[Tickets] Can download ticket attachments [Tickets] Can forward tickets to third-party email addresses [Tickets] Can reply to tickets [Tickets] Can split tickets [Mail] Can save replies to the ticket history without sending mail [Tickets] Can close tickets [Tickets] Can report tickets as spam {{actor}} created event {{event}} on calendar {{target}} {{actor}} created recurring event {{event}} on calendar {{target}} {{actor}} {{'common.commented'}} on {{object}} {{target}} {{actor}} connected {{target_object}} {{target}} to {{link_object}} {{link}} {{actor}} disconnected {{target_object}} {{target}} from {{link_object}} {{link}} {{message}} Mailbox {{target}} has failed to download mail on {{count}} consecutive attempts: {{error}} {{actor}} changed opportunity {{target}} to status {{status}} {{actor}} created task {{target}} {{actor}} completed task {{target}} {{actor}} assigned ticket {{target}} to worker {{worker}} {{actor}} merged ticket {{source}} with ticket {{target}} {{actor}} wrote on ticket {{target}} {{actor}} responded to ticket {{target}} {{actor}} relayed ticket {{target}} to {{worker}} ({{worker_email}}) {{actor}} moved ticket {{target}} to {{group}}: {{bucket}} {{actor}} added {{participant}} to ticket {{target}} {{actor}} removed {{participant}} from ticket {{target}} {{actor}} split from ticket {{target}} into ticket {{source}} {{actor}} split into ticket {{target}} from ticket {{source}} {{actor}} changed ticket {{target}} to status {{status}} {{actor}} unassigned ticket {{target}} {{actor}} changed timetracking entry {{target}} to status {{status}} {{actor}} failed to deliver message: {{error}} {{actor}} added {{watcher}} as a watcher to {{target_object}} {{target}} {{actor}} started watching {{target_object}} {{target}} {{actor}} removed {{watcher}} as a watcher from {{target_object}} {{target}} {{actor}} stopped watching {{target_object}} {{target}} {{actor}} impersonated {{target}} from {{ip}} {{actor}} logged in from {{ip}} using {{user_agent}} {{actor}} logged out from {{ip}} {{actor}} logged {{target}} out to free up a license seat. %s is browsing the knowledgebase Address Organisation ID Is Banned Is Contact Is Defunct # Nonspam # Spam Add Contact Participant History: %s contact(s) Contact History Add Org Mail History People %s closed ticket(s) %s open ticket(s) view full record Addresses Organisations Registered Contacts Attachment ID MIME Type SHA-1 Hash Comment Content Use @mentions to notify workers about this comment. Access denied. account accounts Action Actions active activity Activity Log Actor add alias aliases all anonymous any anybody article articles assign Assigned attachment attachments attribute attributes Author Autocomplete Availability Available Behavior Bot Behavior Behaviors Bot Behaviors bot bots Broadcast Broadcasts Bucket Buckets builder Bulk Update Do Whole list Only checked Random With Calendar Calendar Event Calendar Recurring Event Calendar Events Calendar Recurring Events Calendars cancel card cards category choose classifier classification classifications entities entity classifiers clear close colour comment commented comments compose condition conditions confidence configuration connected account connected accounts contact contacts Content Context Contexts Context ID continue conversation copy created customise Custom Field Custom Fields Custom Fieldset Custom Fieldsets day days Default delay delete Description Disabled discard discussion date of birth D.O.B. download due duplicate edit editor Email Email Address Email Addresses Enabled entities entity error event recurring event events recurring events everyone everywhere example examples exit expire expires explore export Extension field Fieldset Fieldsets File Bundle File Bundles filter Add Filter filters for format gender female male Group Groups GUID help comma-separated one per line history host hours ID image images import Upload .CSV File (any column order; the next step will let you choose where the data goes) importance inactive inbox inboxes interaction interactions Is Closed Is Private key Keyboard Knowledgebase Label Language Languages Last Activity Last Activity Date Last Login Link Links List Load Localisation location log Macro Macros Mail Mailbox Manager Managers maximise me Member Members Merge Message Messages