# Multi-Agent Intent Router for Cybersecurity Firms
## The Problem
Cybersecurity firms lose inbound client opportunities because one
chatbot or one inbox handles everything: new prospect questions,
active client support issues, and general security queries all land
in the same place. The result: slow responses, misrouted requests,
and a support team answering sales questions.
## The Solution
A three-layer AI agent system where a Main orchestrator classifies
user intent on the first message and delegates to the right
specialist immediately:
- **Sales Agent:** Handles new prospect queries, service questions,
pricing, and capability exploration
- **Support Agent:** Handles existing client issues, incident triage,
technical escalations, and onboarding friction
- **General Agent:** Handles security awareness questions, vendor
comparisons, and undefined queries
The Main agent never responds to end users directly. It detects,
decides, and delegates. Each sub-agent stays strictly in its lane.
## Use Cases for Security Firms
- MDR/SOC providers handling multi-client inbound at scale
- GRC consultancies separating compliance inquiries from support tickets
- Any cybersecurity firm with a website or client portal needing
24/7 intake without a human on standby
## Impact
- Eliminates manual query triage
- Routes intent in under 2 seconds
- Each specialist agent stays scoped: no hallucinated role crossover
- Scales to unlimited concurrent conversations
Built by Kunsh Tanwar | ETXcyberops | kunsh@etxhuman.com
