Frequently Asked Questions – Shopping & Orders
Q1: What is your return policy?
We offer a 30-day return policy for most items in new, unused condition with original packaging and tags. Simply initiate a return through your account or contact customer service. Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and some items like personalized products or intimate apparel may not be eligible for return.
Q2: How long will my order take to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping is available for 1-2 business day delivery. International shipping times vary by destination, usually ranging from 7-14 business days. You can track your order status at any time through your account dashboard. Please note that delivery estimates may be affected during peak holiday seasons or unusual circumstances.