# Privacy Policy **Effective Date: September 2, 2026** BillionBright Solutions LLP ("we," "our," or "us") operates the **Rupeecom Rider** mobile application (the "App"). Rupeecom Rider is designed for delivery riders and service personnel to manage assigned deliveries, update delivery status, communicate with the service, and provide delivery-related services. This Privacy Policy explains how we access, collect, use, store, disclose, and protect information when you use the App. By using Rupeecom Rider, you acknowledge that you have read and understood this Privacy Policy. ## 1. Information We Collect Depending on how you use the App and the permissions you grant, we may access or collect the following categories of information. ### 1.1 Personal Information We may collect information such as: * Name * Phone number * Email address * Account/login information * Profile information * Rider or service-provider information * Information related to assigned deliveries and orders This information is used to create and manage your account, authenticate you, assign deliveries, communicate with you, and provide the services available through the App. ### 1.2 Location Information **Rupeecom Rider accesses and collects location information from your device.** Depending on the features you use and the permissions granted, this may include your **precise location**. Location information may be collected while the App is in use and, where required for the rider/delivery functionality, may be accessed while the App is running in the background or when the App is not actively displayed. We use location information for purposes including: * Showing your current location on the delivery or navigation map * Providing navigation and route-related functionality * Assigning and managing delivery requests * Tracking delivery progress * Sharing your approximate/current delivery position with the relevant business or customer when required to provide the delivery service * Updating your delivery status and operational status * Improving delivery coordination and service operations * Detecting and resolving delivery-related issues We do not use your location information for purposes unrelated to providing or improving the services described in this Privacy Policy. Location collection may continue in the background when necessary for an active delivery or other rider functionality that requires continuous location updates. You can manage location permissions through your device settings, although disabling location access may prevent some features of Rupeecom Rider from functioning correctly. ### 1.3 Device and Technical Information When you use the App, we may automatically receive certain technical information, including: * IP address * Device name or model * Operating system and version * App version * Device configuration * Device identifiers where permitted and necessary * Network information * Date and time of App usage * Crash and diagnostic information * Log information This information may be used to operate, maintain, secure, troubleshoot, and improve the App. ## 2. How We Use Your Information We may use the information we collect to: * Create and manage your rider account * Authenticate your account * Assign and manage deliveries * Provide delivery and navigation functionality * Track delivery progress * Update order and delivery statuses * Provide location-based rider services * Communicate with you about deliveries, orders, and service-related matters * Provide customer and business support * Detect, investigate, and prevent fraud, abuse, or unauthorized activity * Diagnose technical problems and app crashes * Maintain and improve the App * Maintain the security and reliability of our services * Comply with applicable legal obligations ## 3. Sharing of Information We may share information when necessary to provide the services offered through Rupeecom Rider. Depending on the service being provided, information may be shared with: * Businesses or merchants using the Rupeecom platform * Customers when necessary to facilitate a delivery * Service providers that help us operate the App and related infrastructure * Technology, hosting, analytics, crash-reporting, and security service providers * Government authorities or other parties when required by applicable law ### Location Sharing Your location may be shared with the relevant business, customer, or service provider when necessary to facilitate an active delivery or provide delivery-related functionality. We do not sell your personal information or location information. ## 4. Third-Party Services The App may use third-party services that may collect or process information according to their own privacy policies. These services may include technology providers used for authentication, hosting, maps/navigation, notifications, analytics, crash reporting, security, or other infrastructure required to operate the App. Examples may include Google services where applicable. Google Privacy Policy: https://policies.google.com/privacy Third-party service providers are permitted to process information only as necessary to provide services to us or as otherwise permitted by applicable law. ## 5. Log Data and Crash Information If an error occurs while using the App, we may collect technical information through third-party services or our own systems. This information may include your IP address, device name, operating system version, App configuration, date and time of use, and other diagnostic information. This information is used to identify problems, maintain security, and improve the App. ## 6. Cookies and Similar Technologies The App itself does not intentionally use browser cookies. However, third-party services integrated into the App may use similar technologies or identifiers for purposes such as authentication, analytics, security, or service functionality. ## 7. Data Retention We retain personal information and delivery-related information only for as long as reasonably necessary to provide our services, maintain business and operational records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements. Location information is retained only for as long as reasonably necessary for delivery operations, service functionality, security, legal requirements, or other legitimate business purposes. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements. ## 8. Data Security We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, loss, or destruction. Data transmitted between the App and our servers may be protected using appropriate security measures, including encryption in transit where applicable. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security. ## 9. Account and Data Deletion You may request deletion of your Rupeecom Rider account and associated personal information by contacting us using the contact information provided below. Upon receiving a valid deletion request, we will review and process the request in accordance with applicable laws and our data retention requirements. Certain information may need to be retained when required for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes. ## 10. Children's Privacy Rupeecom Rider is intended for use by individuals who are legally permitted to work as delivery riders or service personnel. The App is not directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action. ## 11. Your Choices and Permissions You can control certain permissions through your device settings, including location permissions. If you disable location permission, features that require location information, such as delivery tracking, navigation, or location-based delivery functionality, may not work correctly. You may also contact us regarding requests relating to your personal information, subject to applicable laws and verification requirements. ## 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy. We encourage you to periodically review this Privacy Policy to understand how we handle your information. ## 13. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: **BillionBright Solutions LLP** **Email:** [dineshkumar02@gmail.com](mailto:dineshkumar02@gmail.com) **App:** Rupeecom Rider --- This Privacy Policy specifically applies to the **Rupeecom Rider** application operated by **BillionBright Solutions LLP**.