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title: Go above and beyond
modified: 2026-08-02
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> “Always render more and better service than is expected of you, no matter what your task may be.” — Og Mandino

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Always underpromise and overdeliver!

# Example

* British [Baker’s Dozen](https://www.google.com/search?q=baker%E2%80%99s+dozen):
* If you know how late you are going to be, add an extra 5-10 minutes to it. It might be annoying for the person/people when you say it initially, but when you come before the time you said, it will evoke a far more positive reaction than underestimating the lateness time.

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* Never make promises you can’t keep. Always deliver—_preferably exceed_—every commitment you make.
* It’s far better to delight others with positive surprises than to leave them disappointed.
* Consider the cost of keeping a promise before making it.

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#TODO 《超乎常理的款待》（Unreasonable Hospitality）