minimise minutes mobile month months More move move to Name First Name Full Name Last Name Never next no nobody none notification notifications Notify watchers and Notify workers Not Spam no thanks! (no title) object objects OK on optional Options or order organisation organisations owner param params participant participants password Password Salt permalink phone photo photo placeholder placeholders plugin plugins portal portals preview previous prev Print priority private privileges Profile Profiles Properties public Queries Query Quick Compose Quick Search recipient recipients recommend recommendation recommendations recommended record records refresh remove Re-open Reopen At Reply reset responsibilities responsibility retry role roles Save saved search saved searches Save & Close Save & Continue Save Changes script scripts search fulltext go! Search Results security Selection Multiple Single sender senders service service provider service providers services session sessions setting settings signature simulator size skill skills skillset skillsets snippet snippets Spam Status storage Storage Extension Storage Key Storage Profile Subtotals Summary Synchronise Tag Target Task Tasks Test Text ticket tickets %s min %s sec Timezone Title today total train training Type User Interface Unassign Undelete unknown update updated upload upload file upload files URL Record URL User Username value variable variables visibility wait watch watcher watchers watching website week worker workers worklist Workspace Workspaces year yes zoom zoom in zoom out Profile ID SMTP Connection Failed: Error: No hostname provided. Mailbox Connection Failed. City Country Post Code County Street activity Opportunity Closed/Lost Closed/Won Open Amount Closed Date Opportunities Your IP address (%s) is not authorised to run scheduler jobs. Your administrator needs to authorise your IP in the Security menu of Setup or in the framework.config.php file under AUTHORIZED_IPS_DEFAULTS. Nothing to do yet! (Waiting %s seconds) End Date Start Date Is Available End Event Name Start Is Available Patterns Recur End Recur Start Timezone Description Version Dictionary Size Training Count Expression Confirmation Code Namespace Activity Actor Context Actor Context ID Entry Target Context Target Context ID Batch Key Context Ids Num Records Repeat Run Date Node Type Trigger Id Session Data Session Token User Agent IP Address Checked At Delay Until Max Msg Size Num Fails Port Protocol SSL Ignore Validation Timeout Secs All Uses My Uses Is Disabled Account Is Closed Twitter ID Twitter User ID # Followers Username Profile Image Screen Name Access Key Params Secret Key Dashboard Active Dashboard: add dashboard add worklist Choose Column Choose Dashboard Columns Create Ticket Dashboards delete workspace Are you sure you want to delete this entire workspace? Group Filters Modify Dashboard Records per page Remove ticket list from dashboard Switch Read All Split Ticket brief headers full headers No messages on ticket. Starting from the most recent activity: Starting from the oldest activity: set organisation skip to bottom Unknown Format Add attachments: Forward attachments: (The maximum size of combined attachments is %s) attach more Email Templates ---- Forwarded message ---- Insert Signature all topics Search Knowledgebase: Where does this conversation belong? (current bucket) Who should this be assigned to? When would you like to resume this conversation? (leave blank to wait for a reply before resuming) (e.g. "Friday", "7 days", "Tomorrow 11:15AM", "Dec 31") Reply without quoting Quote and reply to only these recipients Quote and reply On %s, %s wrote: Close this ticket (C) Delete this ticket (X) Follow this ticket (F) Read all messages in chronological order (A) Report this ticket as spam (S) Stop following this ticket (U) Comments (%s) Participant History Tasks Timeline Add to participants Save as draft Discard Forward Save without sending Send message Sticky Note You do not have permission to modify this record. Feedback Capture Feedback (blank) Criticism Neutral Praise optional; blank for anonymous ID Log Date Author Email Mood Quote Link Created By Error reading link. Error reading resource. Could not open a temporary file. File not found. setup last viewed my card my profile %s