Your Internet commerce and support site is going gangbusters. Traffic is exceeding your expectations. But customer satisfaction is at an all-time low. You are concerned about losing hard-won customers to the competition - which is just a click away!

The answer is eShare NetAgent Re:sponse. eShare NetAgent Re:sponse helps you manage the deluge of e-mails that you are receiving from your Web site visitors. It helps you respond in a timely fashion, while still keeping service representative costs under control. Implementing eShare NetAgent Re:sponse as part of your Internet customer service strategy can improve customer satisfaction, retention, loyalty, and ultimately revenues.

Highlights

Enhance Productivity and Reduce Costs by:

• Routing incoming e-mails to the appropriate service representative automatically
• Responding to some e-mails without service representative intervention
• Assisting service representatives with suggested responses

Increase service levels and customer satisfaction by:

• Responding to e-mails in a timely fashion
• Ensuring that service representatives with the right knowledge answer your customers' questions
• Staying in contact with your customers throughout the e-sales or e-support cycle

Increase revenues by:

• Increasing service levels
• Increasing customer satisfaction
• Increasing customer retention and loyalty

NetAgent Re:sponse

		• Re:sponse Introduction • Re:sponse Overview • How eShare NetAgent Re:sponse Server Works • E-mail Automated Re:sponse System • Rapid E-mail Author • Agent Productivity Maximizer • Unified Customer History • Management Control and Reporting • Real-time System Monitor • Enterprise Data Access • Other Features • Re:sponse System Requirements

		"42% of the sites never responded...took more than five days...had no e-mail address." — Jupiter Communications