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<div class="productVersion"><span class="ProdVer"><span class="MyVariablesProduct">Magento Open Source</span>, <span class="MyVariablesRelease">1.9.x</span></span>
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<h5>Email Body</h5>
</div>
<p>The process of customizing the main body of each message is the same as the customizing the header or footer. The only difference is that there are many templates, listed in alphabetical order. You can use the templates as they are, or customize the most important messages first, such as messages related to customer accounts, and customer activities. For a complete list, see the <a href="email-template-reference.html">Email Template Reference</a> at the end of this section. <a name="aanchor446"></a><MadCap:concept term="transactional email" /> <a name="kanchor1146"></a></p>
<div class="MCDropDown MCDropDown_Open dropDown"><span class="MCDropDownHead dropDownHead dropDownHeadToDo"><a href="javascript:void(0);" class="MCDropDownHotSpot dropDownHotspot dropDownHotspotToDo MCDropDownHotSpot_"><img class="MCDropDown_Image_Icon" src="../Skins/Default/Stylesheets/Images/transparent.gif" height="13" width="16" alt="Closed" data-mc-alt2="Open" /><b class="Contrast">Step 1:</b> Choose a Default Template</a><a name="step1"></a></span>
<div class="MCDropDownBody dropDownBody">
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>1.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>1.</b></span></span>">On the Admin menu, select <b class="Command">System > Transactional Emails</b>.</td>
</tr>
</table>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>2.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>2.</b></span></span>">Click the <b class="Command">Add New Template</b> button.</td>
</tr>
</table>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>3.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>3.</b></span></span>">In the <b class="Command">Template</b> list, select a default template from the list of predefined templates.</td>
</tr>
</table>
<div class="Image"><a class="MCPopupThumbnailLink MCPopupThumbnailPopup" href="../Resources/Images/email-transactional-template-load-default.png" data-mc-popup-alt="Load Default Template"><img class="MCPopupThumbnail img imglarge" data-mc-width="1119" data-mc-height="131" src="../Resources/Images/email-transactional-template-load-default_thumb_0_0.png" alt="Load Default Template" title="Load Default Template" tabindex="" /></a>
<br />Load Default Template</div>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>4.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>4.</b></span></span>">If necessary, set the <b class="Command">Locale</b> to the store language.</td>
</tr>
</table>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>5.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>5.</b></span></span>">Click the<b class="Command"> Load Template</b> button.</td>
</tr>
</table>
<p class="IndentAfterNumber">The path to the configuration settings for each default template appears at the top of the Template Information section. You can click this link later when you are ready to update the configuration with the name of the new template. </p>
<div class="Image"><a class="MCPopupThumbnailLink MCPopupThumbnailPopup" href="../Resources/Images/system-transactional-email-load-template-new-account.png"><img class="MCPopupThumbnail img imglarge" data-mc-width="1107" data-mc-height="1002" src="../Resources/Images/system-transactional-email-load-template-new-account_thumb_0_0.png" tabindex="" /></a>
<br />Template Information</div>
</div>
</div>
<div class="MCDropDown MCDropDown_Open dropDown"><span class="MCDropDownHead dropDownHead dropDownHeadToDo"><a href="javascript:void(0);" class="MCDropDownHotSpot dropDownHotspot dropDownHotspotToDo MCDropDownHotSpot_"><img class="MCDropDown_Image_Icon" src="../Skins/Default/Stylesheets/Images/transparent.gif" height="13" width="16" alt="Closed" data-mc-alt2="Open" /><b class="Contrast">Step 2: </b>Customize the Content</a><a name="step2"></a></span>
<div class="MCDropDownBody dropDownBody">
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>1.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>1.</b></span></span>">In the Template Information section, do the following:</td>
</tr>
</table>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>a.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>a.</b></span></span>">Enter a <b class="Command">Template Name</b> for the new email template.</td>
</tr>
</table>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>b.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>b.</b></span></span>">In the <b class="Command">Template Subject </b>field, type the text that you want to appear in the Subject line of the message.</td>
</tr>
</table>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>c.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>c.</b></span></span>">For a better view of the content and variables in the message, click the <b class="Command">Convert to Plain Text</b> button. When prompted to confirm, click <b class="Command">OK</b>. <a name="kanchor1147"></a></td>
</tr>
