# Support — Handwriting to Text: Scan

Need help with **Handwriting to Text: Scan**? We're here for you.

**Contact us:** **support@nextline.software**
We aim to respond within a few business days.

When emailing, it helps to include your device model, OS version, and a description of what happened.

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## Frequently Asked Questions

### How does the app convert handwriting?
You capture a photo with your camera or import one from your photo library. The image is sent securely to our backend, which uses a cloud AI vision model to read the handwriting and return editable text. An internet connection is required.

### Does my handwriting photo leave my device?
Yes. To transcribe your handwriting, the image is sent to our processing backend (Firebase) and to a third‑party AI provider (OpenRouter). We do **not** permanently store your images — they are processed and discarded. Only the resulting text is briefly cached (about an hour) so features like premium unlock and retry work. See our Privacy Policy for details.

### Do I need to create an account?
No. There is no sign‑up, and we do not ask for your name or email. The App works with an anonymous identifier.

### Why do you ask for camera and photo library permission?
- **Camera:** to capture a photo of the handwritten page you want to scan.
- **Photo library:** to import an existing photo of handwriting.

You can grant or deny these in your device Settings. Denying them will limit how you can add pages.

### The transcription has mistakes. Why?
AI transcription is not perfect, especially with faded, cursive, or messy handwriting. For best results:
- Use good lighting and a steady hand;
- Fill the frame with the page and avoid shadows;
- Keep the page flat.
The app marks words it is unsure about. Always review the text before relying on it.

### What's the difference between free and premium?
Free gives you a limited number of preview conversions that reveal only part of the text and are not saved. Premium unlocks the **full transcribed text**, **export** (Word/txt/copy/share), **multi‑page** scanning, and an **on‑device Library** to save your conversions.

### Where are my saved conversions stored?
Your saved Library (a premium feature) is stored **locally on your device**. Free previews are never saved. Uninstalling the App removes this local data.

### How do I manage or cancel my subscription?
Subscriptions are managed through your **App Store** (iOS) or **Google Play** (Android) account settings, not inside the App. Cancel at least 24 hours before renewal to avoid the next charge.

### I bought premium but it's not showing / I switched devices.
Open the App and use **Restore Purchases**. Make sure you're signed in to the same App Store / Google Play account you used to buy. If it still doesn't restore, email **support@nextline.software**.

### Can I use the app offline?
No. Conversion requires an internet connection because the transcription runs on a cloud AI model. If you see a "no connection" message, check your network and try again — your captured pages are safe on your device.

### How do I request data deletion?
We operate anonymously and don't hold your name or email. Deleting the App removes locally stored data (your Library and preferences). For any request about backend data tied to your anonymous ID, contact **support@nextline.software**.

### Which languages does it support?
The App can transcribe handwriting and, where supported, output text in your chosen language. You can set the output language in the App.

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## Still need help?

Email **support@nextline.software** with a description of the issue and your device details. We'll get back to you as soon as we can.

**NEXTLINE YAZILIM LİMİTED ŞİRKETİ**