Kuwait International Bank (KIB) stays close to customers with over a dozen branches and more than 120 ATMs throughout the country. A robust digital platform ensures customers stay in control of their finances at all times, including outside of regular banking hours or whenever the Shariah-compliant bank shuts in observance of Islamic holidays. KIB runs a contact centre to cover client queries and has introduced two new contact centre services. Customers can now skip all hotline queues and get an instant response using the WhatsApp interactive service. Premium KIB account holders from the KIB Black segment now benefit from a dedicated team to take their calls day or night. KIB has come a long way since its 1973 start as the Kuwait Real Estate Bank, building a loyal client base through a service proposition rooted in exceeding expectations, forging win-win partnerships and rapidly adapting to market trends. KIB recently unveiled revamped versions of its retail and corporate banking platforms as well as a first-of-its-kind real estate platform with digital appraisal request and follow-up features. KIB’s advanced banking and real estate platforms are the result of ongoing digital transformation strategies. In the first half of 2023, customers made 95 million digital transactions through KIB’s web portal and mobile app, in addition to 422,000 transactions via KIBPay. Once again in 2023, the CFI.co judging panel reaffirms KIB’s long-running winning streak in the awards categories for Best Banking Vision and Best Shariah-Compliant Bank in the MENA region.