unread notification(s) Not signed on No page selected. Settings Signed on as %s Sign off Sign off (all my sessions) Sign on Mark Read Notifications for %s Tasks for %s Mail for %s Notifications About Workspaces New Worklist Name Worklist Type Knowledgebase Article Articles: %s Uncategorised Articles Knowledgebase Browser Content Format ID Title Topic Updated Views #### This message was created by %s on your behalf. Drafts Inbox Filter Open Ticket Participants Send a copy of this message to the participants. Search: Not Waiting There are no available tickets matching your selection. All Groups For %s my mail Piles Comments (all words) Comments (expert) Comments (phrase) Messages (all words) Messages (expert) Messages (phrase) Received Saved Compose Sent -add filter- Waiting %s is currently responding to this ticket Click here to create your first workspace. My Workspaces New Workspace New List You haven't created any custom worklists. Is Queued Delivery Date # Fails Ticket ID Message Type Message Content Header Bcc Cc Date From Subject To Headers Custom Headers Is Broadcast Is Not Sent Is Outgoing Note Content scheduled for immediate delivery scheduled for delivery in %s Response Time Attachment Name Attachment Size Has Attachments Message-Id Header Size Mobile Is Read Message Worker add new situation Add a New Community Portal: Ask: CAPTCHA: (displays a CAPTCHA image in the form to help block automated spam) Are you sure you want to permanently delete this community portal? (default if blank) Delete this situation Deliver to: (helpdesk email address, blank for %s) Favicon URL: Follow-up Questions: Installation Language: Logo URL: Browser Title: Profile ID: Send to: URL: (where you plan to install this portal, e.g. http://website/portal/) Contact Us No content. Top Please type the characters from the image below: Logged IP: No results found. Additional Information Message Powered by %s Send Message What email address should we reply to? Your reference number is: #%s Add a Contact Situation append to message Choose which knowledgebase topics to expose to this portal: Example: You can display content from RSS feeds on your Support Center home page, such as: the latest blog entries, popular knowledgebase articles, recent forum posts/announcements, etc. This is the place to pull together all your interesting and helpful content, related to this portal, so the community can find it. Feed Display Title: Feed URL: (start with * to require; e.g. "*Which product are you considering?") Login/Registration Allow contacts to edit these message fields: Allow attachments from: Logged in visitors Reason for contacting: (e.g. "I'd like more info on your products") deleted hidden visible Announcements Source: Contact us How can we help? Your message has been received! We will respond to you as soon as possible. Text: Thanks for contacting us You can write to us at: %s Action: Add a Message My Conversations We don't have a record of any messages sent from %s. Reference: Reply Ticket History Home Forgot your password? Click here to recover it. Don't have an account? Create one for free. My Account Change Password: Verify Password: Profile Picture Account settings saved! Register Already have a confirmation code? Confirm Registration (if you've contacted us in the past, please enter the same email address) Create Account Email address: Enter your confirmation code: (this was sent to your email address) Choose a password: Forgot Password Reset Password Verify your password: Send Confirmation Email Log in sign in sign out Assist Mode: Determine my availability using calendar: current: Address Add email address: Confirmed resend confirmation These email addresses are associated with your account: Keyboard Shortcuts: Language: Mail: Show comments in the conversation When I view a mail conversation: Always show plaintext messages (disable HTML) Don't warn me about losing unsaved changes if I click links while composing mail Always use 'read all' mode (expand messages and sort chronologically) Always switch to HTML mode When I click the reply button: While replying: Insert my signature: Above the quoted message Above the quoted message with #cut Below the quoted message Don't automatically insert my signature When composing a new outgoing message, default the