</table>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>d.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>d.</b></span></span>">To restore the HTML, click the <b class="Command">Return HTML Version</b> button.</td>
</tr>
</table>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>e.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>e.</b></span></span>">Edit the <b class="Command">Template Content</b> as needed.</td>
</tr>
</table>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>2.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>2.</b></span></span>">(Optional) To insert a <a href="../cms/variables.html">variable</a>, do the following:</td>
</tr>
</table>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>a.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>a.</b></span></span>">Position the cursor in the text where you want the variable to appear.</td>
</tr>
</table>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>b.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>b.</b></span></span>">Click the <b class="Command">Insert Variable</b> button.</td>
</tr>
</table>
<p class="IndentAfterAlpha">The list includes the standard Store Contact Information variables, and an additional list of variables that are specific to the template. </p>
<table class="AutoNumber_p_Alpha1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: 30px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Alpha12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>c.</b></span></span></span>
</td>
<td class="AutoNumber_p_Alpha1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>c.</b></span></span>">In the list of available variables, click the variable you want to insert into the template.</td>
</tr>
</table>
<p class="IndentAfterAlpha">When a variable is selected, the <a href="../cms/markup-tags.html">markup tag</a> that is associated with the variable is inserted at the cursor position in the code.</p>
<div class="Image"><a class="MCPopupThumbnailLink MCPopupThumbnailPopup" href="../Resources/Images/email-transactional-template-variable.png" data-mc-popup-alt="Insert Variable"><img class="MCPopupThumbnail img imglarge" data-mc-width="1172" data-mc-height="783" src="../Resources/Images/email-transactional-template-variable_thumb_0_0.png" alt="Insert Variable" title="Insert Variable" tabindex="" /></a>
<br />Insert Variable</div>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>3.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>3.</b></span></span>">When complete, click the <b class="Command">Save Template</b> button.</td>
</tr>
</table>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>4.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>4.</b></span></span>">Make sure to <b class="Command">Preview</b> the template code, and verify that the template is customer-ready.</td>
</tr>
</table>
</div>
</div>
<div class="MCDropDown MCDropDown_Open dropDown"><span class="MCDropDownHead dropDownHead dropDownHeadToDo"><a href="javascript:void(0);" class="MCDropDownHotSpot dropDownHotspot dropDownHotspotToDo MCDropDownHotSpot_"><img class="MCDropDown_Image_Icon" src="../Skins/Default/Stylesheets/Images/transparent.gif" height="13" width="16" alt="Closed" data-mc-alt2="Open" /><b class="Contrast">Step 3:</b> Update the Configuration</a><a name="step3"></a></span>
<div class="MCDropDownBody dropDownBody">
<p class="dropdown_flushLeft">Before the template can be used, the configuration must be updated with the name of the new template. Do one of the following:</p>
<ul class="FlushLeftDropDown">
<li value="1">Click the link at the top of the Template Information section to jump to the configuration settings for the template.</li>
<li value="2">On the Admin menu, select <b class="Command">System > Configuration</b>. Then in the panel on the left, under Sales, select <b class="Command">Sales Emails</b>.</li>
</ul>
<div class="Image"><a class="MCPopupThumbnailLink MCPopupThumbnailPopup" href="../Resources/Images/config-sales-sales-emails.png"><img class="MCPopupThumbnail img imglarge" data-mc-width="1129" data-mc-height="483" src="../Resources/Images/config-sales-sales-emails_thumb_0_0.png" tabindex="" /></a>
<br /><a href="../configuration/sales/sales-emails.html#Transactional_Emails">Sales Emails</a>
</div>
<table class="AutoNumber_p_Number1" style="width: 100%; margin-left: 0;" cellspacing="0" cellpadding="0">
<col style="width: -3px;" />
<col style="width: 28px;" />
<col style="width: auto;" />
<tr>
<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>5.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>5.</b></span></span>">Update the email template information as needed.</td>
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<col style="width: -3px;" />
<col style="width: 28px;" />
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<td valign="top" />
<td class="AutoNumber_p_Number12" valign="top"><span><span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>6.</b></span></span></span>
</td>
<td class="AutoNumber_p_Number1" valign="top" data-mc-autonum="<span style="font-family: 'Arial';" class="mcFormatFamily"><span style="color: #a84b27;" class="mcFormatColor"><b>6.</b></span></span>">When complete, click the <b class="Command">Save Config</b> button.</td>
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</table>
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