Co-op Legal Services, founded in 2006, continues to build on its strengths to best meet client needs and market trends. The company specialises in probate, family law, personal injury claims, will writing, employment law and conveyancing. The public can peruse its website for cross-linked information on legal processes, which the Co-op hopes will prevent any “nasty” surprises, particularly in times of bereavement. It explains what the services entail — and who might need them — providing digital tools for anytime assessment and free preliminary guidance. For clients, it promises straightforward legal advice and fixed-quote pricing. The Co-op’s focus on superior client services and hybrid digital markets is fuelling substantial business growth. The digital transition is delivering results, allowing prospective clients to browse at all hours and working interactively with existing clients. Co-op Legal Services has integrated tech capabilities across the operational system, optimising human-touch priorities with digital hybrid services. Market research and customer feedback are driving the Co-op to realign services towards more consolidated life solutions. The company elicits consistently high customer satisfaction scores on Trustpilot — currently averaging 4.7 out of five stars. It has also been praised for its role in charitable legacies, recognised as the first corporate organisation to raise £15m through will writing. For the fourth consecutive year, the CFI.co judging panel affirms Co-op Legal Services as the award winner for Best Estate Administration & Probate Services Provider (UK 2022).