# ProductScanner - Support & FAQ

## Frequently Asked Questions

### How does ProductScanner work?
Point your camera at any product barcode. The app reads the barcode, looks up the product in our database, and shows you a color-coded verdict based on the ingredients.

### What do the verdict colors mean?
- **Green (Good)** — The product has a clean ingredient list with no major concerns.
- **Yellow (Moderate)** — The product contains some ingredients worth noting.
- **Red (Less Balanced)** — The product contains ingredients that may warrant caution.

### How many free scans do I get?
Free users can scan up to 3 products per day. The limit resets at midnight. Viewing products from your scan history does not count toward the limit.

### How do I upgrade to Premium?
Tap the upgrade prompt when you reach your daily limit, or go to Settings > Subscription. Premium gives you unlimited scans.

### How do I restore my subscription?
Go to Settings > Restore Purchases. Make sure you are signed in with the same Apple ID or Google account used for the original purchase.

### How do I cancel my subscription?
Subscriptions are managed through your device:
- **iPhone:** Settings > Apple ID > Subscriptions > ProductScanner > Cancel
- **Android:** Google Play Store > Subscriptions > ProductScanner > Cancel

### Why does the app need camera access?
Camera access is required to scan product barcodes. Without it, the scanner cannot detect barcodes. You can enable it in your device settings at any time.

### Can I use the app offline?
You can view your scan history offline. However, scanning new products requires an internet connection to look up product data.

### What if a product is not found?
You can help by submitting the product name and an optional photo. This helps us expand our database for everyone.

### Where does the product data come from?
Product information is sourced from Open Food Facts and Open Beauty Facts, two public databases maintained by a global community of contributors.

### Are the verdicts medical advice?
No. Verdicts are informational only and based on publicly available ingredient data. Always consult a qualified professional for dietary, allergy, or health decisions.

### How do I delete my data?
Uninstalling the app removes all local data. To request deletion of data stored on our servers, email us at **support@nextline.software**.

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## Contact Us

For any questions, issues, or feedback:

**Email:** support@nextline.software

We typically respond within 24-48 hours.