eShare's NetAgent Technology a Component of AOL's Member Service Support

ATLANTA - (December 16,1999)

AOL uses eShare's NetAgent to provide real-time online customer support to over 10,000 members daily within its Member Services and Shop@AOL online shopping destination. NetAgent provides AOL with live customer support for AOL's online shoppers through real-time personal interaction.

"We're happy to work with eShare to bring their NetAgent solution to work for our members," said Keith Jenkins, AOL Senior Vice President of Member Services." By providing our online members and Shop@AOL visitors with real-time access, we hope to increase our members' satisfaction with support and online shopping."

James Tito, vice chairman and president, eShare Technologies, said, "We think eShare's NetAgent solution will make it easy for AOL customer care consultants to handle multiple member requests, providing a complete, seamless solution."