{ "schemaVersion": "1.0", "title": "Skills and Competency Management System", "lang": "en", "prd": { "oneLiner": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "goal": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "whyNow": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "category": "Internal operations system", "platforms": [ "Web" ], "problem": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "solution": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "alternatives": "Email, chat, spreadsheets, and manual ledgers", "differentiator": "Manage intake, processing, and operations data as one connected source of truth.", "targets": [ { "name": "Employee and team leader preparing capability development and staffing", "role": "Requester and operational user", "needs": "Quickly register needed work and know its status.", "pain": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development." }, { "name": "Talent development and HR operations coordinator", "role": "Operations administrator", "needs": "Manage priority and history and review operations metrics.", "pain": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development." }, { "name": "System and policy administrator", "role": "Operations and security administrator", "needs": "Manage access, policy, and audit history.", "pain": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development." } ], "scenarios": [ { "text": "An operational user registers required work and checks its status.", "start": "P1" }, { "text": "An operator processes queued work and handles exceptions.", "start": "P5" }, { "text": "System and policy administrator reviews policy and access.", "start": "P9" }, { "text": "System and policy administrator reviews audit records and operating metrics.", "start": "P10" } ], "northStar": "Share of operations requests completed on time", "kpis": [ { "name": "On-time processing rate", "target": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "baseline": "Not measured", "method": "Monthly aggregation of state changes against target dates", "refs": [ "F6" ] }, { "name": "Operations visibility", "target": "100% of key work tracked", "baseline": "Not measured", "method": "Share of records connected to reporting", "refs": [ "F11" ] }, { "name": "Auditable operations rate", "target": "100% of key changes retained", "baseline": "Not measured", "method": "Monthly audit-log and change-history review", "refs": [ "F12" ] } ], "inScope": [ "Skill profile, competency framework, and development-goal registration", "Held skills, validation, learning, and staffing-history lookup", "Self-assessment, leader review, learning plan, certification, and renewal handling", "Skill coverage, gap, learning completion, and workforce-risk reporting", "Skill profile, competency framework, and development-goal registration validation and duplicate prevention", "Search, filter, and history management", "Owner, priority, and SLA management", "Approval and policy review", "Exception, rejection, and reprocessing", "Notifications and subscriptions", "External integration and data synchronization", "Role, permission, and audit management" ], "nonGoals": [ "External customer portal", "Replacing adjacent systems such as accounting or payroll" ], "assumptions": [ "User and organization data are available through company SSO.", "Operators manage policy and classification criteria." ], "risks": [ "Weak initial classification can cause incorrect processing.", "Stale source data can reduce operational trust." ], "openQuestions": [ "What defines urgent processing and approval?", "What are the post-completion verification and reopen rules?" ], "constraints": [ "State, owner, and priority changes require audit logs.", "Access is limited by role.", "Permission, policy, and state changes require audit logs." ] }, "requirements": [ { "id": "R1", "title": "Intake and data quality", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "features": [ { "id": "F1", "title": "Skill profile, competency framework, and development-goal registration", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Skill profile, competency framework, and development-goal registration core processing rule", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Skill profile, competency framework, and development-goal registration exception and audit handling", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] }, { "id": "F2", "title": "Skill profile, competency framework, and development-goal registration validation and duplicate prevention", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Skill profile, competency framework, and development-goal registration validation and duplicate prevention core processing rule", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Skill profile, competency framework, and development-goal registration validation and duplicate prevention exception and audit handling", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] } ] }, { "id": "R2", "title": "Records and search", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "features": [ { "id": "F3", "title": "Held skills, validation, learning, and staffing-history lookup", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Held skills, validation, learning, and staffing-history lookup core processing rule", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Held skills, validation, learning, and staffing-history lookup exception and audit handling", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] }, { "id": "F4", "title": "Search, filter, and history management", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Search, filter, and history management core processing rule", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Search, filter, and history management exception and audit handling", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] } ] }, { "id": "R3", "title": "Processing and ownership", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "features": [ { "id": "F5", "title": "Self-assessment, leader review, learning plan, certification, and renewal handling", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Self-assessment, leader review, learning plan, certification, and renewal handling core processing rule", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Self-assessment, leader review, learning plan, certification, and renewal handling exception and audit handling", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] }, { "id": "F6", "title": "Owner, priority, and SLA management", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Owner, priority, and SLA management core processing rule", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Owner, priority, and SLA management exception and audit handling", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] } ] }, { "id": "R4", "title": "Approval and exceptions", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "features": [ { "id": "F7", "title": "Approval and policy review", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "status": "todo", "priority": "mid", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Approval and policy review core processing rule", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Approval and policy review exception and audit