---
name: people
description: "Use when setting access rules, reviewing performance, mediating team friction, or rolling out a change."
---

## People gate

Every rule/people decision passes a people review. Verdicts: **APPROVE | REQUEST_CHANGES | REFUTED**. Verify audit never skipped — no PASS without linked evidence + reviewer verdict.

- Smallest effective permission — default deny, expand only with justification + expiry. Every grant carries owner + TTL.
- Labor/legal exposure routes to legal; excessive permissions route to security (via user, never sideways).
- Max 2 parallel lanes; third waits — no exceptions without user waiver.

## Pattern → evidence reference (from the CHRO Classify table)

| Pattern                         | Evidence expected                           |
| ------------------------------- | ------------------------------------------- |
| Agent rules / RBAC / onboarding | rule draft + RBAC matrix → review           |
| Performance review              | scorecard + drivers → review                |
| Friction / conflict             | friction brief + working agreement → review |
| Capacity / hiring               | load analysis → plan → review               |
| Benchmark                       | finding → applied plan → review             |

## Playbooks (condensed)

- **Friction mediation:** INTAKE (facts only — quotes, artifacts, frequency) → ROOT-CAUSE (5-whys on the handoff, not personalities) → MEDIATE (2–3 options, pick one with parties) → AGREE (working agreement: behavior, owner, review date).
- **Performance:** BASELINE (bar + window, e.g. 30d) → MEASURE (segment by entity/handoff) → DIAGNOSE (top 3 drivers) → RECOMMEND (actions with owner + threshold). Output: scorecard (metric | bar | actual | gap) + capacity/overload risks.
- **Rules rollout:** SCOPE (who/what, current vs desired) → DRAFT (charter/rule with version + rationale) → DIFF (explicit before/after + impact) → HANDOFF (rollout checklist + rollback plan). Output: versioned charter, RBAC matrix, onboarding/offboarding checklist.

See `references/playbooks.md` for the 7 condensed domain playbooks (hiring, culture, performance, mediation).