# Support — Schengen Calculator **Last Updated:** July 15, 2026 Welcome to Schengen Calculator support. This page answers common questions about the app. If you need more help, contact us at **support@nextline.software** and we'll get back to you. --- ## Contact **NEXTLINE YAZILIM LİMİTED ŞİRKETİ** Email: **support@nextline.software** When reporting an issue, it helps to include your device model, operating system version, and app version. --- ## Frequently Asked Questions ### What does Schengen Calculator do? It helps non-EU travelers track their Schengen 90/180-day allowance. Enter your trips and the app calculates your current status, your "leave by" date, how many days you have left, the longest legal stay for a future trip, and a passport/border-ready summary — all based on the rolling 180-day rule. ### Does the app work offline? Yes. The Schengen Calculator is **fully offline**. Every calculation runs on your device. You do not need an internet connection to enter trips or see your status. (An internet connection is only used to load subscription options and process purchases.) ### Do I need an account or to log in? No. There are no accounts and no login. You can use the app immediately. ### Where is my trip data stored? Is it private? All the data you enter — trips, traveller labels, passport/flag selections, and settings — is stored **only on your device**. It is never uploaded to a server and we cannot see it. See our Privacy Policy for details. ### How accurate are the calculations? The app calculates the standard Schengen 90/180 rolling-window rule from the dates you enter. Results are only as accurate as the information you provide, and the app is an **informational tool, not legal or immigration advice**. Always confirm your status with official sources or an immigration professional before traveling. It does not cover every visa type, national exception, or bilateral agreement. ### Why is a date or day count wrong? Double-check the entry and exit dates you entered for each trip. Both the day you enter and the day you leave the Schengen Area count toward your allowance. Correcting the dates will update the results immediately. ### How do I delete my data? You can delete individual trips or travellers within the app. To remove everything, uninstall the app — this permanently erases all locally stored data from your device. ### What are the reminder notifications? With your permission, the app can schedule **local reminders** on your device related to your allowance. These are generated on your device only — there is no push server, and nothing is sent to us. You can turn notifications off any time in your device settings. ### What do I get with a subscription (Premium)? A subscription unlocks premium features such as future-trip planning and the passport/border view. Pricing is shown in the app before you purchase and may vary by region. ### How do I restore a previous purchase? Use the "Restore Purchases" option in the app. Make sure you are signed in to the same Apple or Google account you used for the original purchase. ### How do I cancel my subscription? Subscriptions are managed through your app store account, not within the app: - **iOS:** Settings → your name → Subscriptions → Schengen Calculator - **Android:** Google Play → Profile → Payments & subscriptions → Subscriptions Turning off auto-renew stops future charges; you keep access until the end of the current billing period. ### Can I get a refund? Refunds are handled by the Apple App Store or Google Play, not by us directly. Request a refund through your app store account. If you believe you were charged in error, contact us and we'll try to help. ### The paywall shows an error or no prices — what's wrong? This usually means subscription options couldn't be loaded (for example, no internet connection). Check your connection and try again. If it persists, contact support@nextline.software. ### Does the app track my location or use my camera/microphone? No. The app does not access your location, camera, microphone, photos, or contacts. --- ## Still need help? Email **support@nextline.software** with a description of your issue and your device details. We aim to respond as soon as possible.