prior_tickets,account_age_days,text,label
1,183,I forgot my password,login
5,188,Can't log into my account,login
4,197,Unable to sign in to the app,login
4,181,Login keeps failing,login
5,95,I’m locked out of my account,login
2,245,Can't remember my login credentials,login
4,119,Account access denied,login
5,321,Issue with two-factor authentication,login
3,237,Sign-in page doesn't load,login
5,30,Authentication error when logging in,login
3,176,Need a refund for my order,refund
2,250,I want my money back,refund
5,340,Refund the item I returned,refund
3,268,How do I get a refund?,refund
4,256,I was charged twice,refund
2,291,Requesting reimbursement,refund
4,116,Return processed but no refund,refund
1,175,Refund not showing up in my account,refund
5,354,Please cancel and refund my order,refund
5,201,I didn’t receive what I paid for,refund
1,150,App keeps crashing when I try to upload,bug
3,145,The app freezes on the loading screen,bug
2,105,Feature X is not working,bug
1,53,I get an error when submitting a form,bug
2,273,Unexpected behavior in dashboard,bug
5,67,Crashing every time I open settings,bug
4,242,Audio is not playing correctly,bug
5,129,Camera doesn’t turn on in the app,bug
4,283,App logs me out randomly,bug
4,154,Unable to update the app,bug
2,365,How do I change my subscription plan?,billing
1,84,Billing cycle seems incorrect,billing
4,142,Why was I charged this month?,billing
2,295,Need to update my payment method,billing
4,55,Issue with invoice amount,billing
5,157,Change my credit card details,billing
1,263,Can't find billing history,billing
2,267,Charged after cancellation,billing
5,316,How do I pause my subscription?,billing
5,192,Payment failed but money deducted,billing
4,343,Received the wrong item,delivery
5,248,My package never arrived,delivery
5,258,Item was damaged in transit,delivery
2,273,Tracking shows delivered but I didn’t get it,delivery
4,162,Delivery is late,delivery
2,356,Courier left the package outside,delivery
3,296,Received an empty box,delivery
4,350,Wrong size sent,delivery
2,170,How do I return a delivered item?,delivery
4,69,Item missing from my order,delivery