Wendy,
As a former Sr. Guide I can tell you that your server's GM is extremely busy
every day and emails often get lost. My best advice is to email to
<servername>@... with a reminder that you are still waiting for
help. If that doesn't get a response within about 3 days send an email to
jbutler@... simply stating that you have been unable to get in touch
with your gm regarding an issue that they stated they would work with you
on.
Don't flame and try to stay calm when writing. Jeff Butler is a really
reasonable guy and sincerely wants to help. But if he gets his back up he
can be a pain. Be polite but firm and remind him that the GM told you to
get in touch with them and that you have yet to hear back.
That is the best way to get help when this happens.
Remember:
Servername@... (Sends an email to your server's Senior(s), GM and GM
Lead Admin)
jbutler@... (Sends an email directly to Jeff Butler, VP of Customer
Support at Verant)
Good luck!
PS: If any of you ever have a problem with a guide or GM feel free to send
feedback to
eqseniors@... or to
servername@...
Servername = the name of your server WITHOUT spaces IE:
therathe@...
Lyrnia
----- Original Message -----
From: "Cranfill, Wendy" <Wendy_Cranfill@...>
To: <eqbards@onelist.com>
Sent: Tuesday, March 21, 2000 3:15 PM
Subject: [eqbards] Non-Bard Question....
> From: "Cranfill, Wendy" <Wendy_Cranfill@...>
>
> Does anyone know who I can write/talk to if my GM hasn't responded to me
in
> three weeks? Some of you may remember that I had a lore container poof
with
> some items that didn't belong to me. Our head GM asked me to write her an
> email.. which I did. After not hearing from her in three days I wrote
> another and still have heard nothing. I petition regularly when I'm
online
> but the only resopnse I get is "I'm sure Kyrani will get to it." Well, I
> think I've been patient but perhaps I'm not giving them enough time. And
if
> she doesn't respond, is there anywhere else to appeal?
>
> Thanks!
> Tani/Halana
> Solusek Ro
>
> Wendy Lynn Cranfill
> Maxtor Corporation
>
>
> [Non-text portions of this message have been removed]
>
>
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