# Meal Planner — Support

Need help with **Meal Planner**? We're here for you.

**Contact:** **support@nextline.software**
**Developer:** NEXTLINE YAZILIM LİMİTED ŞİRKETİ

When you email us, it helps to include your device model, operating-system version, and app version so we can assist you faster.

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## Frequently Asked Questions

### Do I need an account to use Meal Planner?
No. Meal Planner works without any account, sign-up, or login. You can start planning immediately.

### Does the App work offline?
Yes. Meal Planner is offline-first. Your weekly plans, grocery lists, and preferences are generated and stored right on your device, so the core features work without an internet connection.

### Where is my data stored?
Your preferences (diet, allergens, household size, cooking rhythm), plans, grocery lists, favorites, and history are stored **only on your device**. They are not uploaded to our servers.

### How do the meal plans get created?
Meal Planner uses an engine that runs entirely on your device to assemble a week of dinners from a recipe pack built into the App, based on your preferences. An optional AI-assisted arrangement feature may reorder already-filtered recipes for a better fit; if it is unavailable, the App automatically uses the on-device engine so planning always works.

### How accurate are the cost estimates?
Cost figures are **estimates** based on reference pricing and are meant to help you compare and budget. Actual prices vary by store, region, brand, and quantity, so treat them as a guide rather than a quote.

### I have a food allergy — can I rely on the allergen filtering?
The App filters recipes using the allergen and diet preferences you set, but this depends on the underlying recipe data. **Always verify every ingredient and product label yourself before buying or eating any food, especially if you have an allergy or medical dietary requirement.** Do not rely solely on the App to avoid an allergen.

### How do I change my diet, allergens, or household size?
Open your profile/preferences in the App and update your settings. Regenerate your week to apply the changes to a new plan.

### How do I report a problem with a recipe?
Use the "report" option on a recipe to tell us what's wrong (for example, incorrect amounts or an unclear step). You can add a short optional note. Please don't include personal or sensitive information in the note.

### How do notifications work?
Meal Planner can send you local reminders from your device (for example, planning reminders). You can allow or decline the notification permission when prompted, and you can change it any time in your device's Settings.

### How do I manage or cancel my Premium subscription?
Premium is an auto-renewable subscription billed through the App Store or Google Play. Manage or cancel it in your Apple App Store or Google Play account settings. Cancelling stops future renewals; your current period stays active until it ends.

### I paid but don't see Premium / I got a new phone.
Use **"Restore Purchases"** in the App to restore an active subscription on a new or reinstalled device. If it still doesn't appear, contact us at support@nextline.software.

### How do I request a refund?
Refunds are handled by Apple or Google under their policies. Request a refund through the App Store or Google Play. We are unable to process payments or refunds directly.

### How do I delete my data?
Because your planning data lives on your device, you can remove items within the App or uninstall the App to erase the local data. For questions about diagnostic, analytics, subscription, or issue-report data, contact us at support@nextline.software.

### Which platforms are supported?
Meal Planner is available on iOS and Android.

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## Still need help?

Email **support@nextline.software** and we'll get back to you as soon as we can.