# BodyBird - Support

Welcome to the BodyBird support page.

## Getting Started

BodyBird is a camera game. Prop your phone on the floor, get into pushup position in front of the front camera, and move up and down. The bird follows your movement. Fly through the gaps, get a score, then dare a friend to beat it. The app is available for iPhone and iPad.

### Key Features
- **Your body is the controller**: on-device face tracking moves the bird. Nothing is recorded or uploaded.
- **Score and personal best**: every run ends with a score card.
- **Challenge a friend**: send a card with your score and a link. See if they beat it.
- **Global counter**: every rep you do is added to a worldwide total.
- **Skins**: unlock bird skins with diamonds or buy hero skins.
- **Free to play**: no subscription, no play limits.

## Frequently Asked Questions

### Camera and Setup

**Q: Why does BodyBird need the camera?**
A: The camera is the controller. The app finds your face in the frame and moves the bird up and down as you move. All of this happens on your phone. No photos, videos, or frames are saved or sent anywhere. You can review the permission in Settings > BodyBird > Camera.

**Q: How should I set up my phone?**
A: Put the phone on the floor, leaned against something so the front camera faces you. Get into pushup position about an arm's length away with your face inside the guide frame. Hold still for a moment and the 3-2-1-GO countdown starts on its own.

**Q: The countdown does not start.**
A: The app needs to see a face inside the guide zone for about one second. Try the following:
1. Move closer or further until your face fills the guide frame comfortably
2. Improve the lighting. Backlight from a window behind you makes detection harder
3. Keep the phone steady and upright
4. Make sure nothing covers the front camera

**Q: The bird feels laggy or jumpy.**
A: Good lighting and a steady phone matter most. The bird follows the vertical position of your face, so keep your head moving with your body rather than nodding. Very dim rooms and strong backlight cause jitter.

**Q: The run ended by itself with "camera was interrupted".**
A: The system took the camera away, usually because of a call, a notification banner you tapped, or switching apps. Go back to Home and start a new run.

**Q: I denied camera access. Can I still play?**
A: No. The camera is the only controller. Open Settings > BodyBird and turn the camera on, then return to the app.

### Scores and Reps

**Q: What is a rep?**
A: A rep is one full down-and-up movement cycle that the app detects. It is a game count, not a certified pushup count. Reps are added to your total and to the global counter.

**Q: How is my score counted?**
A: You get one point for every column gap you pass. Hitting a column ends the run.

**Q: What does the global counter show?**
A: The total reps done by every BodyBird player worldwide. Your reps join it after each run. If you are offline it shows the last cached value and updates when you reconnect.

**Q: Do my runs count when I am offline?**
A: Yes. Runs are saved on your device and sent to the server when you are back online. Your personal best updates right away.

### Continues and Diamonds

**Q: What is a continue?**
A: When a run ends you may get one chance to keep flying from where you were. You can watch a rewarded ad or spend 1 diamond. Only one continue is allowed per run.

**Q: How do I get diamonds?**
A: You start with a small grant. You can watch rewarded ads in the Skins screen or the diamond packs sheet (there is a daily limit), or buy a pack. Diamonds are spent on continues and on skin unlocks.

**Q: My diamond balance looks wrong.**
A: The app shows your local balance first and then confirms it with the server. If the two disagree, the server value wins. Reopen the app with a connection and the balance corrects itself. If it still looks wrong, email us with the details.

### Ads and Purchases

**Q: What ads does BodyBird show?**
A: Two kinds. Rewarded ads that you choose to watch (to continue a run or earn diamonds), and short interstitial ads that can appear when you tap Play Again, starting from your second session, at most about once every three runs. Ads are non-personalized and the app never asks to track you.

**Q: How do I remove ads?**
A: Buy Remove Ads in Settings. It is a one-time purchase that removes interstitial ads permanently. Rewarded ads stay available because they are optional and give you something.

**Q: Is there a subscription?**
A: No. All purchases are one-time: Remove Ads, diamond packs, and hero skins.

**Q: How do I restore a purchase on a new device?**
A: Go to Settings > Restore Purchases. Remove Ads and hero skins are linked to your App Store account and come back. Diamond packs are consumable and cannot be restored once they were credited.

