ATLANTA, GA - (November 17, 1999) - eShare Technologies (NASDAQ: ESHR), a leading provider of unified web and telephony customer communication solutions, today announced the official launch of its Consultant Liaison Program, designed to further promote its award-winning technologies and provide customers with expanded telephony and Internet capabilities.

"We've seen a tremendous amount of interest from industry consultants wanting to partner with eShare to deliver best-of-breed telephony and Internet solutions," said Tony Bolin, senior director of business development, eShare Technologies. "eShare's customers will benefit from a broader range of customer contact and Internet solutions because we're combining expertise and experience from both eShare Professional Services and premiere industry consultants."

One of eShare Technologies' core capabilities is its customer contact management innovations that assist businesses manage their customer relationships. "We have a history of providing businesses in banking, financial services and media communications with an innovative approach to customer contact management solutions. The Consultant Liaison Program will provide those vertical markets with even greater capabilities and more options than ever before," Bolin added.

For example, to address the financial services market, KPMG LLP Financial Services has enrolled in eShare's program to provide its expertise in that arena. "eShare's Consulting Liaison program will allow companies like KPMG an opportunity to network with clients and vendors within the customer contact industry to provide practical process and infrastructure solutions heading into the 21st century," said Brad Schwai, KPMG LLP Financial Services Consulting.

KPMG LLP is the U.S. member firm of KPMG International. In the U.S., KPMG partners and professionals provide accounting, tax and consulting services and assist clients in analyzing their businesses to achieve growth and enhance shareholder value. KPMG International's member firms have more than 6,700 partners and 92,000 professionals in 157 countries.

Another major consulting organization, Cap Gemini Hagler Bailly, has also enrolled in eShare's Consultant Liaison Program. It will assist eShare in providing call center technology solutions to utility customers driven by deregulation.

"The Cap Gemini Hagler Bailly alliance with eShare Technologies has tremendous potential to position both organizations as premier providers of products, consulting and delivery services for helping energy marketers and utilities thrive in an environment of customer choice," said Don Wingate, vice president of business development, Cap Gemini Hagler Bailley.

Cap Gemini Hagler Bailly director of marketing, Ulf Lidman, added, "eShare's unique market position and functionally rich products will allow us to quickly advance the E-Business Strategy we have developed. North American utilities and energy marketers have struggled to find economical entry points to the Customer Relationship Management model deployed in other deregulated markets. This alliance will show them a clear way to out-pace competition in the contestable markets."

Cap Gemini Hagler Bailly is one of the world's largest computer services and business consultancy companies and is a leading worldwide provider of management consulting and other advisory services to corporations and governments on energy, network industries and the environment.

About eShare Technologies
eShare Technologies (NASDAQ: ESHR) is the leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services, retail, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. The company's Web addresses are http://www.eshare.com and http://www.melita.com.