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"title": "Lv2p Latest mail",
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},
"variables": [
{
"title": "You have one item *scheduled* to be sent to your address, ZIP Co",
"variable": "step_262",
"data_type": "any"
},
{
"title": "The most recent item sent to your address, with ZIP Code \n\n\n\nWhy did the chatbot cross the road?"
}
]
}
}
],
"response_type": "text",
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]
},
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"variable": "step_730",
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"skill_variable": "jokes_told"
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{
"scalar": 0
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]
},
"next_step": "step_445"
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{
"step": "step_445",
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"generic": [
{
"values": [
{
"text_expression": {
"concat": [
{
"scalar": "Because it was programmed to be a chicken!"
}
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],
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"value": {
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"step": "step_524",
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"scalar": "Now it's your turn. Ask me \"what's up\"!"
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{
"step": "step_645",
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"scalar": "The URL Bar! Oh wait, that's just a chatbot thing."
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{
"scalar": "1"
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{
"variable": "step_349_result_1",
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{
"title": "Because it was programmed to be a chicken!",
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"title": "No response",
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{
"title": "Now it's your turn. Ask me \"what's up\"!",
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"title": "I'm all out of new jokes! Can I share my old ones?",
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Why did the c",
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"step": "step_433",
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},
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"text": "I didn't catch that. Enter a number."
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]
},
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]
},
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"step": "step_139",
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"values": [
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"text_expression": {
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"scalar": "Let’s connect you to an agent who can open a new investment account for you!"
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],
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},
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"agent_unavailable": {
"message": "There are no agents available at this time. When one becomes available, we'll connect you."
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"message_to_human_agent": "The customer wants to open an investment account, and their investor number is ${step_433}."
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},
"variable": "step_139",
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"variable": "step_525"
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{
"value": "Investment",
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]
},
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{
"step": "step_564",
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{
"values": [
{
"text_expression": {
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"scalar": "To open a "
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"variable": "step_525"
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]
}
}
],
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]
},
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"variable": "step_564",
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"variable": "step_525"
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{
"collection": [
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"value": "Checking",
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{
"value": "Savings",
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}
]
}
}
],
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"handlers": [],
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"variables": [
{
"title": "Let’s connect you to an agent who can open a new investment acco",
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"data_type": "any"
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{
"variable": "step_162_result_1",
"data_type": "any"
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{
"title": "What's your investor number?",
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{
"title": "What type of account are we talking here?",
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"data_type": "any"
},
{
"title": "To open a {variable} account, you can head to [our online portal",
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"variable": "step_792_result_1",
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],
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"allowed_into": true
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"disambiguation_opt_out": false
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{
"steps": [
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"values": [
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"text_expression": {
"concat": [
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"scalar": "Lendyr is proud to be a digital-first bank. All of our new accounts are set up with monthly electronic statements. Customers can request a change to monthly paper statements."
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]
}
}
],
"response_type": "text",
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],
"title": "Do you do e-statements by default?",
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"handlers": [],
"condition": {
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"allowed_from": false,
"allowed_into": false
},
"disambiguation_opt_out": true
},
{
"steps": [
{
"step": "step_001",
"output": {
"generic": [
{
"values": [
{
"text_expression": {
"concat": [
{
"scalar": "Try rephrasing your question, or ask a new question!"
}
]
}
}
],
"response_type": "text",
"selection_policy": "sequential"
}
]
},
"handlers": [],
"resolver": {
"type": "end_action"
},
"variable": "step_001",
"condition": {
"lte": [
{
"system_variable": "no_action_matches_count"
},
{
"scalar": "1"
}
]
},
"next_step": "step_990"
},
{
"step": "step_990",
"output": {
"generic": [
{
"values": [
{
"text_expression": {
"concat": [
{
"scalar": "I'm afraid I don't understand. Please rephrase your question."