**Q: The store shows "Store unavailable right now."**
A: Prices come from the App Store. Check your connection and tap Retry. If it keeps happening, restart the app.

**Q: A purchase failed. Was I charged?**
A: If the app shows "Purchase didn't go through. You weren't charged.", no charge was made. If you see a charge on your Apple account but did not get the item, use Restore Purchases first, then email us with the App Store receipt.

**Q: How do I get a refund?**
A: Purchases are billed by Apple. Request refunds at reportaproblem.apple.com.

### Challenges

**Q: How do I challenge a friend?**
A: After a run, tap Challenge a Friend (or from Home once you have a personal best). Type a name for the card if you want, then tap Send Challenge. Your device's share sheet opens with the card image and a link. Send it anywhere.

**Q: What is on the challenge card?**
A: The score to beat, the name you typed (or "A FRIEND" if you left it empty), your equipped bird skin, and a link. Camera images are never on the card.

**Q: I received a link. What do I do?**
A: Tap it. If BodyBird is installed, the challenge opens right away and you can take it. If it is not installed, install the app and then tap the link again.

**Q: The link says the challenge is invalid or expired.**
A: Challenge links last 30 days. After that the record is deleted. Ask your friend to send a new one.

**Q: How do I know if someone beat my score?**
A: Open the swords badge on Home to see results. If you turned on notifications when asked after your first share, you also get a push notification when a friend takes your challenge.

**Q: I want to stop notifications.**
A: Turn them off in Settings > BodyBird > Notifications on your device.

**Q: Can I change the name on my cards?**
A: Yes. The name field is shown every time you compose a challenge and remembers your last entry.

### Skins, Language, and Settings

**Q: How do I change my bird?**
A: Open Skins from Home. Tap a skin to equip it. Locked skins show their diamond price or store price.

**Q: Can I change the language?**
A: Yes. Settings > Language lets you follow the system language or pick one.

**Q: Can I turn off vibration?**
A: Yes. Settings > Haptics.

**Q: Does BodyBird work on iPad?**
A: Yes, in portrait orientation. Place the iPad the same way as a phone, leaned upright on the floor with the front camera facing you.

### Technical Support

**Q: The app is not working properly. What should I do?**
A: Try these steps:
1. Close and reopen the app
2. Restart your device
3. Make sure you have the latest app version
4. Check that camera permission is granted
5. Check your internet connection for challenges, purchases, and the global counter

## Data Management

**Q: Is my data secure?**
A: The app has no accounts. Your progress is stored on your device and under an anonymous ID on our servers so challenges and the global counter work. Camera frames never leave your phone. All connections use HTTPS. Read the [Privacy Policy](https://github.com/boraaltinok/privacy-policy/blob/main/bodybird-privacy-policy.md) for details.

**Q: How do I delete my data?**
A: Uninstalling the app deletes everything stored on your device. Data on our servers (scores, diamonds, skins, card name, challenges) is tied to an anonymous ID. To have it deleted, email us. Including a challenge link you created helps us find your record.

**Q: Will I keep my progress if I reinstall?**
A: No. There is no account, so a fresh install gets a new anonymous ID. Remove Ads and hero skins can be restored through Restore Purchases. Scores, diamonds, and diamond skins cannot.

## Contact Support

If you need help or have a question not covered here:

**Email**: [support@nextline.software](mailto:support@nextline.software)

### When contacting support, please provide:
- Your device model and iOS version
- App version number (shown at the bottom of Settings)
- A description of the issue
- Steps you have already tried

## Privacy and Legal

- [Privacy Policy](https://github.com/boraaltinok/privacy-policy/blob/main/bodybird-privacy-policy.md)
- [Terms & Conditions](https://github.com/boraaltinok/privacy-policy/blob/main/bodybird-terms-conditions.md)

For privacy questions, contact us at [support@nextline.software](mailto:support@nextline.software).

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**App Version**: Latest
**Last Updated**: September 5, 2026
**Developer**: NEXTLINE YAZILIM LİMİTED ŞİRKETİ (Nextline Software)