status to: When replying to mail, default the status to: Change Password: New Password: Verify Password: Preferences Account Settings Time Format: Timezone: The confirmation code you provided is not valid. %s just added this email address to their Cerb6 account. To approve and continue, click the following link: %s If you did not request this, do not click the link above. The request will expire in 24 hours. A confirmation email has been sent to %s Confirm New Worker Email (%s) %s has been confirmed! %s is already assigned to a worker. %s is not a valid email address. %s is running reports Run report reports (avg: %s/day) Bot Usage over Date Range Created From: Custom Field Usage From: Past: To: 1 day 1 month 1 week 1 year all-time Filter groups: %s months Filter organisations: Filter status: Filter workers: Bot Reports Custom Field Reports Group Reports Org Reports Group Replies over Date Range Group Rosters Snippet Reports Spam Reports Ticket Reports Worker Reports Invalid Date specified. Please try again. Top 100 Shared Sender Domains Domain # Orgs Most/Least Popular Snippets over Date Range Top 100 Spam/Nonspam Domains Domain Top 100 Nonspam Domains Top 100 Spam Domains #nonspam #spam Top 100 Spam/Nonspam Senders Top 100 Nonspam Senders Top 100 Spam Senders Top 100 Spam/Nonspam Words (Explicit Content) # Nonspam Trained: # Spam Trained: Spam Training Top 100 Nonspam Words Top 100 Spam Words Word Closed Tickets by Group over Date Range Created Tickets by Group over Date Range Tickets Created by Top Contacts over Date Range by Address by Organisation Average Response Time over Date Range Date Range: Group Responses Worker Responses Worker History over Date Range between and not between examples: now today -2 days -1 month, 2 days last Friday next Monday Jan 9 2002 <b>Any words:</b> payment receipt order sale <b>Booleans:</b> +payment -receipt +payment credit <b>Wildcards:</b> web* <b>Exact phrases:</b> "credit card" <b>Boosting:</b> cerberus >helpdesk login <ftp No saved searches. equals doesn't equal equals or null in list not in list matches doesn't match is null (not set) operator Use an asterisk (*) for wildcards. For example: *receipt* value values This confirmation code will allow you to reset your login: %s Confirm password recovery. Simulator Sample Data Flavor: Generate Please wait. Generating tickets... How Many? Create Sample Tickets To Address: Active Closed Completed Deleted Open Resolved Waiting for Reply Waiting Completed Date Due Date Worker Add Task Complete +24hrs Ticket Tasks Closed Due First Resolution First Response First Wrote In Groups of Worker Ticket ID Interesting Words Last Action Ticket opened Recipient replied Worker replied Last Wrote Mask # Messages This conversation has no participants. Recipient Recipients Spam Score Spam Training Subject Time Tracking Track Time Activities add new activity US$ Modify '%s' Name: (e.g. "Troubleshooting") per hour Rate: Activity: (not set) Organisation: Time Spent (mins): Activity Debit time from client: (if org is known; autocompletes) Note: (description of work performed) Reference: Resume Save & Finish Time Spent A worker Time Tracking Reports 1 day 1 month 1 week 1 year %s months From: Invalid date specified. Please try again. Past: Time Spent by Activity over Date Range (no activity) Time Spent by Organisation over Date Range All Workers (no organisation) Time Spent by Worker over Date Range To: Ticket #%s Time Tracking %s tracked %s on %s Worker: Activity Log Date Mins Worker Not Spam Report Spam ID Language Translation Text ID My Translation Translation Editor Translate from %s: Language Languages Please correct the following errors before upgrading: Your IP address (%s) is not authorised to update this application. Your administrator needs to authorise your IP in the Security menu of Setup or in the framework.config.php file under AUTHORIZED_IPS_DEFAULTS. Another administrator is currently running an update. Please wait... ## Relayed from {{ticket_url}} ## Your reply to this message will be broadcast to the requesters. ## Instructions: https://cerb.ai/guides/mail/relaying/ ## {{%s}} jump to actions New List (peek) Showing %s-%s of %s API Credentials Webhook Webhooks Facebook Twitter Twitter Account Twitter Message Tweet @Mention Administrator Time Format Title