# Swipeworthy — Support Welcome to **Swipeworthy** support. This page covers the most common questions about roasting your dating profile, subscriptions, and troubleshooting. **Publisher:** NEXTLINE YAZILIM LİMİTED ŞİRKETİ **Support email:** [support@nextline.software](mailto:support@nextline.software) --- ## Table of Contents - [Getting Started](#getting-started) - [Frequently Asked Questions](#frequently-asked-questions) - [Subscriptions & Billing](#subscriptions--billing) - [Troubleshooting](#troubleshooting) - [Privacy & Content](#privacy--content) - [Contact Us](#contact-us) - [Feedback & Feature Requests](#feedback--feature-requests) --- ## Getting Started Swipeworthy turns screenshots of your dating profile into a brutally honest AI audit: a **score**, a **roast**, and a ranked **fix plan** — then lets you re-roast after your changes to watch the score climb. ### How to get your first roast 1. Open Swipeworthy and complete the short onboarding. 2. Tap **Roast my profile** on the Home screen. 3. Pick **2–10 screenshots** of your dating profile (photos, prompts, bio) with the iOS photo picker. 4. Drag to reorder your lineup so it matches your real profile order, then confirm. 5. Accept the one-time AI consent notice (first roast only). 6. Wait through the short analyzing ritual — your score appears with per-photo verdicts. 7. Free users see the score with the roast text blurred; premium reveals the full roast and fix plan. 8. Work the fix plan, update your profile, then **re-roast** to see your score climb. --- ## Frequently Asked Questions ### Do I need to create an account? No. Swipeworthy has no sign-up flow. An anonymous device account is created automatically the first time you open the app — no email, name, or password required. ### How many free roasts do I get? You get **3 free roast generations, lifetime**. They do not reset weekly or monthly. After that, roasting requires a subscription. ### Why is my roast blurred? On the free tier your **score and per-photo verdicts are always visible**, but the roast lines and fix plan are blurred. Subscribing unblurs everything instantly — including roasts you already generated. ### Is there a daily limit? Yes. To keep the service healthy, **everyone — including subscribers — can generate up to 20 roasts per day**. If you hit the ceiling, come back tomorrow. ### What screenshots should I upload? Screenshots of **your own** dating profile: your photos as they appear in the app, your prompts, and your bio fields. Upload 2–10 images. The AI critiques the profile's presentation — it does not identify you or anyone else. ### It says "That doesn't look like a dating profile." The AI checks that the images are actually a dating profile before roasting. If your screenshots are unclear, cropped too tightly, or not from a dating app, you'll see this message. It does **not** consume a free generation — change the photos and try again. ### Will a failed or retried roast use up a free generation? No. Retrying the **same lineup** never burns a second generation — the app reuses the original request. Only successfully generated audits count. ### Does Swipeworthy send notifications? Only one, and only if you allow it: a **local reminder about 7 days after your roast** to re-roast after you've updated your profile. It's scheduled on your device (no push notifications) and is cancelled automatically when you re-roast. You can decline the permission or turn it off in iOS Settings at any time. ### Can I share my results? Yes. You can share a **score card**, **roast card**, or **glow-up card** through the system share sheet, or save it to your photo library. Sharing is always your choice — nothing is ever posted automatically. ### Can I view old roasts offline? Yes. Your roast history is stored on your device, so past results open without a connection. Generating a **new** roast requires internet. --- ## Subscriptions & Billing ### What does premium unlock? Premium unblurs the **full roast text and ranked fix plan** for every audit — past and future — and enables re-roasts to track your score climb. Your score and verdicts are never paywalled. ### What plans are available? Two auto-renewing options: a **weekly plan** and a **6-month plan**. Exact prices and renewal terms are always shown in plain language on the paywall before you buy (e.g., "renews weekly · cancel anytime"). ### Is there a free trial? No. Swipeworthy does not currently offer a free trial — what you see on the paywall is exactly what you're charged. ### How do I manage or cancel my subscription? On iOS: 1. Open **Settings** on your device. 2. Tap your name at the top. 3. Tap **Subscriptions**. 