}
]
}
}
],
"response_type": "text",
"selection_policy": "sequential"
}
]
},
"handlers": [],
"resolver": {
"type": "end_action"
},
"variable": "step_990",
"condition": {
"and": [
{
"lte": [
{
"system_variable": "no_action_matches_count"
},
{
"scalar": 3
}
]
},
{
"gte": [
{
"system_variable": "no_action_matches_count"
},
{
"scalar": "2"
}
]
}
]
},
"next_step": "step_002"
},
{
"step": "step_002",
"output": {
"generic": []
},
"handlers": [],
"resolver": {
"type": "invoke_another_action_and_end",
"invoke_action": {
"action": "fallback",
"parameters": null,
"result_variable": "step_002_result_1"
}
},
"variable": "step_002",
"condition": {
"gt": [
{
"system_variable": "no_action_matches_count"
},
{
"scalar": 3
}
]
}
}
],
"title": "No action matches",
"action": "anything_else",
"boosts": [],
"handlers": [],
"condition": {
"expression": "anything_else"
},
"variables": [
{
"title": "Try rephrasing your question, or ask a new question!",
"variable": "step_001",
"data_type": "any"
},
{
"variable": "step_002",
"data_type": "any"
},
{
"variable": "step_002_result_1",
"data_type": "any"
},
{
"variable": "step_990",
"data_type": "any"
}
],
"disambiguation_opt_out": true
},
{
"steps": [
{
"step": "step_001",
"output": {
"generic": [
{
"values": [
{
"text": "I'm afraid I don't understand. I can connect you to an agent."
}
],
"response_type": "text",
"selection_policy": "sequential"
}
]
},
"handlers": [],
"resolver": {
"type": "connect_to_agent",
"response": {
"transfer_info": {
"target": {}
},
"agent_available": {
"message": "Let's send you to an available agent."
},
"agent_unavailable": {
"message": "There are no agents available at this time. When one becomes available, we'll connect you."
},
"message_to_human_agent": ""
}
},
"variable": "step_001",
"condition": {
"eq": [
{
"system_variable": "fallback_reason"
},
{
"scalar": "Step validation failed"
}
]
},
"next_step": "step_002"
},
{
"step": "step_002",
"output": {
"generic": [
{
"values": [
{
"text": "Sorry I couldn't assist you. I will connect you to an agent right away."
}
],
"response_type": "text",
"selection_policy": "sequential"
}
]
},
"handlers": [],
"resolver": {
"type": "connect_to_agent",
"response": {
"transfer_info": {
"target": {}
},
"agent_available": {
"message": "Let's send you to an available agent."
},
"agent_unavailable": {
"message": "There are no agents available at this time. When one becomes available, we'll connect you."
},
"message_to_human_agent": ""
}
},
"variable": "step_002",
"condition": {
"eq": [
{
"system_variable": "fallback_reason"
},
{
"scalar": "Agent requested"
}
]
},
"next_step": "step_003"
},
{
"step": "step_003",
"output": {
"generic": [
{
"values": [
{
"text": "I am afraid I do not understand what you are asking, let me connect you to an agent."
}
],
"response_type": "text",
"selection_policy": "sequential"
}
]
},
"handlers": [],
"resolver": {
"type": "connect_to_agent",
"response": {
"transfer_info": {
"target": {}
},
"agent_available": {
"message": "Let's send you to an available agent."
},
"agent_unavailable": {
"message": "There are no agents available at this time. When one becomes available, we'll connect you."
},
"message_to_human_agent": ""
}
},
"variable": "step_003",
"condition": {
"eq": [
{
"system_variable": "fallback_reason"
},
{
"scalar": "No action matches"
}
]
}
}
],
"title": "Fallback",
"action": "fallback",
"boosts": [],
"handlers": [],
"condition": {
"intent": "fallback_connect_to_agent"
},
"variables": [
{
"title": "I'm afraid I don't understand. I can connect you to an agent.",
"variable": "step_001",
"data_type": "any"
},
{
"title": "Sorry I couldn't assist you. I will connect you to an agent righ",
"variable": "step_002",
"data_type": "any"
},
{
"title": "I am afraid I do not understand what you are asking, let me conn",
"variable": "step_003",
"data_type": "any"
}
],
"next_action": "anything_else",
"disambiguation_opt_out": true
},
{
"steps": [
{
"step": "step_001",
"output": {
"generic": [
{
"values": [
{
"text_expression": {
"concat": [
{
"scalar": "Welcome to Lendyr!"
