---
id: 12416
title: "Banca Widiba: Best Digital Bank Italy 2024"
award_year: 2024
published: 2024-06-13 10:50:28
published_gmt: 2024-06-13 09:50:28
author: "CFI.co Editorial"
url: "https://cfi.co/awards/banking/2024/banca-widiba-best-digital-bank-italy-2024/"
categories: ["Banking", "Europe"]
content_class: award_rationale
independence_status: independent_editorial
sponsor_disclosure: none
editorial_lens: constructive_positive_lens
historical_status: current_at_publication
correction_status: none
archive_policy: no_delete
provenance_layer: github_versioned
wayback_status: archived
wayback_first_snapshot: 20240713125549
wayback_snapshot_url: "http://web.archive.org/web/20240713125549/https://cfi.co/awards/banking/2024/banca-widiba-best-digital-bank-italy-2024/"
license: CFI-OAAL-1.0
content_sha256: 19e697053a0cdf22538c292d0a737f462515bda5f1f0638417dd241a63ccf576
canonical: 12416-banca-widiba-best-digital-bank-italy-2024.json
---
# Banca Widiba: Best Digital Bank Italy 2024
> Verbatim archived copy. Canonical machine record: `12416-banca-widiba-best-digital-bank-italy-2024.json`.
Banca Widiba has shown a strong commitment to excellence and customer satisfaction since its inception ten years ago. The bank manages over €10 bn in assets and serves 280,000 retail customers with a satisfaction rate of 4.85 out of 5. Banca Widiba is a 100 percent digital bank, offering a complete range of services through a seamless digital platform. This integration extends to 565 financial advisors across Italy, combining digital efficiency with personalised human interaction, earning the nickname "The Human Digital Bank." The bank's dedication to innovation is reflected in numerous awards. Banca Widiba excels in ESG initiatives, integrating sustainable practices across its operations. The bank prides itself on a diverse leadership team, with women comprising 80 percent of its senior directors. This commitment to diversity is supported by research with top universities like the Catholic University of Milan, focusing on gender diversity in financial advisory roles. The bank's robust financial health is highlighted by a return on equity exceeding 30 percent, a cost-income ratio of 45 percent and a CET1 ratio double the regulatory minimum. Banca Widiba's unique positioning within the historic Monte dei Paschi di Siena group enables it to leverage tradition with cutting-edge technology, ensuring it remains at the forefront of banking innovation. The bank's approach to customer experience is pioneering, evidenced by its crowdsourced name "Widiba," reflecting the ethos of engaging customers in meaningful dialogue. The judging Panel congratulates Banca Widiba on the 2024 award Best Digital Bank (Italy).