handling", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] }, { "id": "F8", "title": "Exception, rejection, and reprocessing", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "status": "todo", "priority": "mid", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Exception, rejection, and reprocessing core processing rule", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Exception, rejection, and reprocessing exception and audit handling", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] } ] }, { "id": "R5", "title": "Notifications and integrations", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "status": "todo", "priority": "mid", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "features": [ { "id": "F9", "title": "Notifications and subscriptions", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Notifications and subscriptions core processing rule", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Notifications and subscriptions exception and audit handling", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] }, { "id": "F10", "title": "External integration and data synchronization", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "External integration and data synchronization core processing rule", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "External integration and data synchronization exception and audit handling", "desc": "Connect skill frameworks, employee profiles, validation, learning, development goals, staffing, and competency metrics. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] } ] }, { "id": "R6", "title": "Insights and controls", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "status": "todo", "priority": "mid", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "features": [ { "id": "F11", "title": "Skill coverage, gap, learning completion, and workforce-risk reporting", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "status": "todo", "priority": "high", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Skill coverage, gap, learning completion, and workforce-risk reporting core processing rule", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Skill coverage, gap, learning completion, and workforce-risk reporting exception and audit handling", "desc": "Employee capabilities, validation evidence, learning plans, and project-staffing information are fragmented, making it hard to find the right people and plan development. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] }, { "id": "F12", "title": "Role, permission, and audit management", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "status": "todo", "priority": "mid", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ], "specs": [ { "title": "Role, permission, and audit management core processing rule", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] }, { "title": "Role, permission, and audit management exception and audit handling", "desc": "Achieve 90% or more current skill profiles for critical roles and identify competency gaps early. Retain change, failure, and reprocessing conditions with history.", "acceptance": [ { "text": "Required context, changes, ownership, and status are retained in an auditable record.", "done": false } ] } ] } ] } ], "ia": { "sections": [ { "id": "S1", "title": "Start and intake", "pages": [ { "id": "P1", "title": "Operations home", "type": "top", "surface": "screen", "refs": [], "children": [ { "id": "P2", "title": "Work inbox", "type": "page", "surface": "screen", "refs": [ "F1" ], "children": [ { "id": "P3", "title": "Create work item", "type": "page", "surface": "modal", "refs": [ "F1:0", "F1:1" ], "children": [] }, { "id": "P11", "title": "Input review", "type": "page", "surface": "panel", "refs": [ "F2", "F2:0", "F2:1" ], "children": [] } ] } ] } ] }, { "id": "S2", "title": "Records and work execution", "pages": [ { "id": "P4", "title": "Record detail", "type": "top", "surface": "screen", "refs": [ "F3", "F3:0" ], "children": [ { "id": "P12", "title": "Activity timeline", "type": "page", "surface": "panel", "refs": [ "F3:1" ], "children": [] }, { "id": "P13", "title": "Search and filters", "type": "page", "surface": "drawer", "refs": [ "F4", "F4:0", "F4:1" ], "children": [] } ] }, { "id": "P5", "title": "Processing workspace", "type": "page", "surface": "screen", "refs": [ "F5", "F5:0" ], "children": [ { "id": "P14", "title": "Processing exception", "type": "page", "surface": "drawer", "refs": [ "F5:1" ], "children": [] }, { "id": "P15", "title": "Owner and due date", "type": "page", "surface": "panel", "refs": [ "F6", "F6:0", "F6:1" ], "children": [] } ] } ] }, { "id": "S3", "title": "Review and recovery", "pages": [ { "id": "P6", "title": "Review queue", "type": "top", "surface": "screen", "refs": [ "F7", "F7:0" ], "children": [ { "id": "P16", "title": "Decision detail", "type": "page", "surface": "panel", "refs": [ "F7:1" ], "children": [] }, { "id": "P17", "title": "Reject and reprocess", "type": "page", "surface": "modal", "refs": [ "F8", "F8:0", "F8:1" ], "children": [] } ] } ] }, { "id": "S4", "title": "Notifications and integrations", "pages": [ { "id": "P7", "title": "Notification center", "type": "top", "surface": "screen", "refs": [ "F9", "F9:0" ], "children": [ { "id": "P18", "title": "Subscription settings", "type": "page", "surface": "panel", "refs": [ "F9:1" ], "children": [] } ] }, { "id": "P19", "title": "External integrations", "type": "page", "surface": "screen", "refs": [ "F10", "F10:0" ], "children": [ { "id": "P20", "title": "Synchronization failures", "type": "page", "surface": "drawer", "refs": [ "F10:1" ], "children": [] } ] } ] }, { "id": "S5", "title": "Insights and administration", "pages": [ { "id": "P8", "title": "Operations reports", "type": "top", "surface": "screen", "refs": [ "F11", "F11:0" ], "children": [ { "id": "P21", "title": "Report filters", "type": "page", "surface": "drawer", "refs": [ "F11:1" ], "children": [] } ] }, { "id": "P9", "title": "Policy and access", "type": "page", "surface": "screen", "refs": [ "F12", "F12:0" ], "children": [ { "id": "P10", "title": "Audit history", "type": "page", "surface": "panel", "refs": [ "F12:1" ], "children": [] } ] } ] } ] }, "flow": { "start": "P1", "transitions": [ { "from": "P1", "to": "P2", "label": "View work" }, { "from": "P2", "to": "P3", "ref": "F1" }, { "from": "P3", "to": "P11", "ref": "F2" }, { "from": "P11", "to": "P4", "label": "Open after review" }, { "from": "P4", "to": "P12", "ref": "F3" }, { "from": "P4", "to": "P13", "ref": "F4" }, { "from": "P13", "to": "P4", "label": "Select result" }, { "from": "P4", "to": "P5", "ref": "F5" }, { "from": "P5", "to": "P14", "ref": "F5:1" }, { "from": "P5", "to": "P15", "ref": "F6" }, { "from": "P15", "to": "P6", "label": "Request review" }, { "from": "P6", "to": "P16", "ref": "F7" }, { "from": "P16", "to": "P17", "ref": "F8" }, { "from": "P17", "to": "P5", "label": "Reprocess" }, { "from": "P6", "to": "P7", "ref": "F9" }, { "from": "P7", "to": "P18", "ref": "F9:1" }, { "from": "P7", "to": "P19", "ref": "F10" }, { "from": "P19", "to": "P20", "ref": "F10:1" }, { "from": "P5", "to": "P8", "ref": "F11" }, { "from": "P8", "to": "P21", "ref": "F11:1" }, { "from": "P1", "to": "P9", "ref": "F12" }, { "from": "P9", "to": "P10", "ref": "F12:1" }, { "from": "P8", "to": "P1", "label": "Refresh operations status" } ] } }