}
]
}
}
],
"response_type": "text",
"selection_policy": "sequential"
}
]
},
"handlers": [],
"resolver": {
"type": "end_action"
},
"variable": "step_001",
"condition": {
"eq": [
{
"system_variable": "channel_name"
},
{
"scalar": "Web chat"
}
]
},
"next_step": "step_599"
},
{
"step": "step_599",
"handlers": [],
"resolver": {
"type": "invoke_another_action_and_end",
"invoke_action": {
"action": "action_9125",
"parameters": null,
"result_variable": "step_599_result_1"
}
},
"variable": "step_599",
"condition": {
"eq": [
{
"system_variable": "channel_name"
},
{
"scalar": "Phone"
}
]
}
}
],
"title": "Greet customer",
"action": "welcome",
"boosts": [],
"handlers": [],
"condition": {
"expression": "welcome"
},
"variables": [
{
"title": "Welcome to Lendyr!",
"variable": "step_001",
"data_type": "any"
},
{
"title": "No response",
"variable": "step_599",
"data_type": "any"
},
{
"variable": "step_599_result_1",
"data_type": "any"
},
{
"variable": "step_910_result_1",
"data_type": "any"
}
],
"next_action": "action_40505",
"disambiguation_opt_out": true
}
],
"intents": [
{
"intent": "action_14041_intent_8574",
"examples": [
{
"text": "Learn about digital wallets"
},
{
"text": "tell me about digital wallets"
}
]
},
{
"intent": "action_1432_intent_21051",
"examples": [
{
"text": "I want to get a new debit card"
},
{
"text": "New debit card"
}
]
},
{
"intent": "action_16219_intent_30612",
"examples": [
{
"text": "contest a charge"
},
{
"text": "Dispute charge"
},
{
"text": "How do I dispute a charge?"
},
{
"text": "I don't understand a charge I saw on the app"
},
{
"text": "i want to dispute a charge on my credit card"
},
{
"text": "i would like to submit a dispute"
},
{
"text": "mistakenly charged"
},
{
"text": "you made a mistake on my bill"
}
]
},
{
"intent": "action_17687_intent_27774",
"examples": [
{
"text": "ive misplaced my card and im not sure what to do"
},
{
"text": "ive misplaced my card and need a new card"
},
{
"text": "my card is gone and i need something new"
},
{
"text": "my card is gone and i need to replace it"
},
{
"text": "my card is gone and i need to replace it with a new one"
},
{
"text": "replace card"
},
{
"text": "replace card with new card"
},
{
"text": "Report lost card"
},
{
"text": "Report lost card, need new card"
},
{
"text": "stolen card"
},
{
"text": "stolen card, need a new card"
}
]
},
{
"intent": "action_1816_intent_25956",
"examples": [
{
"text": "Account balance"
},
{
"text": "hey, what's my checking account balance?"
},
{
"text": "how much money is in my account"
},
{
"text": "what's the balance in my savings account"
}
]
},
{
"intent": "action_18173_intent_22211",
"examples": [
{
"text": "Can you help me calculate my mortgage costs."
},
{
"text": "I am looking for a new home, and I want to know what my monthly payments will be"
},
{
"text": "I’m worried about my mortgage costs."
},
{
"text": "mortgage calculator"
}
]
},
{
"intent": "action_19171_intent_19283",
"examples": [
{
"text": "bye"
},
{
"text": "bye bye"
},
{
"text": "Goodbye"
},
{
"text": "Later"
},
{
"text": "see ya"
}
]
},
{
"intent": "action_20038_intent_38858",
"examples": [
{
"text": "Change mind"
},
{
"text": "I changed my mind"
}
]
},
{
"intent": "action_2100_intent_21486",
"examples": [
{
"text": "How do i figure out my loan amount?"
},
{
"text": "loan amount"
},
{
"text": "What is loan amount?"
}
]
},
{
"intent": "action_21530_intent_27740",
"examples": [
{
"text": "Applying for an auto loan"
},
{
"text": "auto loan application"
}
]
},
{
"intent": "action_21758_intent_14083",
"examples": [
{
"text": "I want to send $100 to my friend"
},
{
"text": "Transfer funds"
}
]
},
{
"intent": "action_22942_intent_48797",
"examples": [
{
"text": "Time to open an account"
}
]
},
{
"intent": "action_23644_intent_41222",
"examples": [
{
"text": "Applying for a student loan"
},
{
"text": "I'm applying for a student loan for the University of Maryland"
},
{
"text": "I'm interested in student loans"
}
]
},
{
"intent": "action_23980_intent_28809",
"examples": [
{
"text": "Do you have a hobby?"
},
{
"text": "Do you have any hobbies"
},
{
"text": "Got any hobbies?"
},
{
"text": "What do you do for fun"
},
{
"text": "What do you enjoy doing?"
},
{
"text": "What do you enjoy most"
},
{
"text": "What do you like to do?"
},
{
"text": "What hobbies do you have"
}
]
},
{
"intent": "action_24961_intent_48194",
"examples": [
{
"text": "Find nearest branch"
},
{
"text": "How can I find your branch locations?"
},
{
"text": "nearest branch"
},
{
"text": "Show me a nearby location"
},
{
"text": "what's the nearest branch to me?"
