NASHVILLE, Tenn. -- (Nov 9, 1999) -- ClientLogic Corporation, a leading provider of infrastructure solutions to technology and Internet companies, announced today a partnership with eShare Technologies (NASDAQ: ESHR), a total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities.

ClientLogic leverages eShare's NetAgent(TM) software, the first integrated Web customer interaction solution that combines e-mail management with live interaction for eBusinesses, in support of ClientLogic's Internet customer-care solutions.

"NetAgent enhances our existing Internet customer-care solutions, allowing ClientLogic to better manage e-mail traffic and engage in instant dialogs with visitors to clients' Web sites," said Bob Fetter, chief marketing officer at ClientLogic. "ClientLogic associates will manage customer e-mail histories, push Web pages and files, and conduct real-time text chat. In addition, ClientLogic will provide customer self-service tools and automated-response services to answer common e-care questions on behalf of clients."

ClientLogic incorporates NetAgent into its existing Primus(R) knowledge-base and Vantive customer relationship management (CRM) applications, adding significant value for its clients. Primus, a leader in Web-based problem resolution and knowledge-management software, provides solutions that enable businesses to deliver superior customer service and support to maintain a competitive advantage in the e-business marketplace. ClientLogic uses Primus software and services to create, capture, reuse and share up-to-the-minute knowledge that can be easily accessed to solve problems, answer questions or find options for customers on the spot. ClientLogic's tentative timeline for full implementation of the NetAgent e-care tool is slated for the end of the year.

About eShare Technologies
eShare Technologies (NASDAQ: ESHR) is the leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services, retail, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&mamp;T WorldNet. The company's Web addresses are http://www.eshare.com and http://www.melita.com.

About ClientLogic Corporation

ClientLogic Corporation is a leading provider of infrastructure solutions to technology and Internet companies. ClientLogic helps its clients acquire, retain and maximize the lifetime value of customer relationships, making ClientLogic the service engine of the new economy. ClientLogic is a subsidiary of Onex Corporation of Toronto, a Canadian diversified company with annual consolidated revenues of $14 billion, consolidated assets of $11 billion and 58,000 employees. Onex shares are traded on the Toronto and Montreal exchanges under the stock symbol OCX. For more information about ClientLogic, visit http://www.clientlogic.com.