4. Select **Swipeworthy** and tap **Cancel Subscription**. Cancelling stops future renewals; you keep premium until the end of the paid period. ### How do I get a refund? Refunds are handled by Apple. To request one: 1. Visit https://reportaproblem.apple.com in a browser. 2. Sign in with your Apple ID. 3. Find your Swipeworthy purchase and follow the prompts. The Service Provider cannot directly process App Store refunds. ### I subscribed but the roast is still blurred. 1. Go to **Settings → Restore Purchases** inside Swipeworthy. 2. Make sure you are signed into the same Apple ID that made the original purchase. 3. Check your internet connection. 4. Fully close and reopen the app. If it still doesn't unlock, email us at [support@nextline.software](mailto:support@nextline.software) with the purchase date and your device model. ### Will my subscription work on another device? Subscriptions are tied to your **Apple ID**. Install Swipeworthy on the other device, sign into the same Apple ID, and use **Restore Purchases**. --- ## Troubleshooting ### The paywall says "Plans couldn't load." This means the app couldn't reach the App Store to fetch prices. Check your connection and tap **Retry**. If it persists, the App Store may be having a temporary issue — try again in a few minutes. ### The analyzing screen failed with an error - **"Check your connection and retry"** — a network issue; retrying is safe and won't consume an extra free generation. - **"That one hurt us too. Try again."** — the AI had a hiccup; tap retry. - **"That's enough roasting for today."** — you reached the daily fair-use ceiling; it resets the next day (UTC). ### The photo picker won't show my screenshots Swipeworthy uses the standard iOS photo picker, which needs no permission to pick — scroll or search inside the picker for your screenshots. If you use iCloud Photos, make sure the screenshots have finished syncing to the device. ### Saving a share card fails Saving to your photo library needs the add-only Photos permission: 1. Open **Settings → Swipeworthy** on your device. 2. Tap **Photos** and allow **Add Photos Only**. 3. Return to the app and save again. ### The app crashes when I open it 1. Force-close the app and reopen it. 2. Restart your device. 3. Update Swipeworthy to the latest version from the App Store. 4. If the crash persists, email us with your device model and iOS version. --- ## Privacy & Content ### Are my profile screenshots stored anywhere? Your screenshots are **never stored on our servers**. They are compressed on your device (location/EXIF metadata stripped), sent securely for a single AI analysis, and discarded. The **text** of your result is kept in a server-side cache for **up to 24 hours** purely so a retry never double-charges a free generation, then deleted automatically. Your roast history lives only on your device. See the [Privacy Policy](swipeworthy-privacy-policy.md) for full details. ### Does Swipeworthy recognize my face? No. There is no facial recognition, identity matching, or biometric processing. The AI critiques how the profile presents — lighting, variety, prompts, bio — not who is in it. ### Does Swipeworthy use my location? No. Swipeworthy does not request, collect, or use location data, and location tags are stripped from images before upload. ### Does Swipeworthy track me across other apps? No. Swipeworthy shows no App Tracking Transparency prompt because it does no cross-app tracking and uses no advertising identifiers. Product analytics are anonymous and never include your screenshots or roast text. ### How do I delete my data? 1. Use **Settings → Delete my data** inside the app (wipes all local roasts and thumbnails), or simply **uninstall the app** — your history exists only on your device. 2. Optionally, email [support@nextline.software](mailto:support@nextline.software) to request deletion of the anonymous usage counters tied to your device. Since there's no account, mention your device model and approximate first-launch date so we can locate the record. --- ## Contact Us For any issue not covered above: - **Email**: [support@nextline.software](mailto:support@nextline.software) - **Response time**: We typically respond within 24–48 hours on business days. When emailing support, please include: - Device model and iOS version - App version (found in **Settings**) - A short description of the issue - A screenshot if applicable - Steps you've already tried --- ## Feedback & Feature Requests Want more voice packs, harsher (or kinder) roasts, or new fix-plan categories? Tell us at [support@nextline.software](mailto:support@nextline.software). Your input shapes future updates. Thanks for using Swipeworthy. May your next roast sting a little less. 🔥