If you are experiencing rebuffering with
RealPlayer, but you do not
appear to be experiencing any packet loss, the buffering
may be due
to low bit rates, or a slow connection speed. You may
also receive
errors about poor system performance.
The behavior that you are experiencing
is generally caused by "thin"
bandwidth. When the connection is "thin" the
Player cannot support
the file you are trying to play because there is not
enough data being received.
We recommend contacting your ISP or System
Administrator regarding
improving the quality of the connection in order to
provide a consistent
connection at a bandwidth capable of supporting the
file format you expect
to use. This should be based on the speed of the computer's
CPU and the
bit rate of the connection, such as a 28.8 modem or
a direct network connection.
The RealPlayer was designed to buffer
in an attempt to improve the sound and
picture quality of the file that is being played. This
behavior is more likely to
occur if the clip requires a transmission rate close
to the actual connection speed.
There is no easy solution from within
the Player to resolve buffering problems or loss
of sound or picture quality. You can try connecting
at a time when traffic on the Internet is
lighter, upgrading to a faster modem, or switching to
an ISP with less traffic.
You can also try setting your connection bandwidth to a
higher
setting than your actual bandwidth. In order to do this,
please do the following:
1. Under the View menu, Select Preferences.
2. Select the Connection tab.
3. In this dialog, you will see a option for
bandwidth. Set
this option to a level higher than
you actual connection. For example, if you have
a 14.4 modem, set it to 28.8.
4. Select "Ok".
As an alternative, you could set the Player
to buffer the entire
clip prior to playback.
Windows
In order to do this, change the following
settings within the
RealPlayer:
1. Open the RealPlayer.
2. Under the View Menu, Select "Preferences".
3. Within the Preferences dialog, Select the
"General" tab.
4. Under "Perfect Play/Buffered Play",
click the radial button for
"Buffer entire clip up to available memory
".
5. Click "Ok".
If you find your system does not have enough
memory to buffer the
entire clip, you will need to change the buffering
setting within the
RealPlayer to buffer only a portion of the
clip, rather than buffering
the entire clip.
1. Open the RealPlayer.
2. Under the View Menu, Select "Preferences".
3. Within the Preferences dialog, Select the
"General" tab.
4. Under "Perfect Play/Buffered Play",
click the radial button for
"Buffer at least at least <60>
seconds before playing". The seconds
field is defaulted to 60 seconds. You
can increase the figure
depending on your available memory. If
set to a value higher than the
available memory, the Player will simply
buffer as much as possible with the
available memory.
5. Click "Ok".
Macintosh Power PC
In order to do this, change the following
settings within the
RealPlayer:
1. Open the RealPlayer.
2. Under the Edit Menu, Select "Preferences".
3. Within the Preferences dialog, Select the
"General" tab.
4. Under "Perfect Play/Buffered Play",
click the radial button for
"Buffer entire clip up to available memory
".
5. Click "Ok".
If you find your system does not have enough
memory to buffer the
entire clip, you will need to change the buffering
setting within the
RealPlayer to buffer only a portion of the
clip, rather than buffering
the entire clip.
1. Open the RealPlayer.
2. Under the Edit Menu, Select "Preferences".
3. Within the Preferences dialog, Select the
"General" tab.
4. Under "Perfect Play/Buffered Play",
click the radial button for
"Buffer at least at least 60 seconds
before playing". The seconds
field is defaulted to 60 seconds. You
can increase the figure depending
on your available memory. If set to a
value higher than the available
memory, the Player will simply buffer
as much as possible with the
available memory.
5. Click "Ok".
