-- Using eShare's NetAgent, Premier Internet Shopping Site Offers Customers Unparalleled Support and Service --

ATLANTA, GA -- (November 16,1999) - eShare Technologies (NASDAQ: ESHR), a leading provider of unified web and telephony customer communication solutions, has partnered with BestSelections.com (www.bestselections.com), a premiere online shopping site that offers products from retailers around the world. BestSelections.com has chosen eShare's NetAgent solution, the industry's first seamless web customer contact solution that allows eBusinesses to communicate with multiple web visitors via e-mail or live interaction.

The first Web site of its kind, BestSelections.com elevates on-line shopping to a new level. By presenting a diverse range of luxury items and unique merchandise selected from the world's finest retailers, artisans, and gallery owners, BestSelections.com has created the premier destination for the discriminating shopper.

"One of the ways BestSelections.com distinguishes itself from other e-commerce and luxury sites is unparalleled customer service. One way we've done that is by listening to our customers' suggestions and integrating the latest technology into the site," said Jody Owen, president and CEO, BestSelections.com. "Best Selections.com chose eShare Technologies for its exceptional technology which includes mission-critical real-time customer service."

eShare's NetAgent solution allows BestSelections.com customers to engage in real-time conversations with account representatives and quickly obtain detailed information about products in seconds, without leaving the Web site. A personal shopper is also on hand 24 hours a day to assist in merchandise selection.

"It's exciting to see how online shopping is being transformed as a result of our technology," said James Tito, vice chairman and president, eShare Technologies. "BestSelections.com is a great example of a company willing to enhance the online shopping experience by infusing the best product line offerings with premier online customer service capabilities."

About eShare Technologies
eShare Technologies (NASDAQ: ESHR) is the leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services, retail, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. The company's Web addresses are http://www.eshare.com and http://www.melita.com.