# SOC Availability Checker
A real-time business hours and emergency availability component for cybersecurity
firm websites. Detects current day and time, renders open/closed/after-hours
states, and routes prospects to the correct escalation path automatically.
## The Problem
MDR and SOC-as-a-Service providers handle both standard inquiries and
active incident escalations. Without clear availability signaling:
- Prospects during incidents don't know whether to call, email, or wait
- After-hours emergency contacts get buried in standard contact forms
- Sales inquiries and P1 escalations land in the same queue
## The Solution
A client-side availability checker that:
- Reads current day and time from the browser
- Compares against a local business hours config object
- Renders three distinct states: Open, Closed, After-Hours Emergency
- Swaps CTA dynamically: "Book a Call" / "Leave a Message" / "Trigger Emergency Escalation"
## Use Cases
- MDR firms routing after-hours incident reports to on-call analysts
- SOC-as-a-Service providers displaying 24/7 emergency vs. standard contact paths
- GRC consultancies managing client expectations around assessment availability
- MSSPs reducing P1/P2 escalation confusion for managed clients
## Impact
- Removes routing ambiguity during active incidents
- Reduces after-hours missed escalations
- Separates emergency and standard inquiry pipelines without manual ops involvement
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Built by Kunsh Tanwar | kunsh@etxhuman.com | ETXcyberops