},
{
"text": "where is the closest lendyr branch to me"
}
]
},
{
"intent": "action_25756_intent_22279",
"examples": [
{
"text": "Can I use my points on airfare?"
}
]
},
{
"intent": "action_2644_intent_20389",
"examples": []
},
{
"intent": "action_26783_intent_15527",
"examples": [
{
"text": "Id like to increase my credit limit"
}
]
},
{
"intent": "action_29759_intent_12775",
"examples": [
{
"text": ":)"
},
{
"text": "boop"
},
{
"text": "hahaha"
},
{
"text": "lol"
},
{
"text": "That's cool"
}
]
},
{
"intent": "action_33383_intent_7559",
"examples": [
{
"text": "gracias"
},
{
"text": "i appreciate it"
},
{
"text": "thanks"
},
{
"text": "Thank you"
}
]
},
{
"intent": "action_35114_intent_3896",
"examples": [
{
"text": "about lendyr"
},
{
"text": "Get to know Lendyr"
},
{
"text": "tell me about lendyr"
},
{
"text": "what is lendyr"
},
{
"text": "what sets lendyr apart from the competition?"
}
]
},
{
"intent": "action_37145_intent_33133",
"examples": [
{
"text": "How do I find my investor number?"
},
{
"text": "location of investor number"
}
]
},
{
"intent": "action_37651_intent_34596",
"examples": [
{
"text": "Applying for a home loan"
},
{
"text": "home loan application"
}
]
},
{
"intent": "action_38196_intent_17684",
"examples": [
{
"text": "how pay bills"
},
{
"text": "i have a bill due that i need to pay"
},
{
"text": "Pay Bills"
},
{
"text": "pay my bills"
}
]
},
{
"intent": "action_38418_intent_37426",
"examples": [
{
"text": "Latest mail"
},
{
"text": "Wait, what's the last thing you mailed me?"
},
{
"text": "what's the last thing you mailed me?"
},
{
"text": "what's the last thing you mailed to me?"
}
]
},
{
"intent": "action_40039_intent_35617",
"examples": [
{
"text": "Check status of ticket?"
},
{
"text": "What is the status of my ticket?"
}
]
},
{
"intent": "action_40505_intent_40618",
"examples": [
{
"text": "I want to submit a support ticket"
}
]
},
{
"intent": "action_41099_intent_48449",
"examples": [
{
"text": "How much can we get in loans?"
},
{
"text": "How much can we get in student loans?"
},
{
"text": "Student loan amounts"
},
{
"text": "What is the limit on student loans?"
}
]
},
{
"intent": "action_41465_intent_37844",
"examples": [
{
"text": "Digital wallets"
},
{
"text": "What digital wallets can I use"
}
]
},
{
"intent": "action_41798_intent_9675",
"examples": [
{
"text": "Another joke"
},
{
"text": "Are there jokes?"
},
{
"text": "Can you tell a joke?"
},
{
"text": "Can you tell me a joke?"
},
{
"text": "Do you have a joke?"
},
{
"text": "Do you have humor?"
},
{
"text": "Do you know a joke?"
},
{
"text": "Do you like fun?"
},
{
"text": "Do you like humor?"
},
{
"text": "I am getting bored"
},
{
"text": "I'm bored"
},
{
"text": "I want a joke"
},
{
"text": "One more joke"
},
{
"text": "Surprise me with something hilarious"
},
{
"text": "Tell me a joke"
},
{
"text": "Tell me something funny"
},
{
"text": "What do you do for fun?"
},
{
"text": "What is your favorite joke?"
}
]
},
{
"intent": "action_42499_intent_22600",
"examples": [
{
"text": "I'd like to modify my credit card application but I already mailed it."
},
{
"text": "I'd like to modify my credit card application but it's already been filed."
}
]
},
{
"intent": "action_42679_intent_5625",
"examples": [
{
"text": "create an investor account for me"
},
{
"text": "help me open a new account"
},
{
"text": "how do I open a new account?"
},
{
"text": "I want to open a new checking account please"
},
{
"text": "request new savings account creation"
}
]
},
{
"intent": "action_43037_intent_14623",
"examples": [
{
"text": "Do you do e-statements by default?"
},
{
"text": "e statements"
},
{
"text": "e-statements"
}
]
},
{
"intent": "action_45160_intent_13364",
"examples": [
{
"text": "Can I talk in Spanish?"
},
{
"text": "hablas espanol"
},
{
"text": "¿Hablas español?"
