# asterisk-ai-voice-agent — persona definitions.
# Each top-level key is a persona name you reference from the dialplan
# (Set(PERSONA=<name>)). Copy to personas.yaml and edit.

demo:
  greeting: "Hi! Thanks for calling. How can I help you today?"
  system_prompt: |
    You are a friendly, concise phone assistant for Acme Corp.
    Speak naturally and keep answers short — this is a phone call, not chat.
    Never invent facts. If you cannot help, offer to transfer to a human.
  llm_provider: anthropic
  llm_model: claude-sonnet-4-6
  llm_temperature: 0.4
  stt_provider: openai            # openai | elevenlabs | sixtydb (or 60db)
  stt_model: whisper-1            # ignored by sixtydb (service selects its model)
  stt_language: en
  tts_provider: piper             # piper (local) | elevenlabs (cloud)
  tts_voice_id: en_US-amy-medium  # Piper .onnx basename, or ElevenLabs voice id
  interrupt_enabled: true         # barge-in: caller can talk over the agent
  silence_timeout_ms: 800         # end-of-utterance silence before STT finalizes
  max_call_seconds: 900
  tools_enabled: []               # e.g. [transfer, schedule_callback] — routed to tools.webhook_url

support:
  greeting: "Acme support, this call may be recorded. What's going on?"
  system_prompt: |
    You are a calm, efficient technical support agent. Diagnose in plain
    language, one question at a time. Offer to transfer to a human agent
    (tool: transfer, target "queue:support") if the caller asks or is stuck.
  llm_provider: anthropic
  llm_model: claude-sonnet-4-6
  llm_temperature: 0.3
  stt_provider: openai
  stt_language: en
  tts_provider: piper
  tts_voice_id: en_US-amy-medium
  interrupt_enabled: true
  max_call_seconds: 1200
  tools_enabled: [transfer, schedule_callback]