the University of Florida, Pfizer, Bertelsmann, Columbia University, Hewlett Packard, Xerox and 1-800 FLOWERS.

NetAgent is a trademark and NetAgent Live is a service mark of eShare Technologies, Inc. All rights reserved.

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