},
{
"text": "I want to speak another language"
},
{
"text": "sprechen sie deutsch"
},
{
"text": "What languages do you speak?"
},
{
"text": "あなたは日本語を話せますか"
}
]
},
{
"intent": "action_45200_intent_10058",
"examples": [
{
"text": "Upsell credit cards"
}
]
},
{
"intent": "action_45608_intent_10616",
"examples": [
{
"text": "Add an additional card"
},
{
"text": "add new card"
},
{
"text": "Add new card to account"
},
{
"text": "I want to add a new card to my bank account"
},
{
"text": "I want to add another card to my account"
},
{
"text": "new card"
}
]
},
{
"intent": "action_45857_intent_5824",
"examples": [
{
"text": "I need to update my address"
},
{
"text": "update my address"
}
]
},
{
"intent": "action_48139_intent_35835",
"examples": [
{
"text": "Do you have a minimum credit score for auto loan applications?"
},
{
"text": "Do you have a minimum credit score for loan applications?"
}
]
},
{
"intent": "action_49416_intent_38140",
"examples": [
{
"text": "Feedback"
}
]
},
{
"intent": "action_7079_intent_31221",
"examples": [
{
"text": "can I transfer money from my savings to my checking?"
},
{
"text": "Transfer funds"
}
]
},
{
"intent": "action_7610_intent_26704",
"examples": [
{
"text": "What are some credit card options?"
},
{
"text": "what credit cards do you offer?"
}
]
},
{
"intent": "action_8243_intent_49331",
"examples": [
{
"text": "Authenticate me"
}
]
},
{
"intent": "action_9125_intent_6903",
"examples": [
{
"text": "Lv2p Greeting"
}
]
},
{
"intent": "action_9795_intent_35264",
"examples": [
{
"text": "Why do you need my annual income?"
}
]
},
{
"intent": "fallback_connect_to_agent",
"examples": [
{
"text": "Agent help"
},
{
"text": "Call agent"
},
{
"text": "Can I connect to an agent?"
},
{
"text": "I would like to speak to a human"
},
{
"text": "I would like to speak to someone"
}
],
"description": "Please transfer me to an agent"
}
],
"entities": [
{
"entity": "entity_10478",
"values": [
{
"type": "synonyms",
"value": "Checking",
"synonyms": []
},
{
"type": "synonyms",
"value": "Credit card",
"synonyms": []
},
{
"type": "synonyms",
"value": "Savings",
"synonyms": []
}
],
"fuzzy_match": true
},
{
"entity": "entity_10775",
"values": [
{
"type": "patterns",
"value": "Email",
"patterns": [
"\\b(?:[A-Za-z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[A-Za-z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])*\")@(?:(?:[A-Za-z0-9](?:[A-Za-z0-9-]*[A-Za-z0-9])?\\.)+[A-Za-z0-9](?:[A-Za-z0-9-]*[A-Za-z0-9])?|\\[(?:(?:(2(5[0-5]|[0-4][0-9])|1[0-9][0-9]|[1-9]?[0-9]))\\.){3}(?:(2(5[0-5]|[0-4][0-9])|1[0-9][0-9]|[1-9]?[0-9])|[A-Za-z0-9-]*[A-Za-z0-9]:(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21-\\x5a\\x53-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])+)\\])\\b"
]
}
],
"fuzzy_match": true
},
{
"entity": "entity_11370",
"values": [
{
"type": "patterns",
"value": "Email",
"patterns": [
"\\b(?:[A-Za-z0-9!#$%&'*+/=?^_`{|}~-]+(?:\\.[A-Za-z0-9!#$%&'*+/=?^_`{|}~-]+)*|\"(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21\\x23-\\x5b\\x5d-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])*\")@(?:(?:[A-Za-z0-9](?:[A-Za-z0-9-]*[A-Za-z0-9])?\\.)+[A-Za-z0-9](?:[A-Za-z0-9-]*[A-Za-z0-9])?|\\[(?:(?:(2(5[0-5]|[0-4][0-9])|1[0-9][0-9]|[1-9]?[0-9]))\\.){3}(?:(2(5[0-5]|[0-4][0-9])|1[0-9][0-9]|[1-9]?[0-9])|[A-Za-z0-9-]*[A-Za-z0-9]:(?:[\\x01-\\x08\\x0b\\x0c\\x0e-\\x1f\\x21-\\x5a\\x53-\\x7f]|\\\\[\\x01-\\x09\\x0b\\x0c\\x0e-\\x7f])+)\\])\\b"
]
}
],
"fuzzy_match": true
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{
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