# Support

Thank you for using **AI Song Maker**! We're here to help you with any questions, issues, or feedback.

Publisher: NEXTLINE YAZILIM LİMİTED ŞİRKETİ

## Contact Information

If you need assistance or have concerns, please reach out to us:

- **Email:** [support@nextline.software](mailto:support@nextline.software)

We aim to respond to all inquiries as quickly as possible.

## Frequently Asked Questions (FAQ)

### How do I create a song?
Open the **Create** tab, describe your idea or choose an occasion, add a recipient name and any details, and pick a genre, language, and mood. The Application first writes personalized **lyrics** for free. To turn those lyrics into a fully **sung song**, you unlock audio generation with a subscription or purchase.

### Do I need an account to use AI Song Maker?
No. There is no sign-up, login, email, or password. The Application uses anonymous sign-in, so you can start creating right away. Your songs are tied to your device's anonymous identifier.

### Where are my songs saved?
Your generated songs appear in the **Library** tab. They are stored securely in the cloud under your anonymous identifier and cached on your device so you can play them again.

### Why does creating a song require the internet?
Lyrics and sung audio are generated on our servers and by AI providers, so an active internet connection is required to create a song. Once a song is generated, it is saved to your Library for playback.

### How do I share a song?
Open a song in the player and use the share option to send it through your device's standard share sheet (for example, messaging or social apps).

### How do I unlock sung audio?
Generating sung audio requires a subscription or purchase. You will see the available plans and prices in the Application before you buy.

### How do I restore my purchase?
If you reinstalled the app or switched devices, use the **Restore Purchases** option on the paywall or in settings to restore an active subscription linked to your Apple or Google account.

### How do I cancel my subscription?
Subscriptions are managed by the App Store or Google Play. Open your Apple or Google account's subscription settings to cancel or manage renewal.

### Can I delete my data?
Yes. Email us at [support@nextline.software](mailto:support@nextline.software) to request deletion of your stored songs and associated data. Draft songs that are never converted to audio are also automatically removed after about 7 days.

### Is my data secure?
Yes. We use anonymous sign-in and encrypted connections, and your inputs are used only to generate your song. For full details, please see our Privacy Policy.

## Reporting Issues

If you experience any bugs or have suggestions for improvement, please email us directly at [support@nextline.software](mailto:support@nextline.software). Including your device model and iOS/Android version helps us resolve issues faster.

## Additional Resources

- **Privacy Policy:** [ai-song-maker-privacy-policy.md](ai-song-maker-privacy-policy.md)
- **Terms & Conditions:** [ai-song-maker-terms-conditions.md](ai-song-maker-terms-conditions.md)

Thank you for choosing **AI Song Maker**. Your feedback is valuable, and we're continuously working to enhance your experience!