[
    {
        "command": "order_status",
        "description": "retrieve an order status report",
        "triggers": [
            {
                "pattern": "order status",
                "type": "string"
            },
            {
                "type": "string",
                "pattern": "status"
            }
        ],
        "variables": [
            {
                "name": "try_again",
                "type": "string"
            },
            {
                "name": "satisfaction",
                "type": "string"
            },
            {
                "name": "user_email",
                "type": "string"
            }
        ],
        "script": [
            {
                "topic": "default",
                "script": [
                    {
                        "text": [
                            "Thanks for shopping with us!"
                        ]
                    },
                    {
                        "text": [
                            "What's the email address associated with your account?"
                        ],
                        "collect": {
                            "key": "user_email",
                            "options": [
                                {
                                    "default": true,
                                    "pattern": "default",
                                    "action": "invalid_email"
                                },
                                {
                                    "pattern": "(?:[a-z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[a-z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])*\")@(?:(?:[a-z0-9](?:[a-z0-9-]*[a-z0-9])?\\.)+[a-z0-9](?:[a-z0-9-]*[a-z0-9])?|\\[(?:(?:(2(5[0-5]|[0-4][0-9])|1[0-9][0-9]|[1-9]?[0-9]))\\.){3}(?:(2(5[0-5]|[0-4][0-9])|1[0-9][0-9]|[1-9]?[0-9])|[a-z0-9-]*[a-z0-9]:(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21-\\x5a\\x53-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])+)\\])",
                                    "type": "regex",
                                    "action": "next"
                                }
                            ]
                        }
                    },
                    {
                        "action": "status_report"
                    }
                ]
            },
            {
                "topic": "status_report",
                "script": [
                    {
                        "text": [
                            "Here are the details from your last order:"
                        ],
                        "attachments": [
                            {
                                "title": "Order #{{vars.order.id}}",
                                "text": "{{vars.order.item}}",
                                "fields": [
                                    {
                                        "title": "",
                                        "value": "Ordered on {{vars.order.date}}"
                                    }
                                ],
                                "actions": [],
                                "fallback": "",
                                "color": "#666666",
                                "image_url": "https://placeimg.com/640/480/tech"
                            },
                            {
                                "title": "Ship To:",
                                "text": "{{vars.order.address.name}}",
                                "fields": [
                                    {
                                        "title": "",
                                        "value": "{{vars.order.address.line1}}"
                                    },
                                    {
                                        "title": "",
                                        "value": "{{vars.order.address.line2}}"
                                    }
                                ],
                                "actions": [
                                    {
                                        "text": "Change",
                                        "name": "change_address",
                                        "value": "{{vars.order.id}}",
                                        "type": "button"
                                    }
                                ],
                                "color": "#008000",
                                "callback_id": "shippping_address"
                            },
                            {
                                "title": "Payment Method:",
                                "text": "",
                                "fields": [
                                    {
                                        "title": "",
                                        "value": "**** **** **** {{vars.order.payment.last4}}"
                                    }
                                ],
                                "actions": [
                                    {
                                        "text": "Change",
                                        "name": "change_payment",
                                        "value": "{{vars.order.id}}",
                                        "type": "button"
                                    }
                                ],
                                "callback_id": "billing",
                                "color": "#00ff00",
                                "thumb_url": "https://d3kgr2cjl1zxw7.cloudfront.net/mastercard_logo.png"
                            },
                            {
                                "title": "Shipping Info:",
                                "text": "Arriving Saturday, April 8",
                                "fields": [],
                                "actions": [
                                    {
                                        "text": "Track package",
                                        "name": "track",
                                        "value": "{{vars.order.id}}",
                                        "type": "button"
                                    },
                                    {
                                        "text": "Cancel Items",
                                        "name": "cancel",
                                        "value": "{{vars.order.id}}",
                                        "type": "button",
                                        "style": "danger"
                                    }
                                ],
                                "callback_id": "shipping",
                                "color": "#66ff66"
                            }
                        ]
                    },
                    {
                        "text": [
                            "Thank you!",
                            "Thanks for being a customer!"
                        ]
                    },
                    {
                        "action": "complete"
                    }
                ]
            },
            {
                "topic": "on_timeout",
                "script": [
                    {
                        "text": [
                            "Looks like you got distracted. We can continue later."
                        ]
                    },
                    {
                        "action": "timeout"
                    }
                ]
            },
            {
                "topic": "invalid_email",
                "script": [
                    {
                        "text": [
                            "Sorry, that didn't seem like an email address. Please use the format `me@company.com`."
                        ]
                    },
                    {
                        "action": "default"
                    }
                ]
            },
            {
                "topic": "does_not_exist",
                "script": [
                    {
                        "text": [
                            "Sorry, no order can be found associated with that email address."
                        ]
                    },
                    {
                        "text": [
                            "Do you want to try again?"
                        ],
                        "collect": {
                            "key": "try_again",
                            "options": [
                                {
                                    "default": true,
                                    "pattern": "default",
                                    "action": "next"
                                },
                                {
                                    "pattern": "yes",
                                    "type": "utterance",
                                    "action": "default"
                                }
                            ]
                        }
                    },
                    {
                        "text": [
                            "Ok! Any time you want to check another order, just say `order status`"
                        ]
                    },
                    {
                        "action": "stop"
                    }
                ]
            }
        ]
    }
]